Rated 3.8 out of 5 by 56
Rated 4.0 out of 5.0 by mark49 Free Wifi a Plus
Its what it says on the tin just lift wasn't working and third floor room, WIFI free was a plus
May 1, 2013
Rated 5.0 out of 5.0 by Curlywurly09 Best Holiday Inn Express we have stayed in.
The hotel was spotless. Bright and airy and very welcoming. The rooms were spotless, nothing was too much trouble. Would definitely stay again.
April 29, 2013
Rated 4.0 out of 5.0 by iga59 Value for money
Good location, friendly welcome and comfortable, fresh rooms. What else do you need for an overnight stay when travelling? Would happliy recommend this hotel
April 19, 2013
Rated 4.0 out of 5.0 by Tom133 A good stay with a couple of pitfalls
We stayed at the Holiday Inn Star City in March 2013.
The hotel is situated very well, directly opposite (and within walking distance of) Star City, and has great road links to Birmingham city centre.
The staff at the hotel were friendly, and check-in was brief and welcoming.
We were informed that the lift in the hotel was out of order (rare that a hotel only has 1 lift), and our room was situated 3 floors up...this was the main qualm of the stay.
We had booked a twin room but when we got to the room it was instead a double...and after walking all the way to the room, we didn't fancy walking back down again to try and rectify the situation so made-do.
Breakfast was faultless considering it was covered in the price of the room which was already one of the most competitive rates available.
Overall a 4/5 from me...would happily stay again if I was in the area...just hope that the lift is working on our next visit! :-)
April 17, 2013
Rated 3.0 out of 5.0 by Whistleblower OK... but feels dated/not up to HI Express standards
OK... but out-dated feel to rooms & dining area.
April 12, 2013
Rated 4.0 out of 5.0 by Indie great offer through O2 priority moments
I chose this hotel because as an O2 customer there was a limited time offer of 'buy one night get another night free'.
Ordinarily I don't think I would have paid the price.
The room was clean, the staff were pleasant, the breakfast was average. I would stay again should the rate be lower or on an offer again.
April 8, 2013
Rated 3.0 out of 5.0 by Villafan Good luck with getting in at night!
Checking into this hotel, I knew the location having been raised in Birmingham so new it wasn't n a great area but that didn't put me off.
The reception staff were fantastic in helping me and were very quik to respnd when i discovered that the shower and hair dryer were broken.
I went out in the evening to catch up with some friends but when I returned, the gate was locked and the taxi couldn't get in. Another taxi pulled up with 2 women in it and all of us tried ringing the number we were signposted to call but to no avail. The number was constantly engaged. We let the taxis go as we were being charged the longer they waited and were left to try and get in. After about 30 minutes of trying, we were let in.
The night staff ( one bloke sitting on a chair in the office), didn't even get up out of his seat. I can only assume he was on the phone leaving guests unable to call to get in.
That night it was freezing and thank god I had signal, battery and credit on my phone. if not, how would i have got in? I didn't have a coat as I didn't think I needed one so was very cold and wet as it started to rain. It's lo not the kind of area you want to be stranded in!
I did tell reception when I checked out nd he said he would pass it on. No apology though. I won't be staying there again.
March 23, 2013
Rated 5.0 out of 5.0 by DDHH Star City - just the job
Second visit in a week, nice fresh rooms. The staff are great, big thank you for finding me a battery charger (even for an old phone like mine). Every thing where it should be and nice and clean.
Breakfast is typical HIE so no surprises there. Good wifi connection streamed the football and all for free.
I noticed someone wrote a review moaning about a missing TV remote, how sad! just switch it on manually and get over it someone obviously nicked the remote.
March 14, 2013
Rated 4.0 out of 5.0 by bob1900 Great service
as expected from a good Holiday Express;
We're sorry, but we have encountered the following issue(s):
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March 8, 2013
Rated 3.0 out of 5.0 by disgruntledman Business visit
Checked into room 002
The WiFi was no working, this is unacceptable for a business guest like myself.
There was no TV remote in the room
It took reception an hour to get one, I had to chase them twice
The room heating did not work, the room was too cold. The ceiling fan was ineffective and did not respond to the control on the wall
I have stayed in better Holiday Inn Expresses
February 27, 2013
Rated 5.0 out of 5.0 by Jim1958 Good quality
Having stayed at many holiday inns and expresses, this hotel provided excellent comfort and relaxed atmosphere. Rooms very clean and comfortable. Staff very helpful throughout my stay. Would recommend staying here again.
February 11, 2013
Rated 3.0 out of 5.0 by 2Nick2 poor shower
overall this stay was average , my bathroom was a shower only, and the shower handle was loose so could nor be tightened at the top of the rail . i had to hold shower in one hand while washing with other . annoying!
January 30, 2013
Rated 5.0 out of 5.0 by dannyboy18 Great staff and rooms
Thanks Leanne for upgrading our room for my girlfriends birthday and finding us somewhere to eat and making our stay better. Great rooms and free breakfast will be back soon. Nice to stay somewhere nice for a good price and be treated by friendly people will be back soon.
January 28, 2013
Rated 5.0 out of 5.0 by Lochnessme Excellent value
I've stayed in holiday inns before and this one was up to the same high standard I've come to expect from the brand.
Staff were friendly and helpful, our room was finished to a high standard. The breakfast choice was excellent, although the quality of some items was not terribly good, but for the price we paid it would be churlish of me to complain.
When you compare holiday inn with travelodge with charge similar prices, holiday inn is streets ahead in quality and comfort.
January 2, 2013
Rated 3.0 out of 5.0 by DenFarligeHare no barmeals, snack
Been working all night, ( until 6am ) and maintenance people starting to work with electric tools ( noisy )
December 18, 2012
Rated 5.0 out of 5.0 by theoriginaldelboy Everything you need.
Perfectly happy in all areas. No complaints what so ever. Feeling of much superior style hotel.
December 8, 2012
Rated 3.0 out of 5.0 by ChazzC OK .. but slightly overpriced for the location.
Location is across the road from Star City and not based in the Star City complex itself. Moreover, to get into the hotel can be a bit tricky the first time around (as one has to loop round a couple of roundabouts and take the slip road into the HIX car park).
The bathrooms were better than other standard HI Expresses. TV’s were a bit on the small side for the size room, hosting a subset of Freeview channels.
Breakfast: the usual Hit and Miss Holiday Inn Express fare. Scrambled eggs were a bit rubbery and sausages not particularly appetising. However, hash browns were OK (and not many HI Expresses serve these).
Final verdict: Possibly over priced for the location but otherwise OK for an HIX.
November 26, 2012
Rated 5.0 out of 5.0 by BusinessTraveller71 Great location near the M6 Motorway
This is a great location right next door to the Star City entertainment centre with lots of places to eat and things to do. The staff are friendly and welcoming, will defiantly stay at this location again.
November 15, 2012