Rated 3.8 out of 5 by 55
Rated 4.0 out of 5.0 by noggin18 Nice and clean Friendly staff
little moan television remote required new batteries, however did not ask staff for them as was already in bed when I realised.
Maybe should be part of room check.
October 21, 2013
Rated 4.0 out of 5.0 by ajr1991 Good place to stay
Myself and my fiancee and child have stayed here four or five times now and always been a good pleasent stay would recommend
October 15, 2013
Rated 4.0 out of 5.0 by shanners Nice, clean bedroom, nice food etc
My boyfriend and I stayed here for two nights. During the day we were away so i don't know what lunch and dinner is like, but we loved it. We arrived very late at 1.45am and a man at the reception gave us the code for the gate. I loved the fact that there's an electric gate with a password lock which made us feel secure when we parked our car.
Breakfast was your typical English breakie with Cumberland sausages, scrambled egg and baked beans. My only concern was with the scrambled egg as at one point the eggs had like this watery liquid in them which made it seem yucky. Apart from that, it was cool. There were yogurts, fruits, cereals, croissants, pains au chocolat, white and brown bread, and I particularly loved their chocolatté. There was also a range of beverages to choose from, including fruit juices.
Our room was non-smoking and it was amazing. The bed was large and cosy, the air con was easy to operate and overall it was lovely. The bathroom had hand wash and hand cream which I found handy, and in the shower there was a body wash, shampoo and hair conditioner. However, my only concern is the lack of some sort of bathroom fan to dry out the room from all that steam as the shower ended up smelling very damp by the evening, despite the fact that we left the bathroom door open to let some fresh air in. The smell obviously got worse the next day but good thing we were leaving. If there's something to be done about that, that would be great. I'm planning to come back again under more relaxed terms. Would recommend it to anyone!
October 9, 2013
Rated 4.0 out of 5.0 by mavric Reasonable but not good
Hotel was okay, but could do with some upgrades - shower faulty, duvet uncomfortable. Fire Alarm went off one night and we were told this was a test by reception staff. Test at 3.30 a.m. in the morning??
September 26, 2013
Rated 5.0 out of 5.0 by shak57 very hospitable and excellent service!!!
good manager and the staff were very friendly!! recomended highly!
September 24, 2013
Rated 5.0 out of 5.0 by Talexr Wonderful Value
This was superb value for money, with included breakfast and WiFi, along with the usual needs such as comfortable bed, friendly staff, etc.
September 19, 2013
Rated 3.0 out of 5.0 by CJA30 4 night stay at star city
I stayed there for 4 nights from Sept 3- 6, 2013. Beds were comfortable, room had ac and very basic furniture. doesn't worth £71 per night at all.
our room had a defective chair...i am 7 months pregnant and after sitting on it for 2 mins....the wheel snapped off. my partner called reception to report it and they admitted to knowing it had a fault. they however replaced it within minutes of calling them , which was good.
there was a reasonable selection/choices of foods for breakfast.....but it was the same every morning. :-(
Room service was poor, as the only thing they did each day was empty the bins and made the bed!
i would perhaps stay there again out of convenience...but it is not value for money!!!
September 9, 2013
Rated 5.0 out of 5.0 by ToffeeNose Great base for trip to Cadbury World!
Initially undecided on which IHG hotel to spend my points at for a family trip to Cadbury World - plumped for this one due to the all inclusive breakfast.
Wasn't disappointed, friendly and helpful staff, room large and clean and breakfast also very good. Within easy reach of Cadbury World even allowing for roadworks in town - very happy all round.
September 7, 2013
Rated 1.0 out of 5.0 by cornwallchris OH dear - tatty or what?
Tap that was hanging out of the basin hole, cobwebs hanging from the ceiling and the worst mattress of any holiday inn ever.
This is a bad one, there is obviously no real care going on.
I am sure all the boxes were ticked, but whoever who was responsible for checking the room had their light out, unless they knew and still let it.....................
