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Rated 4.5 out of 5 by 155 reviewers.
Rated 3.0 out of 5.0 by Sleepless in Bloomington I was impressed by the cleanliness of the hotel and the friendliness of the staff. However, our room was on the second floor of the hotel and the bright lights from the parking lot shone bright in the room the entire night keeping us awake. The window coverings are sheers with long heavy curtains on the sides that are not meant to close all of the way so as not to block the heater. After a sleepless 3 nights, we were anxious to get home for some rest. Would stay again without question if we could be assured some dark peaceful sleep! February 23, 2014
Rated 5.0 out of 5.0 by GREAT PLACE! Most comfortable bed I've every sleep in and I been in over 50 hotels in the last year. I have to find out what kind of mattress that was. Free dinner and beer/wine. Great location if you choose to eat out as well. Service was great! They went out if their way to assist me with finding an outlet inside for me to plug my truck into when the outlets outside were not working. I'll stay where again!!! February 16, 2014
Rated 2.0 out of 5.0 by Hotel was not ready for the weekend We were very disappointed in the hotels preparation for the full house that was booked. One of the elevators was not working. Some of the breakfast area equipment was not working. No water in the hot water dispenser. At night the families were loud in the common area and the adults were allowed to use the food serving surfaces to sit on. The pool area was invested with ants because people were allowed to eat in there and the leftovers atracked thousands of ants. It was obvious that no service was given to the area before it was opened in the morning. There was no effort to do towel washing as the bag was full and floor mats were stacked on the shelves. Shower mats are not what you want to try off with. The hot tub needed to be skimmed also. On Saturday we received a 6 AM wake up call which we did not ask for. I complained and were told that it would be taken care of. It happened again Sunday. When we complained we were told there was a problem with the phones. Then why were we told it would be corrected on Saturday. We are not sure that we will use this hotel again. February 12, 2014
Rated 4.0 out of 5.0 by Room Electrical The only suggestion I have is for the company to invest in bedside lamps that provide electric outlets. I like to lay in bed and work on my computer as well as have my cell plugged in close to me. February 2, 2014
Rated 5.0 out of 5.0 by Another very nice stay at HIEX, Bloomington, Indiana Everything about our recent stay was excellent, as usual. Thank you for such comfortable accommodations, and tasty breakfast selections. All members of the staff are so nice to deal with, and we are most appreciative of your hosptality, Our untimely trip to Bloomington for a funeral for a close relative was easier because of your kindnesses. Sincerely, Hal and Pat January 7, 2014
Rated 3.0 out of 5.0 by Feedback We were not informed upon check-in that we had to put two signs on the door if we wanted linens and towels changed, so we missed service after our first night (verbally asked maid for towels when we saw her). On Christmas Day (after our second night), there was no service (although there were only a handful of guests). Although we received the letter about the "dinner" in the lobby, we failed to notice the no room service part of the letter. Therefore, we had to ask that wet towels be removed and new towels provided by the desk clerk for our 3rd night. In summary, we spent 3 nights and never had any room service. Another disappointment was that the whirlpool in the pool area was non-functional (one of the main reasons we selected this hotel). In addition, the room Wi-Fi was inconsistent (we continually had to re-log on in the bathroom - iPad - and the service would usually disconnect when we moved into the other rooms), which was also quite inconvenient. The desk clerk was unable to correct the problem. Room layout and cleanliness were fine, breakfast room was attractive, and food selections were nice. December 29, 2013
Rated 5.0 out of 5.0 by The Streak Continues... This was our sixth stay in three years at this hotel. We absolutely love it from check-in until check-out. The staff are super-friendly and helpful. The rooms are clean and spacious. My son, niece, and nephew couldn't get enough of the pool and spa! Breakfast was plentiful and fresh. We will return again whenever we stay in Bloomington. It is our "five-star hotel" of choice while visiting IU events. December 25, 2013
Rated 4.0 out of 5.0 by Sleeping Beauty The woman in charge of he breakfast area was sleeping at a table when we arrived there. Maybe she was sick? The decaf coffee was ice cold and the other coffee was gone. There were two rock hard biscuits in the warming tray. Lots of dirty coffee cups laying around. This kind of deflated what started out as a great experience with this property. Unfortunately, this was my last impression of the property which will probably keep me from staying there again. December 18, 2013
Rated 4.0 out of 5.0 by Good stay We arrived on a Friday evening, and found there was no tv or phone service. It had been out all day. I do understand because of weather conditions, but after a 4 1/2 hour drive that normally takes 2 hours it was a little upsetting. We could not get our heater to work correctly, we would either burn up or freeze. The second night the tv was on and the hot tub was down. Other than those things the place is very clean,breakfast is great. December 16, 2013
Rated 4.0 out of 5.0 by Great service a little dirty I thought it was an awesome hotel, not as clean as I am used to seeing a Holiday Inn. They left dirty hand towels hanging in my shower and the carpet had dust build up. Other than that everything was great. December 11, 2013
Rated 4.0 out of 5.0 by Great value I would recommend this property based on value, cleanliness and location to nearby restaurants. Downtown hotels were much more expensive. This hotel was clean even though the carpeting in our room showed stains of parties past, and would benefit from a new floor covering. The room had no air quality issues. Pillows were fair. Loved the fridge and microwave in the room. Bathroom was very clean. A free breakfast was offered; however, I chose to pick up a breakfast sandwich from McDonald's, a few feet down the road and a cup of coffee from a nearby Starbucks. Our room had two queen beds and a sitting area. Loved that amenity. December 11, 2013
