Rated 3.9 out of 5 by 503
Rated 5.0 out of 5.0 by Irishgirl3 Rooms clean, comfortable and quiet.
Our room was clean. The beds were very comfortable. It was warm in the room and I was unable to get it as cool as I would have liked, but I prefer it quite cool, as others may not.
The reception staff was wonderful! Joe entertained us and made us feel very welcomed!
The breakfast area was clean; Some of the hot items were not initially available, but I preferred the 'cold' items so it did not affect my eating.
The hotel could possibly make its entrance and check-in areas more inviting. Initial impressions are not as high as when you leave...if that makes sense!
May 24, 2015
Rated 4.0 out of 5.0 by Softball2014 Free Award night, but was billed
Hotel is alright. The biggest plus for the hotel is that it is close to Mall of America.
Morning staff was busy talking in back kitchen area and rarely came out to clean the tables or replace food items. I watched for over an hour (as I was doing some work on my laptop) as the staff was slow to do anything. I have stayed at numerous properties and this one has the most sluggish staff.
Left the hotel and looked at my billing statement after I was back home some 5 hours later to find that they had billed me for what was suppose to be a free awards night. Called hotel and they put me through to the billing person... well at least to the phone as I was never able to reach that person. Still awaiting resolution on this.
So moral of the story is make sure you check your bill closely.
May 23, 2015
Rated 5.0 out of 5.0 by TJ56 Good Bed and Good Service
This was a good hotel to stay in. It is close to Mall of America. The bed was good and it was quite for sleep. The breakfast area was nice.
May 15, 2015
Rated 3.0 out of 5.0 by txq69 Staff lack of concern
When trying to obtain receipt, front desk did not even look me in the eyes was too busy doing paperwork as they explained they could not provide a copy at 4:30AM in the morning.
May 15, 2015
Rated 5.0 out of 5.0 by DeanDo short business stay, very satisfied
everything was as expected. no hiccups, friendly staff
May 13, 2015
Rated 5.0 out of 5.0 by Sailfast Great Hotel !
For anyone staying in the Minneapolis airport area this Holiday Inn express hotel is a great place to stay,i was comfortable and it met all my high expectations that i have come to expect from the Holiday Inn express brand.
Thank you to the staff , i look forward to returning.
May 12, 2015
Rated 5.0 out of 5.0 by Joan 75 Great service
I like it when the people at the front desk are very cordial and see to your needs. Also every Holiday Inn Express and Holiday Inn has been very clean.
May 11, 2015
Rated 3.0 out of 5.0 by Timbocroz OK - But Aging
The facility is starting to show its age - the 6th floor hall always had a smell of vomit even though it was cleaned daily. The elevator made an unsettling sound a few times when it stopped. The breakfast buffet frequently ran out of things and there was no one there to replenish these items.
May 11, 2015