Rated 4.3 out of 5 by 174
Rated 2.0 out of 5.0 by 00Traveler Dusty small room w/bad restaurant
Front desk staff was nice. Fingernail clippings in bathroom. Very poor breakfast service in restaurant.
August 19, 2014
Rated 5.0 out of 5.0 by GPKH Great Stay
MY stay was excellent from the quality of the staff to the quality of the room!
August 17, 2014
Rated 4.0 out of 5.0 by sparrowswing Holiday Inn REliable
The comfort and cleanliness was very good. We had a view overlooking the roof - but it was very QUIET. The breakfast was $20 for the two of us - timely and good, the service excellent. I don't understand why the maid woke us at 8 am? I recommend you hang a privacy sign if you want to sleep in.
August 14, 2014
Rated 5.0 out of 5.0 by Medic151 Great staff
The crew that transported us to the Airport, Victoria and Steve were great conversationalists. They kept us informed of things to do in the area. The front desk staff were more than helpful and could not have been more personable. The staff for the meeting rooms were exceptional and very helpful.
August 13, 2014
Rated 4.0 out of 5.0 by Wsbt A+ customer service .... But some deep cleaning & refreshing needed
The staff was excellent from the shuttle driver to front desk and restaurant.
Only complaint I have is with the carpets - in the elevator and halls and room all need a good deep cleaning.
August 13, 2014
Rated 5.0 out of 5.0 by GinnySch Wonderful visit
We had a wonderful stay at this property. I use a wheelchair and everything was very accessible. The small internet space near our room was a bit had to navigate in a wheelchair though. We especially liked having the bar/restaurant on site as we were pulling a trailer and never had to leave the motel. Our second night we had three more rooms of family and appreciated the shuttle to the mall. Being close to the airport was also an asset for our stay. Definitely would encourage this site to anyone needing a room in the metro area.
August 12, 2014
Rated 4.0 out of 5.0 by USAF_vet Shuttle service great!
Our stay at this property was very pleasant. We were greeted by a friendly and helpful staff upon our arrival.
The shuttle service became very convenient for both the Mall of America and the airport. I used it on two occasions to connect with the short rail line to pick up a rental car and to attend a meeting in downtown Minneapolis. Avoided the always heavy traffic in the metro area and locating parking downtown. The rail line is safe, clean and efficient in the Twin Cities. A real bonus during our stay: one of the friendly staff members recommended a beautiful park within a mile walk from the hotel. The park consisted of 2.5 miles of asphalt walking-only (no bicycles or skate boards) trails in a wooded area with streams with plenty of fauna and fowl. My wife visited the area three times during our stay. We will definitely consider staying here during our annual trips to Minneapolis.
August 12, 2014
Rated 1.0 out of 5.0 by lonald poor customer relation
wanted a problem resolved and answered and left 3 messages with mngr and customer relations and never got a return call
August 11, 2014
Rated 5.0 out of 5.0 by OldBuckshot Fantastic Staff
Very friendly and personable staff; they make you feel very welcome. A home away from home; great place to stay!
August 11, 2014
Rated 5.0 out of 5.0 by clfkjf motel rates
Loved this motel but please be fair in giving rates to all guests. The time we spent figuring it out was not a great experience. Your motel is beautiful and I would love to stay again. I just hope that my current information is in computer so not a mix up next time.
August 10, 2014
Rated 3.0 out of 5.0 by pbsm1028 Comfortable Bed and Great Restaraunt
This room was extremely dusty and bath tub was not the cleanest. Wall tiles falling off the wall in the bathroom as well. Room felt old and run down.
I am a Platinum member and was invited to the reception on Aug 5th by the pool. The young lady was very rude and questioned why I received it when I was there with my family and not on business. Really disappointing to be treated that way
when your a member.
The restaurant was very good ordered pizza & wings and the whole family enjoyed it.
August 9, 2014
Rated 3.0 out of 5.0 by Tom61065 Small and uncomfortable
Very small rooms and bathrooms. Beds are horrible cheap models. Pool is very small great for kids but not adults. Only thing that was good about the stay was the staff. Holiday Inn staff are some of the best around. They know the business and respond quickly to every need.
August 7, 2014
Rated 5.0 out of 5.0 by MHP62 my favorite IHG location in the Minneapolis/St. Paul area
I really like the location of this property. I appreciate that I have been staying here each year and find the same personable staff is still there. The restaurant attached has an interesting menu with seasonal fresh items.
August 4, 2014
Rated 5.0 out of 5.0 by Sbro Awesome Place to Stay with Kids
This hotel exceeded my expectations for Weekend stays. With the amount of business travel I do I frequently stay in Holiday Inn hotels, and this hotel by far wins the prize.
Very friendly desk staff and they took good care of my family. The Green Mill restaurant on site has awesome food and is very convenient for a nice, quiet night or just hanging with other guests.
July 31, 2014
Rated 5.0 out of 5.0 by AC38 Overall great place to stay
We stayed 5 nights and had an overall great time. Aside from the rooms being a little bit cramped the overall quality of the hotel was very good. Beds and pillows are great. Price was decent, cleanliness was good and staff was very accommodating. The Green Mile Restaurant attached had very good food. The pool area was very nice and accommodated the large group I was with very well. Would recommend this place to anyone.
July 31, 2014
Rated 5.0 out of 5.0 by Softball_Fan Friendly staff, convenient location
The staff was very friendly. Green Mill restaurant on site which is convenient and great for dinner but not very convenient for a grab and go breakfast. The pool / hot tub are very small.
