Rated 3.7 out of 5 by 726
Rated 1.0 out of 5.0 by mountainpharm Worst IHG property I've seen
I stayed here on a business trip on Jan. 28th, 2016 and was profoundly disappointed. As others have mentioned, this property is undergoing extensive (and overdue) renovations which in and of itself presents challenges with cleanliness, and the renovations are such that the property really should not try to remain in operation during such time.
Upon arrival, I was not greeted as an IHG Rewards Member which was somewhat disappointing, and my disappointment would only increase after I saw my accommodations. At the time I was there, the only apparent rooms open for occupation were ones that have not been updated. The bed was like a trampoline; I'm guessing the mattress dated back at least 20 years. The thermostat was a simple dial with "Warmer" and "Cooler" as the only two options. Not that it mattered because the dial was completely nonfunctional. The heat could not be adjusted and the room had to be 80 degrees or more. Thankfully the windows in my room could be opened which at least attenuated some of the oppressive heat. If your guests have to sleep with the window open in Minneapolis in January to be comfortable, you have a problem. I will also mention that the heating unit was loud, as well.
I have to believe the renovations, once complete, will greatly improve the property but I will have to take the words of others on that because I won't be back. The combination of discomfort and a staff that didn't meet the standard I've come to expect with IHG properties will have me seeking alternative hotels the next time I'm in the area.
February 10, 2016
Rated 3.0 out of 5.0 by npds lots of construction right now
This hotel is undergoing major construction right now. Once it is all completed I think it will be very nice. There was no mention of the construction when we booked. Because of this we didn't know the pool was closed which really disappointed my 4 year old. The staff was very friendly though and offered discounts or the ability to go elsewhere without penalty. Staff made the place.
February 9, 2016
Rated 2.0 out of 5.0 by Tan1italian Comfortable bed and terrible service
We booked this hotel and prepaid weeks before our stay, and upon our arrival we found the hotel under construction. This wouldn't have been a big deal, except the stay itself was poor. The staff were unprofessional, and ended up giving us a key to someone else's room- which we opened because they told us it was our room (and someone was in there!)- and then we had to be put in another room since that one was obviously occupied. The front desk blamed it on the cleaning staff, and then told us that unfortunately that was the last king room they had, so all they could give us were two queen beds in place of it. No real apology, and no real attempt to make it right. I have been to many Holiday Inn Express across the county and always have great experiences, but that was certainly not the case with this particular location.
February 9, 2016