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Rated 3.9 out of 5 by 238 reviewers.
Rated 4.0 out of 5.0 by Except for the breakfast area everything is great. Just the breakfast area is too small for the amount of guest, employees were working their tail off to ensure everybody was pleased and their effort was top notched. Management at the corporate level needs to listen to their needs. Rooms were ok and so does the pool and service from front desk. July 12, 2014
Rated 3.0 out of 5.0 by breakfast selection great hot tub in pool area uncomfortably hot no hot water for showers sat am desk staff not knowledgeable liked location but will not stay here again July 11, 2014
Rated 5.0 out of 5.0 by x the breakfast ladies were awesome! we liked the pool and the hot tub was HOT!!! I would say for the front desk to check which room asked for the wake up call, we didn't ask for any and we got them two nights in a row at 4am and 5am. July 10, 2014
Rated 5.0 out of 5.0 by great service great staff,good location, transportation to and from airport great July 8, 2014
Rated 4.0 out of 5.0 by Feels more like an older Holiday than a Holiday Express The room did not seem as modern as most Holiday Inn Express' that I've stayed at recently. The room was clean, but not updated. There was a sharp piece of metal sticking out from underneath the bed frame on one side. We were lucky we noticed it before stepping on it as we got out of bed. The shower made a high-pitched noise when ran on high. The wifi was terrible. Constantly going in and out to the point that it was basically not useable. Great breakfast, clean, good price for the location. Requested "lowest floor possible".. were placed on the very top floor at the room farthest on the end. So "lowest floor possible" got me the very farthest room possible. July 7, 2014
Rated 5.0 out of 5.0 by Good place to stay to see the Twins This Holiday Inn Express is a great place to stay to see the Minnesota Twins, just take the hotel bus to the Mall,then take the light rail to Target field( you need the 6 hour pass) . Go to game !! , then take the light rail back to the Mall and the motel bus will pick you up. No traffic, no parking cost, no hassle !! July 6, 2014
Rated 3.0 out of 5.0 by Staff needs more training Room - o.k. / Staff - not so much / Continental breakfast - Needs more chairs July 3, 2014
Rated 3.0 out of 5.0 by Average but clean The hotel was extremely busy due to a number of events. Our room was late being clean and had to wait to check in. The rooms are small but the beds are comfortable other than the tiny pillows. During peak time the water isn't hot and he drains slow. The rooms were clean and the breakfast was decent. Customer service is very good and the entire staff very pleasant. Suitable for a one or two night stay but longer stays especially with a family is a bit cramped. July 3, 2014
Rated 5.0 out of 5.0 by Very courteous staff We met our family at Holiday Inn Express and had two rooms. We were greeted by numerous staff during our stay and they were very polite. We used the pool which was clean and well stocked with towels. Breakfast was very good. July 3, 2014
Rated 2.0 out of 5.0 by So So Not what I would have expected for what I paid. Breakfast was good and bed was comfortable. Internet hardly worked. Shower had no water pressure and the bathroom could have been much cleaner. July 2, 2014
Rated 3.0 out of 5.0 by Mall of America The room was very of the smallest holiday inns i have stayed in. Also there were some issues with the staff when booking (I was double booked and it took about a week or so to get the credit card situation sorted out). The price was fair for what we got, but this hotel gets nothing more than an average score. Again room was very small.... June 30, 2014
Rated 2.0 out of 5.0 by Don't stay here This was the worst experience I have had at Holiday Inns. They are normally excellent with service friendliness and cleanness, this was the exception. The room was way below standards as far as being clean, the bathroom floor was dirty and didn't get any better after we requested it to be cleaned for day 2. The mirror in the bedroom looked as it hadn't been cleaned in a month. The heavy curtains had holes in them. The worst was the inside of the shuttle van that took us to Mall of America, it was filthy and the driver was very rude. The most positive part of our stay was the breakfast area and the kitchen attendants. They did a great job of service and friendliness. Also the power went out during our stay, not the hotels fault but the flippant attitude of the staff was terrible, we had to carry our luggage from the fourth floor to the lobby as the elevators were inoperable. Know staff came to help our even put notices on the elevators access doors to inform people. Very disorganized and rude. Way overpriced for this dirty and unfriendly hotel June 30, 2014
Rated 1.0 out of 5.0 by Poor standards of cleanliness We were excited to find a hotel room near the Mall of America, but the room was cramped and had room darkening drapes that didn't close all the way. Worst of all, we found a man's toenail clippings IN THE BED. Totally gross. We high tailed it out of there and checked into a better caliber of hotel. June 30, 2014
Rated 5.0 out of 5.0 by Good sleep! My daughter had flown into Minneapolis from Anchorage and her flight was delayed about 3 hours. The parking was closeby, safe, and well lit. The desk clerk was very welcoming even though we were late. She was also helpful giving directions to a nice restaurant. I used the fitness center the next morning and grabbed fruit and coffee for the room. The staff was approachable and friendly in all aspects. June 27, 2014
Rated 5.0 out of 5.0 by Wonderful breakfast selections Wide variety of food items; comfy bed and pillows; efficient check in/out procedures June 27, 2014
