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Rated 3.9 out of 5 by 257 reviewers.
Rated 2.0 out of 5.0 by Don't stay here This was the worst experience I have had at Holiday Inns. They are normally excellent with service friendliness and cleanness, this was the exception. The room was way below standards as far as being clean, the bathroom floor was dirty and didn't get any better after we requested it to be cleaned for day 2. The mirror in the bedroom looked as it hadn't been cleaned in a month. The heavy curtains had holes in them. The worst was the inside of the shuttle van that took us to Mall of America, it was filthy and the driver was very rude. The most positive part of our stay was the breakfast area and the kitchen attendants. They did a great job of service and friendliness. Also the power went out during our stay, not the hotels fault but the flippant attitude of the staff was terrible, we had to carry our luggage from the fourth floor to the lobby as the elevators were inoperable. Know staff came to help our even put notices on the elevators access doors to inform people. Very disorganized and rude. Way overpriced for this dirty and unfriendly hotel June 30, 2014
Rated 1.0 out of 5.0 by Poor standards of cleanliness We were excited to find a hotel room near the Mall of America, but the room was cramped and had room darkening drapes that didn't close all the way. Worst of all, we found a man's toenail clippings IN THE BED. Totally gross. We high tailed it out of there and checked into a better caliber of hotel. June 30, 2014
Rated 5.0 out of 5.0 by Good sleep! My daughter had flown into Minneapolis from Anchorage and her flight was delayed about 3 hours. The parking was closeby, safe, and well lit. The desk clerk was very welcoming even though we were late. She was also helpful giving directions to a nice restaurant. I used the fitness center the next morning and grabbed fruit and coffee for the room. The staff was approachable and friendly in all aspects. June 27, 2014
Rated 5.0 out of 5.0 by Wonderful breakfast selections Wide variety of food items; comfy bed and pillows; efficient check in/out procedures June 27, 2014
Rated 3.0 out of 5.0 by Worst front desk staff I have seen in two years. Front desk staff was very snobbish. I have stayed at this hotel more then once and if I get the same service at the front desk again I will not be coming back. I understand everyone has bad days and maybe I was also having one that is why I will return next time. June 27, 2014
Rated 5.0 out of 5.0 by All I could ask for. The hotel was wonderful. I stayed in their suite. Great bed. Breakfast bar and seating. Staff were friendly, and very accomodating. June 26, 2014
Rated 4.0 out of 5.0 by Nice Stay! This hotel was a nice stay, but nothing fancy. We reserved a room with a king bed and a pull-out sofa. The room included a mini-fridge and a microwave and bonus: the room was large enough to actually pull out of the sofa and still move around! The selling point for us was that they also offer a shuttle to Mall of America every hour on the hour, so you don't have to worry about parking. It was only about 15 minutes from the airport. June 25, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff! The folks at the front desk were great - helped me out of more than one jam! The ride to and from the airport was fast, convenient, and easy to coordinate. Would definitely stay here again. Thanks! June 25, 2014
Rated 5.0 out of 5.0 by Great Staff, Friendly, We stayed at the Holiday Inn Express by the Mall of America in Minneapolis and we had a great stay the Staff was very helpful, we felt very welcomed, we ride with a group of motor cyclist sometimes we are not welcomed into hotels but we had a great room and we were very wet and cold from ridding in the rain and the staff got us in the common area and got our rooms as fast as they could. we did get there a little early then check in, but as soon as the rooms where clean and ready they where calling us to them. and the check in was so fast... loved staying there... June 24, 2014
Rated 2.0 out of 5.0 Overall not the standard experience I was not satisfied with the Hotel experience that I would expect from IHG. Points that I did not like, 1) No welcome gift with Water as the reception, in fact when i asked I was told there is no water, which means I did not get water plus I was not even offered points instead. 2) In the bathroom Towels of the earlier guest were still there behind the bathroom door. 3) After my first night I found that the bath tub was not cleaned by the cleaning staff as I stayed 2 nights. So overall not happy. June 22, 2014
Rated 4.0 out of 5.0 by Excellent service My sister and I had a wonderful stay at Holiday Inn Express and will most surely stay with them again. June 20, 2014
Rated 4.0 out of 5.0 by Easy access to Mall of America Hotel is very close to MOA. Free shuttle to and from. A little crowded for breakfast due to bus tour. Johanna, front desk check in, was great. Offered information that made our stay more enjoyable. June 17, 2014
Rated 5.0 out of 5.0 by Thanks, Joe! I checked in and was greeted by Joe and he was FABULOUS! He was very helpful in letting me know how to get around the area, and the best way to navigate for the airport REALLY early the next morning. My stay was great- will definitely keep this hotel in mind for the future! June 17, 2014
Rated 5.0 out of 5.0 by Great experience Customer Service from the staff was exceptionally fantastic.. The room was clean, shuttle bus was good with the exception of the one time that the shuttle was late picking us up from MOA, otherwise I did not have any problems and the Manager, deducted $20.00 from my bill. Internet access worked wonderfully, had a problem when I tried to put in the access code and customer service walked me through the process. However; I was not a fan of their breakfast though. June 17, 2014
