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Rated 3.9 out of 5 by 282 reviewers.
Rated 1.0 out of 5.0 by Poor service poor service- staff could care less- Done with this location July 21, 2013
Rated 5.0 out of 5.0 by Great mattress! Wish I could take it home in the suitcase! The staff were extremely helpful in finding a place to eat and places to go. July 21, 2013
Rated 5.0 out of 5.0 by Very happy with everything. Lets start with affordable. Veryyyyy Clean!!! We stayed for three days, and every day our room was made to look like the first with fresh sheets and towels. We had a microwave and a refrigerator, and best of all, down at the service desk there was a store that sold TV dinners and other things so that you did not have to go out if you did not want to. The beds were super comfortable. They had a shuttle that ran every hr to the mall of america and to the airport. We did not even have to drive or pay for parking. It was very awesome.. My daughter loved the pool, me and my wife loved the whirlpool. The pool was not the biggest, but we realized quickly that it was a god send, because it made it easy to keep an eye on our daughter. The shower was great, super clean with nice water pressure and a never ending supply of hot water. Breakfast was awesome... top notch!!! Excellent Everything... and lots of it. All of the staff were very polite. There were three elevators, so no waiting. That was nice. The lobby has dark rich woodwork that screams beautiful. I Loved looking at all of the woodwork as dumb as that may sound. We were on the fifth floor and enjoyed the views of the city. The room has its own heat and air controls that were very easy to control. Lets just say that we will be staying there again. I'm a big fan of Clean.. and everywhere I went in this place was very clean and that made me comfortable... July 13, 2013
Rated 3.0 out of 5.0 by reservation representative attitude My first three days stay was good, it was the fourth request for a reservation that sent me over the edge. When making phone reservations, directly with this hotel, I was asked if I would be driving and parking my car. When I replied 'yes', I was told there was a $10 parking fee in addition to my room. I have stayed at this hotel several times in the recent past and NEVER have been told that I would be charged $10 for parking my car. Infact, I had stayed Monday, July 1, 2013, Wednesday, July 3, 2013, July 4, 2013 without being charged a parking fee. On July 5, 2013, #due to an emergency required another night stay# I requested a room and was told I would be charged a $10 parking fee. I was stunned. I related my very recent staysand not being charged a $10 parking fee and the hotel reservation male stated that it wasn't he that was charging me. #he took this personally# If you are employed by a business, you then take the responsibility of representing that business....in a professional manner...whether you agree with their policies or not. If you are not going to represent that business, wholeheartedly, find another position in which you CAN represent a company professionally. July 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed and friendly staff The hotel was excellent except for the over an hour long wait for the hotel shuttle to come pick us up from the airport. We had flown from Scotland and so were very tired and it was a little upsetting. When the shuttle driver did arrive he told us he had just been told about our request for a ride and that the original request had been forgotten about. He was extremely friendly and apologetic as was the front desk supervisor. Except for some bottled water, no consideration was given. We had no such difficulties with the shuttle back to the airport but it was a good thing we pre-booked our time because the shuttle was full. July 10, 2013
Rated 5.0 out of 5.0 by Breakfast and Shuttle Absolutely the best breakfast ever .... of any hotel I've ever stayed at including other Holiday Inn Express. If you're visiting the Twin Cities I would highly recommend this Holiday Inn Express. The shuttle service to the mall to shop as well as catch the light rail to the Twins game was great. Not having to worry about driving and parking made our stay so much more enjoyable. I did miss the fresh baked cookies on check in but the other amenities made up for it. Thanks for making our weekend so enjoyable. July 5, 2013
Rated 4.0 out of 5.0 by Room Ready Had to wait in lobby for an hour for room to be ready. Would have thought a Platinum Member would have had preference on an open room. Had to work in lobby where contractors and project managers for upcoming rennovation where quite loud, making it hard to concentrate and work while waiting. This was between 3-4 PM. July 3, 2013
Rated 5.0 out of 5.0 by Great staff Even though I arrived in the morning a room was made available to me immediately. I was in Minneapolis to attend my sister's funeral, and I was grateful the clerk was so accommodating. June 28, 2013
Rated 4.0 out of 5.0 by Great location Hotel was in a great location, and perfect for business and family trips. Was very surprised that they never even offered a bottle of water to a platinum member (and it wasnt a busy time) June 24, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay Brought my grand daughter to Mall of America for her 16th birthday. We loved this hotel. We got in late as our flight had been cancelled twice. The woman on the front desk gave me banana's as nothing open. I was very tired and hungry. She really came through. Our room was very clean and comfortable. Also enjoyed the pool and hot tub. The shuttle service was very good. All the staff wonderful. I would stay there again. June 24, 2013
Rated 4.0 out of 5.0 by Great stay for the little time we were there Thanks, great place to stop for the short time we were there before my daughters flight. June 21, 2013
Rated 4.0 out of 5.0 by Very friendly Staff From the time we checked in till the time we left, staff were very pleasant . Room was very clean. Due to early flight did not enjoy breakfast at the Inn. Shuttle service excellent. June 16, 2013
Rated 4.0 out of 5.0 by Couple of hiccups At midnight someone tried several times to enter our room. A few minutes later, I heard them actually enter the room across the hall. We saw them in the hall the next morning and they said the desk employee gave them the wrong room number. Bummer that we were woken up and freaked out for an employee error. Also, the mattresses in our room had no edge/side support. When you laid down, you really felt like you were going to end up on the floor. June 6, 2013
