Rated 4.1 out of 5 by 282
Rated 4.0 out of 5.0 by ClaireLondon Nice spacious room and good decor, sadly wifi poor
The room was well designed and had everything we needed. The bathroom could have done with smelling fresher as it smelt like stale water.
We found the free wifi to be very weak and even when paying the extra £5 still was no better.
The restaurant was well decorated and layed out. We had a nice welcome. The hot buffet was not as hot or as plentiful as I expected so we ended up not eating it, which was a shame having paid the extra. This hotel is a good location for the city, there are some factors which would make this excellent.
16 February 2014
Rated 2.0 out of 5.0 by Platinum? Big room but smallest bed
breakfast staff close service without warning. Food not great to begin with plus this service.
Big renovated room why put a double bed when have enough space for queen or king bed. Reservation for king bed,
Upon check in, room with double bed, what a joke for a platinum member, not even an apple nor chocolate treat.
This is a holiday inn EXPRESS.
12 February 2014
Rated 4.0 out of 5.0 by Noel C Review
An overall very positive experience, was very pleased. The only thing I would say is that I checked out at around midday. I wanted to relax in my room until the last minute but there were several occasion when the chambermaids kept knocking and trying to come in to clean the room before midday.
12 February 2014
Rated 5.0 out of 5.0 by Charlie1973 Shopping and relax
My mom and I stayed at this hotel and although it was very busy at the time of check in and out, the staff were very efficient at reception and on making a request for earl grey tea bags for the room they made sure they were brought up to the room which was lovely for my mom.
We arrive on the train at new street and was only a short 5min walk to the hotel to drop our bags off and start shopping.
We had a lovely breakfast, even though it was very busy everything was fresh including the pastrys which can sometimes be stale.
On check out we we're asked if we enjoyed our stay, which was nice to know they were concerned .
29 January 2014
Rated 4.0 out of 5.0 by Sarunyoo Nice location
This hotel is located nearby main train station and also the shopping centre. There also many restaurants within walking distance.
23 January 2014
Rated 5.0 out of 5.0 by Brian1950 on the ball
Only my second stay at this property and would thoroughly recommend it.
I asked for the same room as my previous stay and this was done without question.
On arrival check in was friendly and efficient and the room was very clean and well presented.
All membership benefits delivered
If I had any gripe it would only be the parking charges but I guess this is out of their control
21 January 2014
Rated 4.0 out of 5.0 by Camo27 Nice position
Nice hotel just outside New Street Station and Bullring. Nice room. Everything was ok, just the wifi was too slow unless you an extra.
20 January 2014
Rated 4.0 out of 5.0 by PonSeg Great Service
The overall service from the staff was excellent. The staff was very flexible, and they offered me breakfast even though the time had expired which is highly appreciated.
The room was big and the shower amazing. Very isolated rooms as I could barley notice any noice coming from my neighbours.
The network speed was limited though. Good enough for checking emails.
The room, staff and entrance was the highlight here. The floors and corridor between each room could use some improvement and better lighting.
Bear in mind that I do not write re-views at all. Just throwing my thought out there.
17 January 2014
Rated 4.0 out of 5.0 by Jkp377 Good overnight stay
Wanted somewhere central for an overnight stay. This hotel met our requirements at a very affordable price.
16 January 2014
Rated 5.0 out of 5.0 by DJ PAT My Fav in Birmingham
Well, from someone coming to BGham fromLondon once a month by train, Holiday Inn is just the near perfect deal for me
Located 2mn walk from New Street Station, room big, comfy, clean...Staff pleasant and helptful...lovely buffet breakfast...I am in love with my Holiday Inn Express
16 January 2014
Rated 5.0 out of 5.0 by Davidd good
staff very friendly and helpful
good sized beds
very good breakfast
14 January 2014
Rated 5.0 out of 5.0 by Tris1971 Love this hotel
I thoroughly enjoy visiting this Holiday Inn. The front desk are attentive and polite. Always recognising my Platinum Status. This time, my room was upgraded before arrival and I was offered an e-post of 500 IHG points at check in.
