Rated 3.7 out of 5 by 41
Rated 5.0 out of 5.0 by Tonya256 Excellent customer service
I found the staff to be excellent and accomodating to their patrons. They were friendly, knowledgeable, and helpful. My room was clean and very comfortable. The breakfast was exceptional and well presented to the public. The hotel is located on a steep hill and I was concerned about the oncoming inclimate weather and was unable to ascertain from staff as to whether or not the driveway would be sanded or salted in the case of icing. I would suggest staff be alerted to the protocol for inclimate weather so guest's would not be concerned about possible driving issues. Otherwise my stay was excellent and I would highly recommend this hotel for your stay in the Birmingham area.
December 1, 2013
Rated 3.0 out of 5.0 by scojac0857 Just average
Hotel is showing its age in some respects.
Internet is marginal at best. Kept loosing connection & staff had to reset the router, which probably kicked everyone else off each time. Turns out two routers serve the entire hotel & both are on ground floor. No wonder signal on 3rd floor at far end is iffy at best.
If looking for a location that you feel comfortable going out at night, find another location. Would not recommend the area for evening or early morning runners. Generally OK during day, but not the best area of outskirts of Birmingham, and this was confirmed by a few locals.
Overall average location.
November 19, 2013
Rated 4.0 out of 5.0 by Moondoglady good for the price
the in room coffee was better than the coffee at the breakfast buffet . however I only gotone cup of that.
November 12, 2013