Rated 4.3 out of 5 by 155
Rated 5.0 out of 5.0 by Pinkmama Excellent location downtown, friendly staff
This hotel put us a five-minute walk away from Nicolette Mall and our first stop downtown - The Dakota Jazz Club. The location is great for downtown, although there are not as many things to do as we thought. It was fine for two nights. Parking is very easy and reasonably priced for downtown. The breakfast is good - yogurt, fruit, several hot items, etc. The beds were comfortable and clean. The shower pressure nearly tore our scalps off, but that is my only complaint. The bathroom supplies were nice and plentiful. If you have business downtown, this is a great hotel!
August 11, 2014
Rated 4.0 out of 5.0 by Tagger87 Fine choice for the price
This property is very plain-looking on the outside, but is a typical property in this hotel class on the inside. The front desk staff was very friendly and helpful. The breakfast was heartier than I anticipated. The gentleman who oversees the breakfast room was very attentive - in fact almost too attentive. You could tell that he runs a tight ship! The internet connection was fast and good.
My only criticisms relate to the room. First, in today's world it is a bit surprising that a name brand hotel does not have in-room safes - and ones that are large enough to hold a 15-17 inch laptop. Second, housekeeping needs to pay attention to details. The back of the bathroom door had remnants of soapy water (dried "spalsh" drops) all over it.
Overall, the experience was good for the price point.
August 10, 2014
Rated 4.0 out of 5.0 by MrsGW Very friendly staff and close to the Convention Center
I recently stayed at the hotel to attend a conference. The hotel itself is pretty standard, meaning there was not one particular feature that gave it a wow factor. However, all of the staff that I encountered were exceptional. Very friendly, helpful and courteous staff. I really felt like the staff took pride in where they worked. The hotel was within walking distance to Nicolette Mall and train stations.
August 8, 2014
Rated 4.0 out of 5.0 by Saxlady Quick but pleasant stay
I checked in and stayed in my room until check-out the next morning due to presentation preparation. Having a personally selected continental breakfast arrive at my door the next morning was great. Only odd thing was the layout of the room with the desk in a corner on the way to the bathroom and away from the main living area.
August 3, 2014
Rated 5.0 out of 5.0 by Justin307 Excellent location, great amenities, where's the parking?
Room was great! Food was great! Location to downtown couldn't be beaten.
Aside from that, I was told that the parking lot was sold out when I arrived on my motorcycle. I asked if I could park in a small area in the corner of the lot, out of the way, because it turns out, motorcycles are smaller than cars and take up less room. They said sure, go ahead. Then they suggested that I just take one of the parking spots that they "never sell, because they are too small for cars." Perfect. Why didn't you say that in the first place? You knew what I was driving, I was sitting on it when you told me the lot was sold out! Just take this spot we never sell because it's too small, and we'll charge you full price for it. Gee, thanks for the warm welcome.
August 1, 2014
Rated 5.0 out of 5.0 by Norm 46 Familiar front desk staff
I especially like the manner in which the front desk staff treat me as though I were "a member of the family" I stay at this particular facility frequently and enjoy the friendly welcome that I always receive.
July 26, 2014
Rated 5.0 out of 5.0 by LT. COL Jack good over all experience
Our visit at this Holiday Inn Express was just as we expected/ a great experience.
July 26, 2014
Rated 5.0 out of 5.0 by lk6969 Great People
Staff were very professional and courteous. Room was comfortable and clean. Great value. Able to walk to everywhere we needed to go.
July 23, 2014
Rated 5.0 out of 5.0 by JLS23 Nice Property - Great Location
The hotel staff was super friendly, good breakfast selections that rotated throughout the week. You are a few blocks away from the Nicolet mall with a lot of restaurants and shopping. Pool was a tad on the small side but it was pretty nice, maybe a bit cold. They have a small workout room as well. The jacuzzi tub was very relaxing.
The hotel is in downtown and my room only had the white see through shear curtains, so light was coming in my room still, boths some, may not bother others. There was no fridge in the room, and being there for a week was rough without. You may want to ask in advance if one is in your room.
The rooms were well cleaned and were kept up well throughout the week I was there. The wifi in the room was solid and a good speedy connection even during the full hotel with the All Star Game in town.
Transportation: Easy to attract a cab in the morning in front of the hotel, or the staff can call you one. SuperShuttle will take you via shared shuttle from the airport to the hotel and back in descent times, just prepare and give yourself a time buffer. If in a hurry take a cab. Also noticed an Enterprise and Avis office a few blocks away.
