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Rated 3.7 out of 5 by 21 reviewers.
Rated 4.0 out of 5.0 by Excellent Facility Clean , comfortable and very nice people - close to attraction and breakfast buffet worked great, Will stay again March 6, 2013
Rated 5.0 out of 5.0 by Great place for a family to stay We stayed here on our long journey to Massachusetts and back again too! This was our favorite hotel along the way. The kids loved the pool too. Would definitely stay here again. January 21, 2013
Rated 5.0 out of 5.0 by Great place Very nice place to stay,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, January 16, 2013
Rated 5.0 out of 5.0 by Enjoy Holiday Inn Express During a 2300 mile trip to Texas and return, we stayed at HIE for five different nights. They are always very comfortable, the staffs are very accommodating and friendly. January 3, 2013
Rated 3.0 out of 5.0 by Needs some upkeep Arrived late ready for a restful evening. Only one elevator working; toilet was glogged. we had to unclog ourselves. Place was difficult to find once off the interstate, so signage could have been better. Was OK otherwise, but needs a general facelifting; nice people. Don't know if we would stay there again. January 2, 2013
Rated 4.0 out of 5.0 by Funny place It was a standard place with two exceptions, first the drive to the hotel would be impossible if there is any ice around second the staff was not at the desk whenever we or anyone came in or out. Anyone could have walked right in, better to have the desk staffed certainly at night but not here. Other than that no problems. December 7, 2012
Rated 5.0 out of 5.0 by Service Requested a fridge and extra towels. Had both in less than 30 minutes. December 2, 2012
Rated 4.0 out of 5.0 by Typical Good Holiday Inn Express Experience My family and I stayed at this location two times in a week while traveling to/from our Thanksgiving destination. The property is conveniently located off I-20. During both stays I was greeted and thanked for being a Priority Club member. The rooms were clean and comfortable and overall the facilities seemed to be in good shape. I usually stay at Holiday Inns for business travel and our stay at this property was typical of any other location. The only issue I had was that the pancake machine wasn't working the first stay and was in the same place with the same out of order sign 6 days later. November 30, 2012
Rated 1.0 out of 5.0 by No concern for customers requests or needs Worst location for feeling welcome. I booked this location for shuttle to airport. I waited at airport for 1 hour to get picked up. I had booked this location about 3-4 weeks in advance and was confirmed as King Non- Smoking....got queen double No one at this location shows any concern for guest November 20, 2012
Rated 5.0 out of 5.0 by What a treat! Our stay at Holiday Inn Express was the best stay I have had at a hotel. The staff, Lorraine and the hispanic woman taking care of the breakfast, were just simply awesome. Both women went above and beyond in assuring our vist was wonderful. They were so nice. They were both genuinely friendly and sweet. The rooms were clean and comfortable. I could not have asked for a better stay!! Thank you for helping to insure our trip was perfect! You did a great job! November 3, 2012
Rated 1.0 out of 5.0 by Staff not properly trained First my iron didn't work so I called the desk & they said they would send a new one up. An hour later I called again and the desk staff hung up on me. she called back to say that she had forgotten about the iron. The ice machine was broken on our floor. The elevator got stuck on our floor at one point with the alarm going off. After an hour I called the desk who didn't know. My deodorant had pieces chip off the first morning that fell on the cruet. The next night they were still there. Then I dropped an empty packet of Splenda and the next night when we returned both items were still on the floor. There was someone else's wrapper from a Reese's cup on the floor the entire time we were there. I had brought 2 down pillows with green covers & forgot them there when we checked out. The desk said that housekeeping had left and no one else had a key to look for lost items???!!?? I called back several times but they say they never found them. There were so many consistent problems that I don't think it was a bad employee - I think no one there was properly trained. If this is how they treat a Platinum how does the average person fare? October 21, 2012
Rated 5.0 out of 5.0 by Friendly staff!!!!!!! Great, comfortable bed and great service! Rooms very clean! The holiday inn express hotel in Irondale is wonderful. The hotel didn't have a standard room available for me so they gave me a suite for being a priority club reward member. I'll definitely be back to this hotel. October 15, 2012
Rated 3.0 out of 5.0 by Talladega nights I was there for the race. The staff was friendly but were average in response to problems. The internet did not work the entire time I was there. I was told it was being fixed and event spoke to technical support which was a joke. October 13, 2012
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