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Rated 3.9 out of 5 by 292 reviewers.
Rated 5.0 out of 5.0 by Exceeded my expectations! Came for 1 night so we could get an early start at the Mall of America. Hotel was more then adequate! August 11, 2014
Rated 4.0 out of 5.0 by Great for our small group We were a group of six (two rooms) staying just one night. Everything was fine but we especially wanted to commend the front desk staff on duty on Tuesday, August 5. One of us went to the hotel early before check-in (10 a.m.) to request rooms close to each other. The staff member was accommodating and very pleasant, and in spite of being the only person on duty, efficiently handled about six tasks simultaneously. When we checked in at 4 p.m. we found our rooms were across the hall from each other and each room had four coffee cups and drinking cups. We all went to the hot tub and asked the front desk staff for more plastic cups for our beverage. No problem. And again the staff was cheerful and energetic. Rooms were quiet (we were on the fifth floor) even though the hotel is sort of in the airport flight path. It was a very pleasant although brief stay. August 9, 2014
Rated 5.0 out of 5.0 by Great service at front desk. We were a little disappointed by the term "suite" and thought it would mean a separate room. Other than a half-wall area, it was a standard, but larger, hotel room. However, we enjoyed our stay, the room was very clean and beds were comfortable. The pillows were very small. The fold-out couch was actually very comfortable. The pool was very nice and was open to accommodate late arrivals. The staff was very friendly August 8, 2014
Rated 3.0 out of 5.0 by MoSonshine If you just need a clean confortable room, you have the right motel. Breakfast area was fine. Property is somewhat dated. If you have higher expecations you will be woefully disappointed. Front desk lack the soft skills needed needed for good customer service. Shuttle service does not keep a tight schedule. August 3, 2014
Rated 5.0 out of 5.0 by Convenient, comfortable stay We stayed at the hotel in last July of 2014. The staff were very friendly and our check in was efficient. The room was very clean, good beds! In fact the entire experience with staff was terrific. The only concern was that the room was too cold (it was hot out), but we just turned the air conditioning off and it warmed up to a comfortable level. It would be nice to have a thermostat in the room. Breakfast was very good. There was a staff member replenishing supplies and cleaning tables. Overall, a very positive stay. I would definitely recommend the hotel to anyone needing to visit the Mall of America or the airport... both were very close. August 3, 2014
Rated 5.0 out of 5.0 by Very helpful, pleasant staff members. The desk staff were very helpful and efficient, as well as very pleasant. When getting breakfast, the staff was very aware of food items running low and getting more of each choice. They were helpful with locating chairs, also clearing and wiping the tables after use. The maintenance staff was aware of water in the hallway from the pool. I saw a couple of different people mopping the water in the hallway. July 30, 2014
Rated 3.0 out of 5.0 by The hotel is in serious need of a renovation. The "kids" going to the Mall of America have worn it ouit. July 29, 2014
Rated 5.0 out of 5.0 by Great stay! Stayed here as it is close to the Minneapolis airport - good choice! Overall experience was great...staff nice and room very clean! Only suggestions would be to add greek yogurt breakfast choices and more fitness equipment (room was huge, probably the largest I've seen but only 4 pieces of equipment - 2 treadmills, 1 bike and 1 elliptical). Please add 2 more ellipticals as there is plenty of room!!! Will definitely stay here again! :) July 29, 2014
Rated 5.0 out of 5.0 by Nice Place Near the Airport Stayed one evening at this hotel and I was quite pleased with quiet and relaxing atmosphere. It was full with lots of kids so I was leery of what the noise level would be like. No need to worry! July 28, 2014
Rated 1.0 out of 5.0 by Hotel needs to be torn down I just got back from spending 2 nights at this hotel. I will say the staff is wonderful but the hotel needs to be torn down and rebuilt. We stayed for 2 days with very little AC the first night. We called and the sent someone up to take car of it. The servoce person was nice but didn't fix our AC. They were out of 2 bed rooms so we were stuck there. The next morning I told the the AC still was not working properly and once again they sent some to look at it while we were gone. About 2pm I called to have someone check to make sure the room was cool. They said they would go into the room and check. Once we got there later the room was even hotter than before. They offered 2 different rooms and we checked them out and they were hot as well. So we stayed in our original room and the brought a fan up. It didn't help much. They said they couldn't give us a refund because we booked the hotel through Southwest airline travel. The toliets hardly would flush and I took a shower standing in 2" of water due to the slow drain. I will never stay at this hotel again until they rebuild it and will never book a travel package through Southwest airlines. July 28, 2014
Rated 3.0 out of 5.0 by cleaning of room the room did not get cleaned one day and the front desk had no one that could do it. They give me 720 member point which is not much for paying for something to be done and not getting it. July 28, 2014
Rated 5.0 out of 5.0 by Park and Fly Package We did a park and fly package. When we returned to the airport and called the hotel shuttle it was not available. However, the hotel told us to take a taxi and they would reimburse us. When the taxi dropped us at the hotel we were immediately reimbursed! Great staff! July 28, 2014
Rated 3.0 out of 5.0 by Maybe a poorly converted Comfort Inn I just stayed at a Holiday Inn Express in Brainerd, MN that was really nice so this was a big disappointment. No plate on my thermostat, I requested one an nothing was ever done. Beds were not comfortable and the lines were not what you would expect from this type of hotel. Toilet had rust stains around it and bath tube felt like it was a cheap cover-up of the old bath tub. Co-worker called in and for an extra $5 was upgraded and given tons of reward points, I booked online via the rewards site and earned just 300 for a queen suite....still trying to figure out the suite part of it. July 28, 2014