Rated 5.0 out of 5.0 by Great Service at Holiday Inn Express 06/11/14-06/13/14 We had a great time in Bloomington, Minnesota and we also received great customer service at the Holiday In Express. Rooms were clean, customer service outstanding, beds were very comfortable. The only issued that I had was the shuttle service that was provided, the person was over an hour late--(leaving MOA) but the manager did rectify this by taking $20.00 off the bill and allowed me to get some items free from their store. Other than that we had great time and we would definitely come again in the near future. The residents of Bloomington were also very pleasant. June 16, 2014
Rated 5.0 out of 5.0 by When in MSP..... Very convenient to the Mall, the airport, and the interstate. Have stayed here 4 times, and is consistently good. June 13, 2014
Rated 4.0 out of 5.0 by Free shuttle The hotel offers a free shuttle to the Mall of America! There is a metro station at the mall, so we were able to ride downtown to Target. June 12, 2014
Rated 1.0 out of 5.0 by Tired, old hotel with poor internet and bad front desk Internet in end rooms is terrible - no strength of signal. Colleague was put in room with no pillows, internet access or running water which took hours to fix. Will not stay here again. June 12, 2014
Rated 3.0 out of 5.0 by Not Gold Elite No real problems with my stay. The property is close to the airport, the mall and other places to dine. I have traveled a lot in the past month and try to use Holiday Inn. Each time upon check in, I was getting 2 or 3 options. Water / snacks, free drink or the 300 points. But at this property, when offered the water, I asked about the 300 points and was told it was for Gold members. I am a Gold member. When traveling for business, I am on an expense account, I don't need free water. I didn't challenge the desk clerk as she seemed distracted anyway, but I noticed that the sleeve for the keys didn't reflect my points balance, normally it does. If they had done their prep, I could have received the points. June 10, 2014
Rated 5.0 out of 5.0 by Airport convenience The Holiday Inn Express near the Minneapolis airport was most convenient, I parked my car there for a week, rode the shuttle to and from the airport. The staff was helpful and the breakfast was good, too. I will definitely stay at HI Express the next time I fly out of MN. June 8, 2014
Rated 5.0 out of 5.0 by Great hotel This is a great hotel with a very friendly and efficient staff!! (Plus, the location is extremely convenient.) I do a lot of traveling, and this is one of my favorite hotels. I always try to stay here when I visit Minneapolis. June 4, 2014
Rated 5.0 out of 5.0 by Great breakfast and relaxing room When you stay at a HI Express anywhere you always get the same experience. Clean rooms, comfortable stay and great breakfast. Love those cinnamon rolls. June 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel was recommended to my husband and me. It offered shuttle service which made getting around less stressful on us. There was an ample selection of breakfast food. They even had a pancake maker. I had never seen one in a hotel before. We slept well. The bed was comfortable and there was very little noise heard from other guests. June 2, 2014
Rated 5.0 out of 5.0 by Very comfortable bed/pillows. Awesome staff!!! the location of the Hotel is ideal for work and shopping. I will always stay in the Hotel when I am in the area. June 2, 2014
Rated 5.0 out of 5.0 by Great Stay I had a great hotel stay, I'm happy that the the shuttle bus driver to me to the Mall of America and brought me back to the hotel! Great breakfast and comfortable beds as well! The only thing that I didn't like was that there wasn't any body pillows, otherwise everything was great! June 1, 2014
Rated 5.0 out of 5.0 by Elevator Could be a little faster. Had to wait for a few minutes before the doors would open and get on. June 1, 2014
Rated 1.0 out of 5.0 by No Bandwidth and Average Service First night there, we had no AC (the valves were shut off) and the front desk offered to open the window and give us a fan. As the hotel filled up, the bandwidth for WIFI was terrible. IF we were to get connected, it would take several minutes for my inbox to load, if it did not have a server request time out first. Into the second night, bandwidth still an issue. I was given the 800# to the ISP customer service support line. NOT MY RESPONSIBILITY! Now 8:15 p.m. and asking how to check out and move hotels without being charged for the second night. Now for the positive, I was actually credited for the first night as well and not charged for the second night. We moved down the road to the west to another Holiday Inn Express where service and bandwidth were great. May 12, 2014
Rated 5.0 out of 5.0 by Perfect Kick Off to our Florida Vacation You cannot beat the value of Park and Fly service and location. Hotel was clean and neat, staff was super friendly and helpful! Thank you April 24, 2014
Rated 5.0 out of 5.0 by Minneapolis Airport - Mall of America The plumbing went out at my apartment complex so I used points to stay at this property on a emergency basis for one night. I have to say it was one of the best experiences I've had recently at a hotel. The check in staff was great and very engaging. The room was very clean and well lit. There was no question of safety concerns at this hotel. The bed was very comfortable and the bathroom was well stocked and super clean. This is a local hotel for me so I'm not sure about staying again, but I would recommend this for any guests I have in town. Overall 5 stars for service, comfort and location. April 18, 2014
Rated 3.0 out of 5.0 by Close to Mall of America Older facility w/clean room. Staff was friendly. Front doors are not automatic which makes it difficult to enter w/briefcase and suitcase without asking for assistance from a stranger or taking 1 bag in at a time. April 15, 2014
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