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Rated 3.7 out of 5 by 147 reviewers.
Rated 4.0 out of 5.0 Comfortable stay A HI Express. Felt a few more bed springs than usual. But the room offered on upper floor was good with KS bed. Not sure if other rooms have same comfort. Directions from Star City are to head away from the Star City Roundabout., keeping hotel on right hand side. Drive up dual carriageway, then all way back on roundabout. March 24, 2015
Rated 5.0 out of 5.0 by comfortable and clean and allowed dogs to stay in the room We were attending the Crufts dog show and our dog was made most welcome as were we. March 10, 2015
Rated 5.0 out of 5.0 by Yet another warm welcome Great staff as always. Thanks for a pleasant stay... March 5, 2015
Rated 4.0 out of 5.0 by Daytime Front Desk Staff Great service and bedroom was clean The overall hotel was good, unfortunately the location of where the hotel is situated is tired and not somewhere you would walk out of in the evening. The evening staff were not so available and seemed to hide themselves in the kitchen, which left front desk/bar open! The room was clean and the evening food was ok for an Express. March 3, 2015
Rated 4.0 out of 5.0 by Spacious room and good wifi Returned to this hotel primarily for its location relative to my client's site and that I liked the relatively large spacious clean rooms. Wifi is good and hassle free to log onto. Staff are efficient and responsive if maybe not quite as friendly or chatty as at some hotels I have stayed in with IHG. Bed is large double and very comfortable. My only minor gripe is that there are no 13 amp sockets on the "bed" side of the room, so if using a phone charger or a docking station you have to power it up from the other side of the room. Unfortunately the heating system did not seem to work well in my room as it tended to switch itself off after a short time and did not come on again. However the room temperature was not uncomfortable even with the heating off. Other room facilities fine, with tea and coffee making supplies always replenished daily. I didn't watch TV so I cannot comment on this other than to say the screen size is small in comparison to most hotels these days and the tuner is not built into the set, rather a separate satellite box with its own remote. Some may find this inconvenient. March 3, 2015
Rated 4.0 out of 5.0 by Relatively expensive, but comfortable hotel I spend over 3 weeks there. Everything was ok, till the last day. I left something in my room and could pick it up only 14 days later thanks to "supreme effort" of the hotel staff. Breakfast needs some changes. Location god (close to Star city area) and it is quiet in the room when windows are closed. I they are open, there is the damped noise from the nesrest road. Many parking places. February 28, 2015
Rated 5.0 out of 5.0 by Clean and Comfortable Nice Clean and Comfortable room. would recommend and visit again February 26, 2015
Rated 2.0 out of 5.0 by In need of refurbishment We stayed at this hotel about three years ago and found it to be good value, clean and well cared for. It seems nothing has been done to maintain those standards and our stay was a great disappointment. The walls of the bedroom were dirty, the carpet rather worse for wear and, although serviceable, the bathroom wasn't up to usual Holiday Inn Express standards. Towels were great though - large and fluffy! Breakfast in the morning was not a relaxing experience. We had to clear a table ourselves as the staff seemed to be overstretched and the chairs were really stained and disgusting. The food was ok considering the price, but again demand was outstripping supply and staff were struggling to keep things topped up. The whole thing seemed very unprofessional. The staff were not wearing any kind of uniform,which made them hard to identify, and didn't seem very efficient. There was certainly no service with a smile! Another small point was a lack of vegetarian sausages, which would have been nice. Won't be returning and wouldn't recommend this hotel to others. February 25, 2015
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