September 3, 2013
Rated 4.0 out of 5.0 by Sham4 Clean, tidy and family friendly
Nice staff, amazing value. Clean and tidy room. We went with our young children for a long weekend; easy access to Star City.
August 31, 2013
Rated 1.0 out of 5.0 by ingosixx Terrible hotel
Not impressed with this Holiday Inn, very dirty and unfreindly,seemed like a glorified Truck Stop.
Not up to IHG standards.
August 30, 2013
Rated 1.0 out of 5.0 by Mo1571 Nightmare
Worst hotel. If you think you are going to get a better experience for this majorly inflated price. Think again.
Never have I visited such a hotel. The night staff were not able to tell me whether I could have a late check out because 'they didn't work in the morning'. So rude. The whole hotel had a smokey scent to it.
Rooms were dirty and badly set out. If someone offered me money to stay there again, I would give them money not to. Ruined my bank holiday weekend.
I am not having a go just for the sake of it. It is actually the worst hotel I have stayed at in my life.
August 29, 2013
Rated 3.0 out of 5.0 by Scenario Had the room been cleaned?...
...We weren't so sure actually! There was a plastic cover from a razor left in the bathroom, a few short hairs in the bed (possibly from the laundry process - but surely this should be checked anyway?) and a layer of dust on the arms of the chair in the corner of the room. If I was the manager, I would be having serious words with the cleaning staff. so for housekeeping I give 0/10. Everything else in the hotel was ok for a one-night stay and the staff seemed friendly and helpful.
August 29, 2013
Rated 4.0 out of 5.0 by Doyin747 Needs to be more family friendly
Good service but the hotel can do with more than one baby chair and be more family friendly as I have to wait for one family to finish their breakfast before I can use the chair for my son
August 28, 2013
Rated 1.0 out of 5.0 by emskilou Grubby and noisy
Really disappointed with my stay, I thought I'd treat myself as I normally stay in a cheaper brand of lodges. Wish I hadn't!
Toe nail clippings on the carpet (not mine!!), large dirty marks on the wall, shower smelled of wee, dirty marks on the valance and carpet. And got woken up at 2am by the noisy road outside.
Need I say anymore?
August 27, 2013
Rated 5.0 out of 5.0 by Marc3 Spacious room with very good bathroom facilities
We received excellent service throughout our stay. The reception staff were very welcoming. Check in and check out were efficient and speedy. Our twin-bedded room was very spacious, as was the shower, but the occupants of the room above were somewhat heavy-footed. The breakfast buffet offered a wide variety of food and drink. The location was ideal for our overnight stay, with Star City restaurants a very short walk away. Altogether exccellent value for money.
August 23, 2013
Rated 3.0 out of 5.0 by Paddock Where are you ?
I wonder how many people book this hotel but fail to stay ? simply because it is so difficult to find the main entrance and when you do be mindfull that you are no rear ended pulling in, once inside you are greated by a clean airy reception, pleasantly suprised with the whole experience at the price.
August 22, 2013
Rated 4.0 out of 5.0 by Mhh911 Good hotel
Very good hotel.
I recommend it. Nice location.
August 17, 2013
Rated 5.0 out of 5.0 by Maryj76 Love this hotel
I have been staying at this hotel. Many times as my travel a lot to the uk and te staff are amazing and very very helpfull I wouldn't stay any were else xxx
August 10, 2013
Rated 5.0 out of 5.0 Fantastic Service
My mum and I stayed at your hotel as we were invited to a wedding. The service we received from your staff was fantastic. I would just like to say especially from Leanne and Richard. The rooms were very comfortable, the breakfast was great, overall we had a very enjoyable stay. I would recommend your hotel to everyone.
July 14, 2013
Rated 1.0 out of 5.0 by traveller105 Hotel in need of serious maintenance
Have now stayed here twice: 1st time none of the 13 Amp power outlets worked and had to be moved. 2nd time the power activation via key card did not work (so had no lights) and again had to be moved. TV remote was missing and when I reported it staff did not respond, and when I followed up they said they had forgotten what room it was for. Staff appear a little indifferent. It could be that the hotel is still recovering from re-branding, but maintenance- staff training should be high priority. Will not choose this hotel again.