Rated 5.0 out of 5.0 by Clean & Comfortable We had a late arrive going directly to room. The 2 Queen bedded room was a nice size, clean and comfortable, especially the mattress. This is one of the first times I can remember the housekeeping staff did not knock on the door and observed our "Do Not Disturb" sign. Therefore a good night of sleep. Thanks!! December 3, 2013
Rated 5.0 out of 5.0 by Great place.. I had a 3 night stay. My room was perfect condition.. very nice and clean. The fitness room was an excellent add to my stay. The staff was very nice and knowledgable. conveniant location in Bloomington. Breakfast and dinner was great. all A's in my book, I will definitley be staying here if I am in the Bloomington area again. November 25, 2013
Rated 5.0 out of 5.0 by another fantastic stay As a major repeat guest, once again my experience was magical. The managers reception was very busy and the new attendant was a little of key. She was not able to keep up with the demands and did show true guest concerns. I think this was due to her lack of experience? Otherwise my stay was totally magical and the staff was showed their usual professional concerns. November 23, 2013
Rated 5.0 out of 5.0 Large comfortable bed and great amenities Staff was very pleasant and dinner and breakfast was included that evening. Great place to stay! November 18, 2013
Rated 4.0 out of 5.0 by comfortable hotel The hotel was clean, quiet and comfortable. The breakfast and evening food menu was tipical of most other hotels. Would prefer not having the food offer and have a lower room rate. Negitave was the strong smell of "air freshner"--it really stunk, caused eye watering and monor breathing issues. The smell was everywhere in the hotel not just in the room. Called the desk on checking in and mentioned the strong smell. They offered a different room, however, since the hall and building smelled thought that all the rooms were sprayed. SInce you cannot open a window we choose to stay out of the room as much as possible. We would not stay there in the future or recommend the hotel. November 17, 2013
Rated 5.0 out of 5.0 by Bill from Miami Whenever I am in Bloomington, this is the place to stay! Convenient to the highway from Indy and for moving south or west afterwards, close to downtown and IU. Good restaurants within walking distance. Great pool and spa for all seasons. Friendly and accommodating staff. Wonderful evening happy hours and morning breakfasts. Rooms are nicely appointed, and parking is easy. A great place in Bloomington! October 27, 2013
Rated 4.0 out of 5.0 by Great service! Very friendly and accommodating staff. Would stay here again. October 26, 2013
Rated 5.0 out of 5.0 by Always friendly service I have never had a bad stay at this hotel. The staff always treats me as family and is extremely friendly. Outstanding service. October 23, 2013
Rated 5.0 out of 5.0 by Outstanding Service I have stayed at this location numerous times over the past 6 months. I will never stay anywhere else in Bloomington. I attribute this to the quality of service from the front desk staff. ( especially Kelly) And the attention to detail of the House Keeping Staff to my Suite. Also the understanding of the Engineering Team to simple requests on how to adjust my Suite temperature. Lastly to the quality of warmth shown to me at the Managers reception. Dawn makes her entire team make all guests feel like the most important person at the Hotel. October 15, 2013
Rated 4.0 out of 5.0 by Late arrival Excellent desk person on checking me in as I was desperate in getting a room and a parking spot to accommodate dually pick-up towing a 32' gooseneck trailer. Most appreciative. October 7, 2013
Rated 5.0 out of 5.0 by friendly service always profesional I never have any issues with this hotel, they always go above and beyond what i expect. They have a wonderful staff! October 3, 2013
Rated 4.0 out of 5.0 by comfy and clean Thank you for providing a comfortable place to stay. the room was clean, the bed was comfy, and I can set the room temperature as I please. Breakfast could be a bit better in terms of quality. Spend extra for better coffee. October 3, 2013
Rated 5.0 out of 5.0 by Very nice Our stay was very comfortable, and would stay again. October 2, 2013
Rated 5.0 out of 5.0 by Excelent Staff & Comfort As a club member, we are always treated with great respect and always offered room upgrades when available. I've been doing industrial contact projects in the area for many years while always staying at this location. Both myself and my employees could not be treated any better at this location. September 24, 2013
Rated 5.0 out of 5.0 by Stay again Friendly check in, nice big clean room and great breakfast. September 9, 2013
Rated 5.0 out of 5.0 by What a nice, clean property! This is one of the nicest holiday inn hotels I have every stayed at! September 9, 2013
Rated 5.0 out of 5.0 by Kelly, Larry and the new girl Once again another fantastic stay and experience with the warm and welcoming Staff. (Kelly, Larry , and the new desk girl) My room was fantastic. Now if the door key would only work the first time and not take up to 4 tries to open it???? September 8, 2013
Rated 5.0 out of 5.0 by Awesome place to stay We were impressed with the accommodations as soon as we walked into the lobby. Then we got to our room and it was spacious and comfortable. The bed &pillows were great and provided a good night sleep, The breakfast food was very good & provided choices for everyone. This is a great hotel to stay at. We will definitely make it our 1st choice when visiting Bloomington again. September 6, 2013
Rated 5.0 out of 5.0 by Visiting Niece and Keith Urban Concert My wife and I stayed here while visiting our Niece at I.U. and treating her to a Keith Urban Concert. The visit with our Niece was fantastic as well as the stay at the Holiday Inn. Everyone was nice, friendly and helpful. Room was clean and quiet! Would definitely recommend staying here! September 5, 2013
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