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Rated 3.9 out of 5 by 576 reviewers.
Rated 4.0 out of 5.0 by Nice Airport Property Shuttle pick-up from the airport was quick & efficient; it was easy to make a reservation for a return trip to the airport. Personnel were friendly and helpful. Breakfast had good choices but the breakfast room is a bit small for the size of the hotel. August 3, 2015
Rated 4.0 out of 5.0 by A comfortable night's sleep, but needs a bit of updating We booked this Holiday Inn Express because of its proximity to the airport and the free shuttle service (which was excellent, by the way.) The hotel is certainly adequate, and the staff is friendly. The rooms are comfortable and clean. But the entire property could use sprucing up--especially the outside appearance, and the decorating. Carpets in the public areas needed vacuuming (we checked in at about 7 PM and it was busy, so perhaps this is to be expected?), and in general the property has a rather "worn" appearance. Because we needed to be at the airport very early, we had to miss the breakfast. I am sure it was as all HIX breakfasts--very good. August 2, 2015
Rated 1.0 out of 5.0 by Worst experience at a IHG Hotel Just when I was about to hit the bed, I found out the bed sheet was not cleaned. After I switched room, the fridge was very noisy. Water was also draining slowly from the toilet bowl. August 2, 2015
Rated 4.0 out of 5.0 by Customer service All the females working the front desk were very nice. The one male we encountered on the night of the 23rd looked very sloppy. His shirt was hanging out and his hair was totally messed up. This male also wasn't very friendly. I was somewhat concern for the rest of our stay, but luck would have it, we only had contact with the females. All very nice. Thank you July 31, 2015
Rated 2.0 out of 5.0 by Disappointing staff. average accommodations. Accommodations: all as expected; met standard Rewards Club Recognition/Welcome: poor/absent Staff: could perform check-in/out & basic functions, excessively social--intrusively so, at times. professionalism needs addressed. Housekeeping: met standards, could improve Pool/Gym: busy and slovenly kept. High volume of children; needs improved. Breakfast: n/a Overall Property Appearance: exterior- met expectation, interior- cramped and busy. July 31, 2015
Rated 3.0 out of 5.0 by Blah Nothing special ... worn out ... needs to be renovated ... July 31, 2015
Rated 5.0 out of 5.0 by Clean Great Staff and clean rooms. Breakfast had good selection and the internet was very reliable July 31, 2015
Rated 2.0 out of 5.0 by Not the best Holiday Inn I would have to say that this was not the best Holiday Inn Express that I have ever stayed at. When I made the reservation I was told I would be able to use the shuttle service to get to my destination - however, upon check in I was told I was NOT able to use shuttle service as I was too far away from my destination. I would not use the shower because there were brown rust/dirt spots on the floor of the shower. Our bathroom toilet "ran" the entire night. We could not control the temperature in our room on a digital thermostat - only options were low, medium and high and warmer or colder. I was not impressed with this hotel. July 30, 2015
  • 2015-08-04T11:18:42.673-05:00
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