July 21, 2014
Rated 5.0 out of 5.0 by MontanaGirl On the Road Again
Our room was very accommodating with a king bed, refrigerator, microwave and kitchen utensils and plates (disposable). Since we travel extensively for business this assisted us to stay on our budget. The breakfast is always a winner with eggs, sausage, pancakes, rolls, yogurt, cereal, fruit, juice and milk. Of course there are other items but the list is endless. Since this hotel is located across from the Minneapolis Convention Center it is very convenient to walk to the Center, but you need to budget for a parking fee at the hotel. Limited parking and difficult to park and check in with there layout. The staff are very accommodating and friendly.
July 21, 2014
Rated 4.0 out of 5.0 by the red flame Great service and wonderful room
This hotel is in downtown Minneapolis, without a lot near it in terms of restaurants or things to do. When I first arrived, I was disappointed by the exterior look of the hotel. But once I got inside, all was really just fine!
My room was lovely, very spacious, clean and well appointed. The bathroom, too, was clean and large.
I found the room to be very comfy, with a good bed.
The staff at the front desk were courteous, friendly and helpful.
My only two complaints were:
I felt a little afraid as a woman alone to come back to the hotel in the dark...the area seemed iffy to me.
The breakfast was really not very good.
But, overall, my stay was very good, and I would recommend this at the price.
July 20, 2014
Rated 5.0 out of 5.0 by wb42 Great service, friendly staff and free breakfast
This hotel is very clean, the staff is very friendly and knowledgeable,and the Hotel is very centrally located to the Convention Center and Nicolette Mall both of which are just a short walk. The free breakfast that comes with the room is plentiful and excellent quality and the gentleman that supervises the room is top notch. If I find myself in Minneapolis again I would definitely stay there again.The only downside to the stay and it wasn't the hotel was that we were there for a convention and they didn't give us reward points as we paid for the room to the group we were with.
July 20, 2014
Rated 5.0 out of 5.0 by MerryKay Great service and excellent location
The friendly valet service; excellent recommendations from desk staff; clean and quiet room; and the fresh breakfast with hot item options added to our stay in Minneapolis.
July 20, 2014
Rated 5.0 out of 5.0 by Bucky30 Nice Hotel with perfect location
Great 5 day experience at this Holiday Inn Express. Perfect location to the Convention Center, Nicollett Mall and public transportation. Front desk staff are very friendly and informative about the area. Great breakfast bar variety every morning. Rooms very clean with a powerful shower. Loved having my own parking spot. The only down part was the internet would not stay on my phone or ipad so we had to keep logging in.
July 16, 2014
Rated 5.0 out of 5.0 by RSCanada clean room
it was an excellent stay we did check in late and it was a comfortable check-in
July 15, 2014
Rated 5.0 out of 5.0 by Baseballfan17 Great experience
We were in town for Twins baseball and stayed at the Downtown Holiday Inn Express. The staff worked hard to meet our needs and provided good insight and recommendations for experiencing the downtown area and for the baseball games. The stay enhanced our visit.
July 14, 2014
Rated 5.0 out of 5.0 by Bob9876 Convenient Location
The Motel was well situated and comfortable. The continental breakfasts were as good as anywhere we've ever stayed. Somehow when I booked the reservation it turned out to be prepaid and my credit card was billed immediately. No refund for early check-out.
July 12, 2014
Rated 2.0 out of 5.0 by todk Good service
Other Holiday Inn express experiences that I've had in the past were better. The service and staff for adequate, but the dated facility and amenities detracted from the stay.
July 7, 2014
Rated 4.0 out of 5.0 by TJJS Great Location/Twins Baseball
Easy to get around for shopping/Eating/Baseball, Seemed to be a safe location for walking to the above , easy access for coming and going.
July 6, 2014
Rated 1.0 out of 5.0 by rass clean room, rude staff
The staff is rude and insulting verrrrrrrrrryyyyyyy insulting
July 6, 2014
Rated 2.0 out of 5.0 by Peggy67 Dirty Toilet
We checked in late in the afternoon, pouring rain, going to stay 2 nights.. Assigned our room and took our luggage up stairs. Went to use the bathroom and noticed urine stains on the toilet seat. Tired, hungry and didn't want to go through the hassle of getting another room. So used a towel and clean the toilet. Very upset. There was a mix up with the cost of the parking in the garage across the street, the hotel has very limited parking, $15/day. We were told the garage was $5. for 24 hours. When we went to get the car the charge was $14.00. The breakfast room was very small, when we went in about 8:30 they were out of most everything, which we understand, took about 10 min to replenish the breakfast bar. There are signs in the breakfast room that shoes must be worn at all times, saw 3 or 4 adults waking around barefoot, nothing was said. Ended up checking out after the 1st night, in all fairness the young lady at the desk gave us a $40 discount. Two days later got a call from the general manager and he refunded the full cost of the room. We travel a lot and didn't expect this from the IHG.