July 29, 2014
Rated 5.0 out of 5.0 by monica2881 Very happy with stay
All the staff I encountered were friendly and helpful. They seemed to sincerely care about my stay.
The room was clean and the hotel is well maintained.
July 29, 2014
Rated 5.0 out of 5.0 by KelMel Minnesota Visit to the Ma;;
So much fun and great service at The Holiday Inn! Will definitely go again! The food was so good and the service was first class!
July 29, 2014
Rated 4.0 out of 5.0 by Sitzdown Decent place to stay
Overall it is a nice place to stay... one complaint I had was the hotel has 3 shuttles..... all their rooms are full..... and they have 1 shuttle drive for a friday and saturday?????? Come on!!! there are business people there, twins game goers, shoppers, and so on... being so far away from everything, you better be able to staff your shuttle or you will loser clientele!
Also it was QUITE ironic that thursday the pop machines worked, and Friday morning there were out of order signs on all of them?? The green mill is over priced and not everyone wants fountain pop..
Overall it was clean and quiet, and I would stay there again..
July 28, 2014
Rated 5.0 out of 5.0 by Roselynn Friendly
The staff was very friendly. The hotel was booked for the night we wanted but was able to check in early the next day to get ready for our afternoon wedding we were going to. Elevators were a little slow but everything else was just fine. The Green Mill restaurant right inside the hotel was very convenient and the food was good at a reasonable price. We will come again.
July 26, 2014
Rated 5.0 out of 5.0 by CTOJohn Everything was just right
Location is good. Shuttle to airport picked me up promptly even though it was midnight. Quiet, comfortable. Staff was great.
July 25, 2014
Rated 4.0 out of 5.0 by Timmayboy1 Nice Quiet room
Pool area was closed for a wedding but clerk explained at check in.
Had room service and food was excellent.
July 24, 2014
Rated 4.0 out of 5.0 by Big Traveller Good night sleep!
Great hotel and very friendly staff. Kids loved the pool. A bit noisy if you overlook the pool area from your room in the early evenings but nothing overwhelming. A family member forgot a piece of clothing in their room. Front desk staff were finished their shift but still went out of their way to help and get the item from housekeeping. Now that's service!
July 24, 2014
Rated 5.0 out of 5.0 by Taz123456 great service
Steve was the first impression of the Hotel, All slicked up looking good very professional, Keep up the great work Steve.
July 23, 2014
Rated 2.0 out of 5.0 by Sean26 inaccesable nearby amenites
We were here for a training conference, but due to construction, we could not access nearby restaurants for lunch or dinner. The fact that it was next to the freeway and in the middle of an industrial parkway where there was no where to walk or relax made us feel like trapped rats. The onsite restaurant was very cold, dark and expensive . In fact the entire hotel (lobby, training rooms, hallways) were so uncomfortably cold that it was miserable. While we could take a shuttle to the mall to eat in the food courts for dinner, this clearly was not acceptable for a weeks meals and clearly not an option for lunch. On the first day of training we had no choice for lunch. The restaurant staff were not able to get us in an out on a timely basis. It took an hour and a half just to wait on 10 of us and said that they were not notified that a training conference was going on that day. . I also had eaten there the night before and the waiter did not come back to take my order for 20 minutes. I even asked him if they were going to have trouble getting our group in an out of the restaurant in under an hour, and he replied that they are used to this and always prepared. As for the evenings, the time it took take a shuttle to the mall (or catch the metro to downtown once we got to the mall) and eat, took over 5 hours and cut into our homework and study time. As the days wore on, it was clear that complaints about this was being taken seriously as the shuttle drivers were more willing to drop us off places to eat at dinner on their mall routes. However, we had to walk 3-4 miles just to get back.
Due to all of these problems, our agency decided to buy pizzas for lunch one day from the restaurant. But we were not allowed to eat it in the conference room and only could eat in the cold lobby, our rooms or the pool area. We asked management about outside picnic tables, but his response was less than accommodating, stating that that those are only provided at long term stay hotels. When asked why they don't at least have one for their employees, he sarcastically said, " they have a break room, a very good one I might add". In addition, several of us were in the lobby when they were looking at a negative trip advisor review from a previous group about the above situations. The manager and staff made derogatory comments about the reviewer, ( which many of us saw when we got there). This pretty much affirms to me that concerns and reviews are not taken seriously.
July 22, 2014
Rated 5.0 out of 5.0 by yiyi_87 great place to stay
This place is great to stay if you are looking for a peaceful night sleep, or a ride to the mall, the night staff could help me with any question I had.
July 21, 2014
Rated 3.0 out of 5.0 by Melbourne 399 Nice Pool & Rooms
Our stay was good, however the room was very humid and damp even with the air conditioner running which made it difficult to sleep. The room was clean and the pool area was beautiful, but small. Staff were excellent! All in all an o.k. experience but probably wouldn't stay there again.
July 20, 2014
Rated 2.0 out of 5.0 by room to improve Great pool
The pool area was very nice and almost didn't seem to fit with the rest of the hotel. Loved the star lights above the pool!
July 15, 2014
Rated 5.0 out of 5.0 by Jenbar friendly service
Some of the best service I've encountered at any hotel. Thank you
July 10, 2014
Rated 4.0 out of 5.0 by joe38 Holiday Inn Bloomington
Very comfortable -clean grounds and commons areas.
July 10, 2014