Rated 4.3 out of 5 by 146
Rated 5.0 out of 5.0 by Greek11 Customer Service 1
Holiday Inn has great service. We were at the airport and ready to get our rental car, but the wait was too great. We told the person at the desk at Holiday Inn and they took care of us with a shuttle bus. They made sure our stay was well taken care of as if we were the only ones in the hotel. I felt I was at home. They have great service.
October 10, 2013
Rated 5.0 out of 5.0 by Llachioma Just a life saver
On our recent trip to south Dakota, we got stranded in the Minneapolis airport. We had not planned a trip to this city and had no reservations. We called the holiday Inn and from the reservation agent, the shuttle driver, the front desk agent to the staff at Green mill, everyone was so friendly and helpful. They went out of their wayto help two frazzled travelers. The deep dish pizza was wonderful. The room was very comfortable. We were both sad that we had not brought our swimsuits since the pool was so inviting.
October 9, 2013
Rated 5.0 out of 5.0 by Annetters Super friendly staff
I can't express how pleased I was with the hotel front desk gal. She was smiley, helpful and wanted to make sure our short stay was adequate. Shuttle bus driver to airport very pleasant too even at 4am.
October 7, 2013
Rated 5.0 out of 5.0 MN Best Stay
I stayed there twice and got to say that place is super clean and the staff is really helpful and friendly. The restaurant has really good food especially their pizza and good drinks at a good price. Shuttle to mall is really good and on time.
October 5, 2013
Rated 5.0 out of 5.0 by TJord service was great and bed slept great
hats off to a wonderful trip thanks to the staff and employees at the Holiday Inn. They made my stay there very enjoyable and kept me relaxed. I will definitely stay there again, looking forward to my next trip there.
October 1, 2013
Rated 1.0 out of 5.0 by madgg Make sure you taxi numbers
We had 2 couples stay for a football game and there is suppose to be a courtesy shuttle to and from the airport and the mall of america. we call to be picked up and they told us to take a cab on Saturday night. Sunday we call for the shuttle from the airport it took them 2 hours to come and get us. Now the hotel the hall way smelled very bad. I have not stayed at a holiday inn for almost 1 year, now i know why this hotel is like most holiday inn not very good. I'm going to nashville in a couple of weeks I will probaby not stay at a holiday inn down there. Do not stay here.
September 26, 2013
Rated 4.0 out of 5.0 by jen1234 Very clean
Very nice hotel and very clean. The pool area is very nice.
September 24, 2013
Rated 5.0 out of 5.0 by Debbievb72 Great visit
This is the second year that I have stayed at this hotel for a volleyball torunament. My company has an office in Bloomongton and last year the staff was kind enough to work with me coming in a day early to work at the office on a Friday instead of having to take another day of vacation for the tournament. I have had nothing but wonderful experiences with the staff and hope that we continue to use your hotel as the host hotel for this tournament. Thank you!
September 23, 2013
Rated 5.0 out of 5.0 by pleasedvisitor1 Holiday Inn visit
Checked in late in day. Was able to get into room very quickly. Mattress was very nice.
September 19, 2013
Rated 5.0 out of 5.0 Friendly Staff, Excellent Service, Comfortable Rooms
Stayed at this location for more than two months between JUNE - SEP 2013. The rooms are well appointed, comfortable and beds are plush. The swimming pool and Gym are awesome. The management, staff, housekeeping and maintenence are excellent and go out of their way to help out in every way possible. I can honestly and truly say, it was, indeed, home away from home for me.
During the period of my extended stay, I had to deal with unexpected international travel and everyone at the holiday inn were an immense help to me to deal with sudden checkouts, ambiguous return dates and provide every kind of logistical help.
The hotel management also worked with me for long term stay and gave me an extremely good deal which made the stay financially viable.
The hotel is located within 10 minutes of the airport, mall and is easy to get in and out of.