Rated 3.0 out of 5.0 by Worst front desk staff I have seen in two years. Front desk staff was very snobbish. I have stayed at this hotel more then once and if I get the same service at the front desk again I will not be coming back. I understand everyone has bad days and maybe I was also having one that is why I will return next time. June 27, 2014
Rated 5.0 out of 5.0 by All I could ask for. The hotel was wonderful. I stayed in their suite. Great bed. Breakfast bar and seating. Staff were friendly, and very accomodating. June 26, 2014
Rated 4.0 out of 5.0 by Nice Stay! This hotel was a nice stay, but nothing fancy. We reserved a room with a king bed and a pull-out sofa. The room included a mini-fridge and a microwave and bonus: the room was large enough to actually pull out of the sofa and still move around! The selling point for us was that they also offer a shuttle to Mall of America every hour on the hour, so you don't have to worry about parking. It was only about 15 minutes from the airport. June 25, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff! The folks at the front desk were great - helped me out of more than one jam! The ride to and from the airport was fast, convenient, and easy to coordinate. Would definitely stay here again. Thanks! June 25, 2014
Rated 5.0 out of 5.0 by Great Staff, Friendly, We stayed at the Holiday Inn Express by the Mall of America in Minneapolis and we had a great stay the Staff was very helpful, we felt very welcomed, we ride with a group of motor cyclist sometimes we are not welcomed into hotels but we had a great room and we were very wet and cold from ridding in the rain and the staff got us in the common area and got our rooms as fast as they could. we did get there a little early then check in, but as soon as the rooms where clean and ready they where calling us to them. and the check in was so fast... loved staying there... June 24, 2014
Rated 2.0 out of 5.0 Overall not the standard experience I was not satisfied with the Hotel experience that I would expect from IHG. Points that I did not like, 1) No welcome gift with Water as the reception, in fact when i asked I was told there is no water, which means I did not get water plus I was not even offered points instead. 2) In the bathroom Towels of the earlier guest were still there behind the bathroom door. 3) After my first night I found that the bath tub was not cleaned by the cleaning staff as I stayed 2 nights. So overall not happy. June 22, 2014
Rated 4.0 out of 5.0 by Excellent service My sister and I had a wonderful stay at Holiday Inn Express and will most surely stay with them again. June 20, 2014
Rated 4.0 out of 5.0 by Easy access to Mall of America Hotel is very close to MOA. Free shuttle to and from. A little crowded for breakfast due to bus tour. Johanna, front desk check in, was great. Offered information that made our stay more enjoyable. June 17, 2014
Rated 5.0 out of 5.0 by Thanks, Joe! I checked in and was greeted by Joe and he was FABULOUS! He was very helpful in letting me know how to get around the area, and the best way to navigate for the airport REALLY early the next morning. My stay was great- will definitely keep this hotel in mind for the future! June 17, 2014
Rated 5.0 out of 5.0 by Great experience Customer Service from the staff was exceptionally fantastic.. The room was clean, shuttle bus was good with the exception of the one time that the shuttle was late picking us up from MOA, otherwise I did not have any problems and the Manager, deducted $20.00 from my bill. Internet access worked wonderfully, had a problem when I tried to put in the access code and customer service walked me through the process. However; I was not a fan of their breakfast though. June 17, 2014
Rated 5.0 out of 5.0 by Great Service at Holiday Inn Express 06/11/14-06/13/14 We had a great time in Bloomington, Minnesota and we also received great customer service at the Holiday In Express. Rooms were clean, customer service outstanding, beds were very comfortable. The only issued that I had was the shuttle service that was provided, the person was over an hour late--(leaving MOA) but the manager did rectify this by taking $20.00 off the bill and allowed me to get some items free from their store. Other than that we had great time and we would definitely come again in the near future. The residents of Bloomington were also very pleasant. June 16, 2014
Rated 5.0 out of 5.0 by When in MSP..... Very convenient to the Mall, the airport, and the interstate. Have stayed here 4 times, and is consistently good. June 13, 2014
Rated 4.0 out of 5.0 by Free shuttle The hotel offers a free shuttle to the Mall of America! There is a metro station at the mall, so we were able to ride downtown to Target. June 12, 2014
Rated 1.0 out of 5.0 by Tired, old hotel with poor internet and bad front desk Internet in end rooms is terrible - no strength of signal. Colleague was put in room with no pillows, internet access or running water which took hours to fix. Will not stay here again. June 12, 2014
Rated 3.0 out of 5.0 by Not Gold Elite No real problems with my stay. The property is close to the airport, the mall and other places to dine. I have traveled a lot in the past month and try to use Holiday Inn. Each time upon check in, I was getting 2 or 3 options. Water / snacks, free drink or the 300 points. But at this property, when offered the water, I asked about the 300 points and was told it was for Gold members. I am a Gold member. When traveling for business, I am on an expense account, I don't need free water. I didn't challenge the desk clerk as she seemed distracted anyway, but I noticed that the sleeve for the keys didn't reflect my points balance, normally it does. If they had done their prep, I could have received the points. June 10, 2014
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