Rated 3.0 out of 5 by 35
Rated 3.0 out of 5.0 by 2010 Average stay
I liked this place except the bathtub was dirty and obviously had not been cleaned. Probably just got missed.
December 3, 2013
Rated 3.0 out of 5.0 by Lakediane Bloomfield
poor recignition of being a high end user of hotel.
December 2, 2013
Rated 4.0 out of 5.0 by bgsu96 Nice Hotel
Stay here frequently for work due to convenient location. Have had issues with room being clean and coffee pot not working, but for the most part a good hotel to stay at.
November 10, 2013
Rated 1.0 out of 5.0 by Oneathreejs Wednesday October 30th
I approached the counter clerk Wednesday evening. She was assisting several people who seemed to be her friends having a beer and pizza party in the main lobby near the TV. I told her that I needed a cab and she jotted down a number on a piece of paper and said "here you go". When I called he number, nobody answered. I told the clerk that nobody answered and are you sure the number is correct. Her reply was "Call it again". So I did. After someone answered they asked me my room number, name, etc and the location. I said the Holiday Inn. Then turned to the clerk and asked what location we were at. Her reply was " Our business cards are right here on the counter" and pushed one towards me. I was upset and asked her if she could just tell me the street and she said "Just tell them it's Holiday Inn West". They then again asked what street. So I asked her again "What street" She replied frustrated "Whiley Drive!!" ....Needless to say this was very poor customer service. This employee did not want to deal with me at all. Here Daughter was in the computer room playing games and her friends were having a party. She didn't have time to help me with a cab service. As a priority club member, your employees should be more than happy to assist me. Bradman Lake Group has a company account with this location. I have recommended that we switch hotels because of this lousy service.
November 3, 2013
Rated 5.0 out of 5.0 by HOGrider13 Nice surprise!
The exterior of the building was a little deceiving - could use some sprucing up. We were very surprised by the interior! We were met by a very friendly smile & a cheerful gal at the desk - She was great! Made sure we were happy with everything &went out of her way to help us. As soon as they get the tubs redone, this will be the best place around. Will definitely stay here again, when we are in the area.
September 10, 2013
Rated 2.0 out of 5.0 by Eireland Good and bad
The employees were wonderful but the shower and bathtub were disgusting.
It just felt dirty overall
August 17, 2013
Rated 3.0 out of 5.0 by Gail98 Fell Short
We were here for a week for a softball tournament. The first night, we had a King suite. The king mattress was very hard and of course sleeper sofas are never very comfortable. The room otherwise was clean, but the tub was filthy. There was a dirt ring around the tub where some bleach and scrubbing could take care of. The rest of the week we were in a double room. Those mattresses were better, but again the bathtub in this room was filthy! Black ring, pink soap scum in the corners, dirty shower curtain. I took pictures! They look like no one has bothered to scrub the thing in years! I called to ask housekeeping to please clean the tub and I also mentioned the previous room. I said please get some bleach and clean the dirt. They said it was not their policy to use bleach, that the tubs were old, and we could be upgraded to a suite with a Jacuzzi tub. We declined and I went across the street, bought a bottle of bleach and soaked the tub. The soap scum disappeared and the tub was not as black but I wasn't going to scrub it. If they don't want to use bleach, for crying out loud use something else and CLEAN IT. Gross. The other issue is housekeeping forgot to clean our room and bring towels three times.
August 2, 2013
Rated 5.0 out of 5.0 by Md02 Excellent staff
Great people that were always ready to assist. Property was well maintained and safe, friendly environment
July 19, 2013