Rated 4.4 out of 5 by 346
Rated 1.0 out of 5.0 by Lights off for sleep Unbelievable, bright green lights at night- no off switch!!
Normally I would never mind being in a room also fitted out for disabled persons. But when I went to sleep and tried to turn out all the lights, bright green lights would not turn off! Reception said could not turn off and the manger said in the morning "fire regulations"
Ive stopped in a lot of hotels and never had this ridiculous problem. Main point, I booked in good faith, paid a good price and nobody said I would have to sleep in what seemed like "Northern Lights" The manager, who was very experienced, had I think been on a customer service course = get them out of reception area by taking emails and say we will get back in touch.
Customers aren't stupid!
October 19, 2014
Rated 4.0 out of 5.0 Nice rooms, shame about the food
I like HIExpress hotels - they're good value, clean and comfortable. The staff are helpful but rushed and queues can form at check in, check out and the bar (where you also order food).
The food choice and quality are generally poor. I have stayed at this hotel several times and it's a case of choosing the least worst item off the menu. On this occasion it was luke warm. Eat out if you can!
October 17, 2014
Rated 3.0 out of 5.0 by Scoobydan Comfortable bed but manic breakfast
This was our first experience as a couple at Holiday Inn as normally stay in family room with child at another hotel next door to mainline station. The bed was very comfortable and the bathroom great - lovely spacious shower - liked the relaxing blue lights. Check-in was easy and receptionist very helpful, providing maps/info as requested. Sunday morning breakfast however was a poor experience - no bacon, just poor quality sausage, over-cooked scrambled egg and baked beans for cooked option. Nice bread to make toast. Far too crowded, no real system, certainly no service from staff - two young not too bright individuals. Very noisy and like a student cafeteria. Check-out simple, but so many people at same time. Used stairs as way quicker than waiting for lift. With regards to location to attend NIA and nearby restaurants, it was about 15 minutes easy walk. Though yet again not as convenient as rival hotel we normally use, where we will go back to from now on.
October 16, 2014