Rated 4.0 out of 5 by 127
Rated 5.0 out of 5.0 by Backy Location
Perfect location for our visit. The staff provided great
information on the towns most interesting sites.
October 12, 2014
Rated 5.0 out of 5.0 by Redheaded Great service, clean and relaxing
I can't think of anything that would have made our stay any better than it was .... great service at the front desk, good healthy food and drinks for breakfast ,,, we will be back ...
October 10, 2014
Rated 2.0 out of 5.0 by Desotogal Front Desk Management Staff Needs Retraining in Customer Service Skills
Our experience at this hotel for check-in was less than professional. The staff did not pay attention to details of which credit card had already been used by us for our check in and to secure our reservations, and then requested another card for check in purposes. Both cards were charged for our stay. The staff decided which card they wanted to use and for what charges-without consulting us. . We found the errors on our internet banking websites during our trip. We were substantially overcharged on our cards. When we spoke with management at our check out she was condescending to us on how we should just believe them that the problem will clear it self up. Our bank even called the hotel directly for us to see if they could help clear the problem up. The hotel manager, was rude to the bank agent and you could hear her yelling at the bank agent
October 8, 2014