July 7, 2013
Rated 4.0 out of 5.0 by GinaC Comfortable at a good price
Really comfy room, only let down by the awful breakfast. The sausages were revolting and the egg tasteless. Stick to cereal and pastries.
June 27, 2013
Rated 4.0 out of 5.0 by SwayedGreyhound Great staff
As usual a high standard HIX but the staff really made this one. Professional, friendly and went the extra mile especially when I left my car door wide open in the car park! Would def stay again if I was in area
June 24, 2013
Rated 3.0 out of 5.0 by Jo27b Good location, helpful staff
Stayed here after the Bon Jovi concert. The staff wern't really prepared for so many visitors on a Sunday afternoon but they were helpful and friendly.
Everything else was as you'd expect for a holiday inn express
June 19, 2013
Rated 4.0 out of 5.0 Great Place To Stay
Enjoy my stay at this hotet.The staff were very friendly and the waitress was very busy on her own working in all areas.
The direction to the entrance was a bit of a pain we had to drive more than three time round the roundabout looking for the entrance which was consealed, a sign post with directions will solve the stress. Room was made available with the sofa bed prepared for my son which he loved and the bed was huge and confortable. I will definitely use this hotel again when ever i vist Birmingham.
June 7, 2013
Rated 4.0 out of 5.0 Comfortable and very handy
A great location at a very reasonable price, the room was very clean and refreshed daily. The bed was so comfortable, better than at home. This hotel is ideal for a visit to the Star City complex and also has a direct bus route into the city centre from Star City only a five minute walk away.
The staff were very friendly and always approachable.
The breakfast was always fully stocked and hot, coffee was exceptional as was the hot chocolate.
I would recommend HI Star City to my friends.
June 3, 2013
Rated 5.0 out of 5.0 by JCHWK72 Great Customer Experience!
I am a sole female business traveller and regularly stay in the IHG chain of hotels in the Birmingham area. This is the first time I have stayed at this particular hotel as all the others around my Birmingham office were fully booked. I was plesantly suprised by this hotel because of the exceptional customer service. I am generally greeted politely by reception staff, but at this hotel, I received an exceptionally warm welcome, friendly advice and general chit chat by the 2 ladies when I arrived on 14th May. I was even more surprised the next morning on departure when the 2 gentleman on reception gave the same friendly service, happy and smiling and chatty. This was over and above what I have received anywhere else. All I can say is that you must coach your staff well in the art of customer service. It made my stay as a lone traveller a pleasurable experience and I will be returning!
May 22, 2013
Rated 3.0 out of 5.0 by EltonC Hotel was OK - didn't enjoy the location
Older style HI Express - no complaints really with the hotel, just wouldn't return due to the location on a busy road overlooking a gas-works. "Star City" wasn't my thing. OK if you enjoy eating at chain restaurants though (.... Nandos / Bella Itallia and the like).
May 21, 2013
Rated 3.0 out of 5.0 by 53Gordon Staff were friendly and helpful we left unhappy.
The staff were the best part of our stay and were friendly and helpful.
Several factors spoilt our stay.
The entrance to the hotel is not clear. We missed the entrance twice.
Our room was situated on the 1st floor immediately below the recycling bins. Not a problem except bar staff emptied bottles late at night and early in the morning, waking us on both occassions.
The Fire Alarm went off very late one evening. We were told this was because someone used a shower without closing the door ???
The biggest gripe was the lack of bath towels. Only one was provided and despite being provided with a second after complaint only one was again provided on the second day.
May 1, 2013
Rated 4.0 out of 5.0 by mark49 Free Wifi a Plus
Its what it says on the tin just lift wasn't working and third floor room, WIFI free was a plus
May 1, 2013