Rated 3.6 out of 5 by 794
Rated 5.0 out of 5.0 by Steve Xu Wonderful staff
The staff is very professional and friendly. I've been impressed with everyone on all my stays and haven't found anyone who didn't live up to the standards set by the group.
May 30, 2016
Rated 3.0 out of 5.0 by goplayoutside Noisy Construction
Was placed in a room directly adjacent to construction and woken up at 7am.
May 29, 2016
Rated 2.0 out of 5.0 by Ch02 Construction mess
I would not have booked at this hotel had I known how bad the construction mess was. The room was (thankfully) ok but the hallway outside the room was torn up and dirty. There was no front door.
I feel that the website did not clearly reveal the extent of the construction when I booked, I was uneasy staying there, and feel I overpaid. The paltry 193 "bonus" points at check in was insufficient to make up for the price I paid.
Would not stay here again, although the employees were very nice and helpful.
This hotel should not have remained open with this level of construction going on.
May 26, 2016
Rated 1.0 out of 5.0 by SBreed82 May 16-17, 2016. Poor experiencedue to construction!
I recently stayed tat this hotel and had a terrible experience because the hotel was being renovated. The entire hotel including my floor was really not suitable for guests because of the construction environment. I was not alerted ahead of time and received no concessions due to this inconvenience. I have experienced some "Please excuse us while we renovate" situations, but this was very bad. Construction workers were in every hall. The smell of paint and plaster was awful. I can't believe they accepted reservations during this construction without notification or offering price break. Completely inappropriate!
The staff was very nice and my room inside was fine, but no one apologized for or even mentioned the terrible situation.
May 23, 2016
Rated 4.0 out of 5.0 by rltj109 Nice Staff
The hotel is under renovation. I didn't see anything indicating that so it was a bit of a surprise. The staff is great. The rooms are nice having been redone.
May 19, 2016
Rated 5.0 out of 5.0 by lucinda56 Comfortable rooms and kind attentive staff.
I was so pleased by the kindness of your staff when we had a medical emergency with one of our group. You made the remainder of the group feel important and you tended to all our needs. I am so grateful.
May 19, 2016
Rated 5.0 out of 5.0 by JackieS62 Updated decor
Holiday Inn Express near the Mall of America is an excellent hotel... currently under construction to enhance the facility, so I can't wait to go back again when it's finished!
May 18, 2016
Rated 1.0 out of 5.0 by Todd6550 BEWARE! UNDER CONSTRUCTION
It's the perfect place to stay if you enjoy a hotel that is in the midst of a complete renovation. By the way... the workers arrive at 6:00 a.m. daily. They happened to be working on the room next to mine! Fitness center is the size of a closet. One treadmill
May 17, 2016