July 4, 2014
Rated 5.0 out of 5.0 by so what clean and comfortable.
A great place to stay for rest,relax, and go for walks to see what is in the area. Close to the concert that we went to also.
July 3, 2014
Rated 4.0 out of 5.0 by worriedpuppy Parking
I believe that you should have it online that you charge for parking in your parking lot. I am not going to pay that much for a room and than pay for parking, too. That should be included in with your stay. I probably won't stay again, because of the parking problem.
July 2, 2014
Rated 5.0 out of 5.0 by tamkim Friendly staff and great breakfast!
Loved being able to walk down stairs and start the day with a yummy breakfast while planning our activities for the day! Great food and service. Comfy beds and pillows. Just wish there was a magnifying mirror available for applying make up!
July 2, 2014
Rated 4.0 out of 5.0 by melb1 Bed too soft/lumpy but service great!
Quiet room facing parking lot. Staff helped us room close to family members. Breakfast was healthy and coffee good! Walking distance to lots of restaurants and symphony hall. Staff helpful for directions. Parking garage across the street is much less expensive than their lot which was full anyway..
June 25, 2014
Rated 5.0 out of 5.0 by Road scholar charming hotel
The hotel is convenient to downtown and great restaurants.
June 24, 2014
Rated 5.0 out of 5.0 Great Downtown Gem!
Services like one would find at a boutique hotel in a comfortable, secure, very clean environment. The staff was EXCELLENT, my room VERY nice, ALL good!
June 22, 2014
Rated 4.0 out of 5.0 by mgibs Clean and Comfortable
Great room, breakfast was filling and close to desired conference.
June 16, 2014
Rated 5.0 out of 5.0 Nice room- friendly staff
We enjoyed our stay at your hotel. No problems. I don't know what else to say. Great Breakfast and the attendant kept it very clean.
June 16, 2014
Rated 1.0 out of 5.0 by Very Disappointed!!!! Holiday Inn did not live up to its guarantee
This was one of the worst Holiday Inns our family have ever stayed at. Upon arrival, the clerk informed me that the hotel parking area was full and that I would have to park across the street at the public parking garage, which I found totally unacceptable. This appears to be a common complaint among guests.
We were then assigned a room with a Queen sized bed and a Queen sized sofa bed. At which time I informed them that we did not want a room with a sofa bed as our party consisted of four adults who all suffer from varying degrees of back and neck problems. I asked for a regular room with two actual beds, but was informed I had no other choice. I was very surprised that I had no other choice as these reservations were made in March 2014. The clerk also informed me that this room was an upgrade, an upgrade I totally did not want. As I had no other choice, I reluctantly agreed to take the room. We settled in our room and then went out for dinner and the Cher concert. Upon our return from the concert, we opened up the sofa bed and proceeded to settle in for the night, at least we tried. The sofa bed consisted of a poor quality mattress with springs that could be felt with your every move. As we knew we wouldn’t get any type of sleep, I called the Front Desk for assistance. The night clerk was very helpful in trying to find alternate accommodations at different hotels, but due to a convention in town and the Cher concert, accommodations were very limited. At my suggestion, he contacted a hotel in neighboring Albertville and found they had openings. At 1:00 a.m., my family and I decided to make the journey to Albertville. Unfortunately, due to unfamiliarity with the area at night, we missed the exit to Albertville. After realizing we missed the exit, we then decided to make the 456 mile trip to home. After the long drive home and the lack of sleep, I called the General Manager, to express my concerns about this hotel, and found him to be confrontational and uninterested in resolving this issue. I would like to invite the GM to sleep on the sofa bed that they wanted us to sleep on for a night.
In addition to the above, the WIFI was very slow, and the bathroom door did not lock. It appears that this hotel may have been an older hotel, which the Holiday Inn chain purchased. Rooms need to upgraded and in need of new furniture.
I definitely would not stay at this hotel again and will not refer it to anyone.
June 13, 2014