My room was upgraded to a Superior Room (613) and was exceptionally well presented. A nice touch is that power sockets have been installed either side of the bed to permit mobile phone charging.
Tea tray was well equipped with a nice selection including biscuits.
Bathroom had been upgraded and was very modern. I particularly like the green night light under the basin which helps if a nocturnal visit is to be made.
Well done Holiday Inn Birmingham - I am a very frequent traveller and recognise when it is good.
11 January 2014
Rated 1.0 out of 5.0 by Lkf!! Do not recommend breakfast, only one lift working, u comfortable bed & smelt of Indian
Breakfast was awful, cold not cooked, tasted of rubber & most items not available. Bed I comfortable, the floor smelt like a Indian restaurant and one lift was out of order & took 10 mins plus to get up & down. Originally booked hotel indigo but this one was cheaper but should of paid the extra I think!!!
08 January 2014
Rated 4.0 out of 5.0 by Bako One night stay
Very efficient check in. Comfortable bed and room had everything required, iron and board, hairdryer, and safe. Only downside was there were no drawers to put non wardrobe clothes.Breakfast was plentiful and leisurely.Convenient for the shops and Would stay again.
06 January 2014
Rated 5.0 out of 5.0 by trumpton My Local Hotel
I stay here from time to time when I visit Birmingham City Centre and want to have a drink and not drive home.
It is perfectly located, very central a spit from the famous Bullring, Hippodrome and AlexandreTheatres and China Town. Easy walking distance to Symphony Hall, Birmingham Rep and the fantastic new library. (Although Crowne Plaza is slightly closer to these).
The staff have always been warm welcoming and professional and as a Platinum member of Priority Club I have always got a great upgrade.
05 January 2014
Rated 4.0 out of 5.0 by Karen6519 Very enjoyable stay
On arrival the staff were extremely professional and very friendly. The check in was done very quickly, instructions about car parking , breakfast times etc. were explained. The room was a standard double very clean everything in its place. Overall a very pleasant stay would definitely recommend.
04 January 2014
Rated 5.0 out of 5.0 by sheenaa excellent stay!
The staff was very knowledgeable and polite. Room was perfect.
Overall very good value for money!
Thanks to all the staff!
02 January 2014
Rated 4.0 out of 5.0 great location
location ideal for us as by rail station, shops and mailbox area of birmingham. Staff were great and breakfast was excellent with 2 for 1offer. Would visit again.
02 January 2014
Rated 3.0 out of 5.0 Nice room, poor management....busy breakfast room
My choice in brum... in terms of room and budget. Platinum member (confirmation 64352836).... room 401 not made up as double but as a twin on my initial arrival on the friday (confirmation 64354982) no idea why despite front desk acknowledging my reservation as a double. No toileteries in room despite pre-checkin as a platinum. Quite a faff to get sorted after quite a journey.
Room posted as non qualifying despite standard ihg site booking, not happy at having to correct the hotels lack of attention to any of the above really and had to contact ihg to get correct points posting.
The sunday morning indicated a full house in terms of customers eating breakfast; the buffet really struggled to maintain stock.
Could have been a lot better in terms of hassle. I stay because of location really, but sloppiness as above is what makes people start to consider the hotels next door or closer to china town.
27 December 2013
Rated 3.0 out of 5.0 by SQR53 Noisy
If you stop at this hotel make sure you are put in a room at the rear of the hotel otherwise you will not get any sleep what so ever.
26 December 2013
Rated 5.0 out of 5.0 by SINGH123 IDEAL LOCATION
FRIENDLY STAFF, GREAT SERVICE, NICE SIZED ROOMS.
