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Rated 3.9 out of 5 by 370 reviewers.
Rated 5.0 out of 5.0 by Great Location, Great Service Awesome Staff! Location is very convenient to airport and the Mall of America. The shuttle service provided on a frequent basis to both airport and mall is wonderful and timely. Most of all the staff is awesome. The drivers of the shuttle as well as the problem solver at the front desk whose name is Josh/Joe. Thanks for accommodating me when my actual reservations were for incorrectly done for the wrong dates by the travel agency. December 16, 2014
Rated 1.0 out of 5.0 by Poor service Front desk attendant was ordering dinner over the phone while myself and another traveling with me was waiting to get a room, Toilet seat would not stay up for the second time I visited this hotel, December 15, 2014
Rated 5.0 out of 5.0 by Great location Hotel is in a great location, easy access to highway, airport and Minneapolis/St. Paul December 15, 2014
Rated 3.0 out of 5.0 by Good place to stay This was a good place to stay. Clean and quiet. My only complaint was you could not the heat down in the room and it was very warm in there. There was a sign that said if it was below 40 degrees outside the cool air would not come on. ( only problem was it was about 78 degrees in the room ) December 13, 2014
Rated 2.0 out of 5.0 by Staff and Shuttle were great When my daughter and I arrived for our college tour, we were greeted with very friendly staff. They were swift with the check in. We inquired about the shuttle to the mall and they were helpful in answering our questions. While we waited for the shuttle we were entertained by a gentleman who worked that night. He had us laughing wish I could have remembered his name. The shuttle driver was friendly as well. Felt comfortable using the shuttle. December 12, 2014
Rated 3.0 out of 5.0 by Attitude - negative atmosphere From check-in to check-out none of the staff seemed to care about acknowledging or being friendly to guests. This attitude brought the atmosphere down, it seemed so negative inside when it was so cold outside. Maybe the staff doesn't seem appreciated? December 6, 2014
Rated 4.0 out of 5.0 by good value for the location Overall a descent hotel. Some of the furnishings could use an update, but comfortable and clean. December 6, 2014
Rated 2.0 out of 5.0 by no internet and they dont care if you need internet go somewhere else. Room was hot as could be as well. December 5, 2014
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