Rated 4.0 out of 5.0 by Handy location The rooms/bathrooms were very clean. The only thing I did NOT like was there was a very strong room deodorizer smell in the room when I checked in. It was almost chokingly overwhelming. Luckily it was nice enough outside and the windows open a little bit so I was able to air the room out awhile. Also, the prices were REALLY elevated due to the All-Star Baseball game in town that day. Since I made my reservation the day before and there were limited options, I felt like the price really gouged me! Wish the prices were consistent (or at least not THAT elevated) even when there are activities going on in the Cities. LOVED that you have TURKEY sausage on the breakfast buffet! Wish you offered egg beaters, for those of us who can't eat egg yolks. July 27, 2014
Rated 2.0 out of 5.0 by charges as noted previously charged 1400.00 additional dollars and not refunded for several days, the hotel stated they would contact me to further discuss but never did. July 25, 2014
Rated 5.0 out of 5.0 by My Favorite Place To Stay! I love Holiday inn Express. I've stayed at a number of them when I've traveled. It's very clean and the rooms are nice, as modern as they can be, that's what make the price so right. The beds are not as comfortable as I would like, but it works. The continental breakfast was a very nice treat, I thought I would have to stop some where else to get a decent breakfast, but the hotel had all the fixins i could possibly want, including PANCAKES!! I would recommend Holiday Inn Express to everyone I know. July 24, 2014
Rated 4.0 out of 5.0 by No Adjoinging rooms When booking this room, I requested adjoining rooms. I was not informed at booking time that this hotel does not have adjoining rooms. I discovered at the time of check in that there are no adjoining rooms at this hotel. This room was prepaid and unrefundable so we had to take what they had. July 22, 2014
Rated 1.0 out of 5.0 by Terrible customer service Terrible customer service. Upon arrival at the airport and at check-in, I called the hotel 3 times before anyone answered the telephone. Upon arrival at hotel I asked for an early check-in and was advised I would have to wait about 4 hours in the lobby. I accepted that it was my fault for arriving early until I witnessed other guests checking in. I was finally checked in about 2 hours after arrival. My discontent comes from the lack of effort to find an available room for me and the desk clerk's unconcerned attitude. I have stayed at this hotel before and I knew the staff wasn't overly accommodating. Unfortunately, I decided to give the hotel another chance. Big mistake. I would sleep in a rental car before staying at this hotel again. After this visit I will look at other hotels and their rewards programs. July 21, 2014
Rated 1.0 out of 5.0 by Wake up call never received. We depended on our wake up call to be able to catch our flight on time. We never got our wake up call, very dissapointing. July 18, 2014
Rated 4.0 out of 5.0 by Great stay close to interstate! Great location! I have stayed here many times as it is right on the interstate and right at the airport! July 17, 2014
Rated 5.0 out of 5.0 by Confortable room with a lovely bed. I loved the hotel. Close to the mall and amedities. The bed was very comfortable and room was clean and roomy. Enjoyed the pool and the breakfast was second to none. I will definately stay here again. July 14, 2014
Rated 5.0 out of 5.0 by Awesome stay! This was the busiest Holliday Inn I've ever seen. And the staff kept up with everything with a smile. Everything about this place was clean, friendly and professional. Highest marks for staff for sure. July 14, 2014
Rated 5.0 out of 5.0 by caring staff my daughter forgot her blanket in our room, when we departed. The shuttle driver put it in safe storage and had it waiting for her upon our return :) great amenities that are included with the room stay. July 13, 2014
Rated 5.0 out of 5.0 by Fantastic This hotel was absolutely beautiful. Joe at the front desk is a great tour guide. He tells you everything you need to know about the location you're going to. the shuttle was very convenient! it ran on the hour every hour. so going for lunch or dinner was great if you didn't want to drive or shop. perfect timing. We loved every second of our stay. the pool was great! July 13, 2014
Rated 4.0 out of 5.0 by Except for the breakfast area everything is great. Just the breakfast area is too small for the amount of guest, employees were working their tail off to ensure everybody was pleased and their effort was top notched. Management at the corporate level needs to listen to their needs. Rooms were ok and so does the pool and service from front desk. July 12, 2014
Rated 3.0 out of 5.0 by breakfast selection great hot tub in pool area uncomfortably hot no hot water for showers sat am desk staff not knowledgeable liked location but will not stay here again July 11, 2014
Rated 5.0 out of 5.0 by x the breakfast ladies were awesome! we liked the pool and the hot tub was HOT!!! I would say for the front desk to check which room asked for the wake up call, we didn't ask for any and we got them two nights in a row at 4am and 5am. July 10, 2014
Rated 5.0 out of 5.0 by great service great staff,good location, transportation to and from airport great July 8, 2014
Rated 4.0 out of 5.0 by Feels more like an older Holiday than a Holiday Express The room did not seem as modern as most Holiday Inn Express' that I've stayed at recently. The room was clean, but not updated. There was a sharp piece of metal sticking out from underneath the bed frame on one side. We were lucky we noticed it before stepping on it as we got out of bed. The shower made a high-pitched noise when ran on high. The wifi was terrible. Constantly going in and out to the point that it was basically not useable. Great breakfast, clean, good price for the location. Requested "lowest floor possible".. were placed on the very top floor at the room farthest on the end. So "lowest floor possible" got me the very farthest room possible. July 7, 2014
Rated 5.0 out of 5.0 by Good place to stay to see the Twins This Holiday Inn Express is a great place to stay to see the Minnesota Twins, just take the hotel bus to the Mall,then take the light rail to Target field( you need the 6 hour pass) . Go to game !! , then take the light rail back to the Mall and the motel bus will pick you up. No traffic, no parking cost, no hassle !! July 6, 2014
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