WOULD RECOMMEND TO ALL, BRILL
26 December 2013
Rated 1.0 out of 5.0 by Unhappy38 No parking
No parking which was extremely inconvenient and it pushes up the price. Value was poor anyway compared to other hotels in Birmingham so I would definitely not recommend this hotel - better to stay in one of the many better hotels in the city!
25 December 2013
Rated 5.0 out of 5.0 by Trev007 Perfect for a short city break
1st time in the Holiday Inn in Birmingham. I was over for a one night stay whilst taking in a concert in the Symphony Hall. Perfect location for a short stay, great value, very pleasant staff and excellent breakfast - what more could you want. Oh yes, a Roy Wood Christmas concert. Happy Christmas!
23 December 2013
Rated 4.0 out of 5.0 by ReneHU Close to City Center
Very good location, very helpful and friendly staff. Good breakfast service and a graet choice of hot and cold breakfast items. Superior room with perfect room size and choice of pillows and the right size of Flat-TV Screen. Free Wlan in Rooms and public areas inside the hotel.
Would give more Stars if the corridors of the Guestroom levels would be renovated and had better lightning.
Overall recomented for Business and leisure tripe
22 December 2013
Rated 4.0 out of 5.0 by rizla111 Great city location and excellent service
Great overall experience from a very centrally located, excellent value hotel. The only downside is that since the accommodation is very good value for money, one does get a few loud guests, particularly in the weekends.
Staff were very helpful and the quality of the accommodation, for the rate being paid and the rating of the hotel, was very good and better than expected.
22 December 2013
Rated 4.0 out of 5.0 by Jen1549 Great value central hotel
The hotel is in a brilliant location (although looks a bit grim from the outside) and does what it says on the tin. Rooms were ready when we arrived and were clean and comfortable with nice decor but there are no frills. A good experience though overall and I'd stay again if I was going to the city centre.
19 December 2013
Rated 4.0 out of 5.0 by archwayroadplodder good location
Decent room for this level of hotel. Bathroom fine but shower was faulty with poor water pressure.
Good location for station and city centre.
19 December 2013
Rated 5.0 out of 5.0 Quality experience
I have spent the last 39 years globe trotting in my work and leisure,and have experienced many hotels in various cities. The FIRST part of the experience is always the reception desk. Its like booking in at an airline desk , one looks for the friendly face and one that is giving the customer a good service and you try to avoid the one with the grumpy face or official look about them . At this hotel I was greeted with a " wall of smiles " a " level of efficiency without an iron fist " . Even though I was on;y staying one night and part of the usual xmas rush , I was made to feel important . Clearly these people had been trained properly and have a manager who continues to drive quality. I arrived at my room and the key actually worked. The room was airy, clean i every respect and even a choice of pillow that one could ask for. These guys have got it right.. Selling an experience is key. You may ask WHY would a busy guy like me spend time writing this. Well its simple. I have been to so many supposed quality hotels and felt so bad even when I had paid outrageous fees, it is a fantastic feeling when you get great quality in every way through your stay. Thank you. finally please find out WHO the reception lady was who booked me in and give her a BIG pay rise
18 December 2013
Rated 5.0 out of 5.0 Great and comfortable stay
Our family of 3 stayed for a weekend in a lovely spacious family room on the 9th floor. The decor was nice and fresh, all facilities in the room excellent and loved the free wi fi. Breakfast was tasty with lots of choice even for vegetarians (me). Also what was great was the location, as needed to be in the city centre. Staff friendly and polite. The only thing was the city was quite busy itself with lots of traffic outside and the second night there was a fire alarm and they evacuated the whole place, but no genuine fire risk found.
Overall, I would highly reccomend this hotel and would return if could.
14 December 2013
Rated 5.0 out of 5.0 by Billywhizz1972 Visiting Birmingham Hippodrome?
If you are visiting the Hippodrome, the Holiday Inn is an excellent choice of hotel. It is ideally located and the hotel is ideal for an overnight stay.
14 December 2013