I would most certainly come back to stay here if I were to visit Bloomington again.
September 14, 2013
Rated 5.0 out of 5.0 by Tahajc Comfy and clean
We chose to stay here for the free 24 hr shuttle service so my husband could get to the airport by 430am. The beds were very comfortable and very clean. The pool was a little small, but thankfully it wasn't too busy.
September 11, 2013
Rated 4.0 out of 5.0 by ltamsank We will visit again
Friendly staff. Comfortable beds. Very good food at Green Mill. For an older hotel the place was clean and in good repair.
September 10, 2013
Rated 3.0 out of 5.0 by Chicago75 not good area
It was average. The hotel unfortunately is in an industrial area.
September 8, 2013
Rated 3.0 out of 5.0 by Terri71 Rooms OK
The rooms were OK but humid - we had to turn the AC down so we could sleep. Elevator seemed unsteady.
Faint smell of past smoke. older building and rooms. staff was courteous.
September 4, 2013
Rated 4.0 out of 5.0 by Teresa6111 Staff is outstanding!
The staff at this hotel is outstanding at customer service. I travel for a living and stay at HI a lot. The staff at this hotel make the difference - they are the reason I keep coming back.
September 3, 2013
Rated 2.0 out of 5.0 by Devin17 Lacking Management
We stayed two nights,
The Good: pool area was nice water appeared clean, location
The Bad: rides to the mall were not good. 1 small van on weekends is a joke. Manger was unwilling to make a second trip when there was clearly enough people being turned away. His take on it "sorry no room come back in 2 hours" Where is the customer service??
More Bad: Stayed the first night, woke up had to drive to the mall because the small van was full then return at 6PM and our room was never cleaned. Had to use pool towels the next morning. I mentioned this at check out and again management FAILED! Offered 15% off our breakfast "if we were eating"
Just really poor service and lack of leadership by anyone that was called management!
Will not stay there again and never recommend it to anyone else.
August 28, 2013
Rated 3.0 out of 5.0 by Scouter76 Bed needed replacing.
Sway back bed. Gum imbedded in carpet. Bathroom had long black hairs in 2 locations on tub.
August 26, 2013
Rated 5.0 out of 5.0 by Maggie4 EXCELLENT SERVICE !!!!
This Holiday Inn has the best service we have ever had at any hotel period , and we travel a fair amount. The staff is absolutely wonderful and go out of their way to make your stay enjoyable. We stay here whenever we need to fly. The park and ride is great.
Just can't say enough good things !!!
August 24, 2013
Rated 5.0 out of 5.0 by Cr8tive Nice all-around hotel. Highly recommend!
Clean, quiet, and enjoyed the microwave and refrigerator so we could have snacks and lunches in our room. Friendly, helpful staff! And appreciated the hotel's central location too - close to grocery store, Mall of America, gas stations, etc. I'd definitely recommend this hotel to our friends.
August 22, 2013
Rated 4.0 out of 5.0 by myhotel Great Customer Service
Obviously I spend a lot of time at Holiday Inn’s, hence the reward points redeemed for this stay. Holiday Inn is my preferred hotel whenever I travel. I will start this review by saying that this has nothing to do with the staff. They were absolutely wonderful, accommodating my early arrival, and all other interactions with them were great. As mentioned, having stayed at many a Holiday Inn’s, I felt the accommodations were not quit up to their high standards. Specifically, some of the hallways were in pretty bad shape with crumbling drywall. Doorways had seen a lot of traffic and it showed. The rooms themselves were not too bad other than the bathrooms. Countertops had been replaced, but the tubs/ fixtures need an update. Particularly the tub was rather worn out. All in all, this hotel was still nicer than pretty much any other hotel chain you will stay, but with a trained eye, you can see some room for improvement over their other locations.
August 20, 2013
Rated 5.0 out of 5.0 by MHP62 Great Location for shopping at MOA
I asked for a quiet room and I was given it.