Rated 1.0 out of 5.0 by Housekeeping After a long day of traveling I arrived late. The next morning housekeeping next door was slamming something several times. After several requests to the housekeeper the noise only got louder. After a call to the front desk to request that the manager ask them to quiet down they started to vacuum, purposely hitting the baseboards with the vacuum over and over again. I was unable to sleep in and was exhausted to the rest of the day. I doubt that I will return to this hotel. Sincerely, William Hill #206666487 May 28, 2013
Rated 4.0 out of 5.0 by Nice location. Rooms are comfortable. Easy access to the airport and Ft. Snelling. May 24, 2013
Rated 4.0 out of 5.0 by Great Property Very nice property clean building. Attentive staff very welcoming. May 22, 2013
Rated 4.0 out of 5.0 by Good Hotel Hotel was a nice one, breakfast buffet was very well run. Room has a temperature controller that is not a thermostat which makes getting the room temp comfortable a time consuming and annoying task. On arrival, IHG Club members get a bottle of water...wow, makes you feel so special and the maid threw it out so I couldn't drink it upon my return to the room after my going to my business meeting the next day. Overall, the hotel in in a good location and despite the fact that the hotel has no restaurant, the proximitely to the Mall of America give you some dining options. I would stay here again on future trips, I'd just be sure to keep my water bottle with me instead of in the room refridgerator. May 20, 2013
Rated 4.0 out of 5.0 by Staff and Service We stay at this hotel whenever we are in this area and overall have never had a bad experience except for our last stay. The breakfast bar is a wonderful option and the food is fine however we don't feel that at 10 minutes before the breakfast bar is to close that the staff need to be so rude and literally take the food right out from under those of us still in line. Again we understand closing time is closing time but if it is 10:00 then stick to 10:00 not 9:50. Hard to explain to a two year old why they can't have the cereal they were just pointing at. Otherwise nice place to stay. May 17, 2013
Rated 4.0 out of 5.0 by wuiet and comfortable!!! Overall it was a very comfortable stay and QUIET!!!!Staff were very pleasant and accomodating.Enjoyed our Stay. May 7, 2013
Rated 4.0 out of 5.0 by Bonus Points I was told at check-in that I was the guest of the day and received a scratch off ticket for bonus points. It was for 1,500 point and I do not see it credited to my stay. April 29, 2013
Rated 4.0 out of 5.0 by Perfect for what we needed We used this hotel simply because it was close to airport. However, the 24 hour shuttle service was a surprise and much needed as we did not get into airport till very late at night. The shuttle was there to pick us up in less than 10 min. So great!!! The rooms were very big and comfy. Would definitely stay again!!! A++++++ April 29, 2013
Rated 5.0 out of 5.0 by Weekend Away My girlfriend and I decided to take a trip to Minneapolis/St. Paul for a weekend away. We stayed at this Holiday Inn for two nights. The rooms were kept very clean and neat. The staff did a great job cleaning up the room between the first and second night also. The breakfast each day was great. They offered several choices of items to eat and the food was hot and fresh both times. The front desk staff was very helpful in pointing us in the right direction for places to go while in town. The hotel also offered a free shuttle to the Mall of America each hour. The shuttle was very nice and helpful to avoid parking headaches. I would stay at this Holiday Inn again for sure. April 27, 2013
Rated 4.0 out of 5.0 by Well mannered people People in here has lot of respect and time to welcome the guest and provide them with all the necessary information. April 24, 2013
Rated 4.0 out of 5.0 by Not too exciting, but just what I need. The experience at this property is not mind-blowing. However, the dozen or so times I've stayed here have been hassle-free. Attentive staff, easy-access to MSP, shuttles when you need them and the complements I've come to expect from HIExpress. No, not memorable, but that's the way I like it- very good every time I stay there. Highly recommended. April 14, 2013
Rated 5.0 out of 5.0 by great place to stay! Nice hotel in nice location! Close to Mall, clean comfy rooms, friendly staff. Will definitely stay here again. Also has an excellenct breakfast! April 12, 2013
Rated 4.0 out of 5.0 by Good stay for good price and location Was good shuttle service with good breakfast and amenities. April 9, 2013
Rated 4.0 out of 5.0 by Good Value for the Money The staff was exceptional and did everything possible to make your stay good. Room was a bit outdated, but was very clean and spacious. Breakfast was the best i have seen in five years of travel. April 3, 2013
Rated 4.0 out of 5.0 by Had to wait for transport The airport shuttle does not cycle through the airport on regular basis. As I did not have a mobile phone I could not call the hotel. Ended up having to take a taxis after waiting for 45 minutes. April 2, 2013
Rated 5.0 out of 5.0 by Great experience Very impressed with the hotel, even though it was spring break and there were tons of people once you left the crazy pool area you could not hear any sounds in our room. Breakfast was amazing, super close to the Mall of America, shuttle service was excellent. Huge fridge in the room. I would stay here again. March 31, 2013
Rated 2.0 out of 5.0 by Don't always get what you want. Very noise til very late at night making it difficult for our 5 year old to get to sleep. Disappointed at check in because price was misstated when we booked....confusion over parking our vehicle for the week while we went on vacation. After calling the hotel to let them know we needed shuttle service back to our car...we were told a 15 minute wait, but waited 45 minutes before realizing they weren't going to show. Called hotel, after much confusion on their part...they asked us to take a taxi back and they would reimburse us. Not sure I'd reccomend this HIE to anyone..... other properties..yes March 30, 2013
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