The staff was friendly and professional.
It is so convenient to have a restaurant on location.
August 20, 2013
Rated 5.0 out of 5.0 by Guelphmom Great stay at Holiday Inn in Bloomington!
The staff at the Holiday Inn in Bloomington were very friendly and helpful. The room was clean, comforatable, and even had a microwave and fridge. We went to the bar at the hotel, and the prices were very reasonable as well. And this is just a short drive to the Mal of America, so bonus. Would definitely stay here again. :)
August 14, 2013
Rated 5.0 out of 5.0 by Louisa75 Front desk and comfortable room
The front desk staff was knowledgeable, very helpful and accomodating. When I needed a late checkout they were willing to make that happen. I observed that they treated all customers with courtesy and willing to answer numerous questions.
Although I didn't spend a lot of time in the sleeping room I found it to be comfortable.
When I reported a problem with an exit door staff was quick to respond by contacting other staff.
If the opportunity came again I would choose this accomodation.
August 14, 2013
Rated 4.0 out of 5.0 by THarp7 Quite Room!
A very quiet and comfortable hotel. I enjoyed staying there very much.
August 14, 2013
Rated 4.0 out of 5.0 by Skeeta39 Great Service and Clean Room
My husband and I enjoyed our stay at the Holiday Inn. The staff was awesome as well and patient with us. Must put for my husband he loved the bed it was great to him thanks for the confort.
August 13, 2013
Rated 5.0 out of 5.0 by KingJay Treated like a king
I'm a platinum member and was given a free upgrade to a whirlpool suite upon arrival. I also had a very nice letter from the manager welcoming me to their hotel. The way I was treated made me fell like I was someone special and that meant a lot to me. I'll look forward to my next visit to Bloomington and will difinetely stay here again. The room was perfect and the hotel was quiet.
August 13, 2013
Rated 5.0 out of 5.0 by Gruvy All around, a great place to stay!
My wife and I stayed for two nights in August and had a fantastic experience. Front desk staff was friendly, efficient, helpful and knowledgeable. The room was very clean and comfortable, though the AC was rather noisey. We loved the Green Mill bar attached to the hotel and visited it each evening for a night cap. Staff was again friendly and efficient, the drinks generous, and the atmosphere totally welcoming. Location of the hotel appears rather "light industrial" but the drive to the Mall of America is easy (non-interstate) and it is great to be able to park at the east ramp of the Mall and catch the light rail to downtown for the day.
August 12, 2013
Rated 5.0 out of 5.0 by DLTP The Staff were the Star's
My stay was very good overall, but it was the staff that made it excellent. All the way from the initial phone conversations, the shuttle service, front desk assistance, housekeeping, through to check out, my interactions with every staff member was above average. l spoke to the coordinator of the event I was attending, and suggested she have it t this hotel again next year.
Thank You Holiday Inn Bloomington!
August 9, 2013
Rated 5.0 out of 5.0 by Dave52761 Conference Hotel
I stayed at this Holiday Inn for three nights for a conference. Good hotel and great value. The front desk staff was available as needed and attentive. Our Banquet meal was good. I had two meals in the attached restaurant and they were good. Nice draft beer selection, too.
My nice room overlooked the pool, which was great. However, if you go to bed early, you may not want this amenity, as the pool noise could be heard in the room. It did quiet down around 11:00.
I took the hotel shuttle back to the Airport and had a good time talking to the driver about my stay and the conference.
August 9, 2013
Rated 5.0 out of 5.0 by Deej17 Excellent get away!
We choose this hotel bc we are on a fixed income and being teachers we feel it is a nice thank you to be able to use the Teacher Getaway package weather we bring the kids or go just as a couple! The staff are always very friendly, rooms are clean, pool area is small but fits our needs and the food is always a plus! So thank you for providing a Teacher discount - it is nice to be rewarded in this way!
August 8, 2013