Rated 3.9 out of 5 by 276
Rated 3.0 out of 5.0 by Mom42 $10.00 for parking?
We stayed at the hotel in a king studio room. 2 adults and 2 children. My thought was a studio would provide us with more room than a regular room but this would be far from the truth. After using the fold out chouch there was hardly any room to get around. We had to move the couch table under the side table (which could be no longer used anyway as the unfolded couch almost touched the side table and chairs). The priority member did not get the newspaper delivered to the door. which is pretty much the only perk you get as a priority member. when I asked the front desk the lady told me that she was new and did not know. Well thank you for the follow up on this Lady. The breakfast was good but the juice maker had a sign out of juice. the pool was warm the first day and continued to get colder with everyday we stayed. peronaly we will not use this hotel again.
I am sure for business it will work fine.
August 30, 2013
Rated 3.0 out of 5.0 by MaxVISTA The wall viberates
I was sitting on the bed leaning against the headboard.
Every time next room door was closed the whole wall vibrated.
Sometimes, I didn't know what the person next door was doing,but it felt like someone was almost pounding other side of the wall.
August 27, 2013
Rated 1.0 out of 5.0 by JB08 worse bed
We cancelled our second night because the beds were so lumpy, we could not get a good night's sleep. Worst beds I've ever experienced in a HI.
I don't understand why many of the Holiday Inns insist on parking their vans under the canopy. Guests are then forced to deal with the weather when checking in and moving one's luggage. It was raining when we checked in and when we left the next morning. Both times, the shuttle van sits under the canopy with no one around. Why don't they park it to the side until it is time to pick up clients? Is the driver's comfort more important than your guests?
August 27, 2013
Rated 4.0 out of 5.0 by PJ73 Front Desk Staff and Service
Showed an IHG Rewards Membership card at this location and for my stay in Duluth, MN on Aug 19th, wanted the stays to posted to my account. Both staffs said the number was not valid. Was disappointed that they couldn't help me as I had tried using that account number at home when booking but reservation site on website didn't recognize my membership number. If anything they should have help me process getting a new account..now what do.
Also, originally I had booked my room in Minneapolis for Aug 20th, thought I had confirmed that date when I got a room at Minneapolis Airport on Aug 18th (had a reservation at Vadnais Heights on 18 Aug, cancelled that reservation and decided to stay at Minneapolis Airport) but when I returned on Aug 20th they informed me that I didn't have a reservation, they guided me to a Marriott down the street but coming in at 10pm at night I wasn't too happy about the change when I thought I made it clear I still intended to use that reservation.
By the way, did enjoy the shuttle service, driver was helpful and pleasant.
August 26, 2013
Rated 4.0 out of 5.0 by TN0823 Always great
We stay here every time we come to the cities. It's always wonderful! The breakfast host is so SWEET! Keep her!
August 23, 2013
Rated 1.0 out of 5.0 by Sugarbeet Rooms Left Unlocked and Dirty Dining Area
Reserved 3 rooms with Priority Club points -- a waste of points! One room was left unlocked and dirty towels left in the other two rooms, Housekeeping on their phones will working could have something to do with the lapses. Distracted cleaning.
Front desk not helpful when room left unlocked reported. They were asked to see if room was checked clean and ready for next guest or still under original reservation. Response was did not know how.
Breakfast room dirty and poor habits by serving crew such as touching dish rag carried at all times to face. old food trays, new food trays, and clean utensils.
August 21, 2013
Rated 5.0 out of 5.0 by MrBriz friendly
Thanks for the great deal. We all had a great time and a great time
August 18, 2013
Rated 5.0 out of 5.0 by Amandak027 Family friendly location!
My family and I went to this location out of convenience and were very pleased with our choice. It is within walking distance to the Mall of America, Ikea, and the Waterpark of America. We had such a great time visiting all locations via either walking or taking their friendly shuttle. We also were thankful of their breakfast selection, delicious coffee, and pool/hot tub. We will certainly return if we are to visit this area again.
August 17, 2013
Rated 5.0 out of 5.0 by nononame Travel with 90+-year-old parents
I spent one night with exhausted, elderly parents prior to catching a morning flight the next day. Staff was exceptional! Recognizing the difficulties of transporting elders with walkers, two employees (shuttle-driver Todd and maintenance-supervisor Joe) went above and beyond to guarantee safe transport for my parents. The accessible room was comfortable & maneuverable, and breakfast was nourishing for my diabetic dad. The only negative was the fire-door on their room was so heavy I could barely open it. Overall, we had restful stay, most welcome after spending a month emptying their home in preparation for a move to assisted living. Thank you, Holiday Inn Express for helping with these difficult transitions.
August 17, 2013
Rated 4.0 out of 5.0 by Traveler73859 Great stay
Good stay with friendly staff, hotel is slightly above average but nice
August 12, 2013
Rated 4.0 out of 5.0 Nice stay, decent price
Convenient as the shuttle picked me up at the airport and also offered rides to mall of america. At airport after getting your bags, you have to cross the street to some big garage like place, and then you call the HI let them know what terminal/airline you used. Keep the number handy as it isnt shown anywhere at the airport. They pickup in 2 different locations. Make sure to book your shuttle back to the airport when you checkin as the early morning shuttles from the hotel to the airport fillup fast. The 5:30 and 6 AM shuttles were both 100% full. I had a 7:15AM flight. Room is nice, although not fancy like a 5* hotel, but has everything you need, newer furniture was clean and comfortable with a fridge. Pretty quiet too. I'd stay here again.
August 12, 2013
Rated 3.0 out of 5.0 by brent31j bad internet
hotel was ok, overpriced, morning desk guy was rude.
August 12, 2013
Rated 5.0 out of 5.0 by mwwhite1 Very comfortable place with value
Staff was friendly and courtious. Many items were complimetary, which is not often the case anymore with hotels. Very relaxing stay with great movie channels options!
August 11, 2013
Rated 4.0 out of 5.0 by Kdp11 Friendly Staff and great location to the mall
The staff was very friendly and knew the area well. The rooms were clean and nice. The pool was good with pool toys and music. The mall is walking distance. The area of this hotel is also good to just walk around the neighborhoods too.
August 10, 2013
Rated 5.0 out of 5.0 by CapitalRep Great place to stay!
Very conveniently located, this hotel is also a great value; stay here if you want to be close to the MoA, airport, easy access to public transportation, and have restful quiet nights too.
August 7, 2013
Rated 5.0 out of 5.0 by Summer45 Great service and great location
This was the second time we stayed at this hotel. Its location is excellent. Free breakfast buffet was very convenient for family with young children. Overall, great value for the price!
August 2, 2013
Rated 1.0 out of 5.0 by JanC76 Never Again
I have stayed previously at this hotel, since it offers shuttle service to/from airport and is reasonable. It has always been just average or little above, but on my recent stay it became a nightmare. I arrived at the hotel @ approximately 5:30 pm and already exhausted from long days at work (made reservations on-line). I was given my keys, went to the room and either 1) the room had not been cleaned or 2) someone was still occupying the room. I went back to the front desk (of course dragging all my luggage) and was provided another key/room. Upon going to the second room (again dragging luggage) the key did not work - once again back to the front desk. Finally I was able to get into a room and thought great now I can relax since I had a 6 am flight the next morning! Approximately 11:30 pm or a little later I was "surprised" by strangers in my room! Obviously (once again) the front desk provided keys to an occupied room. Well that shot the rest of the night for any type of sleep and the shuttle ride at 4 am. was not so pleasant. I was promised "additional points" which 1) I haven't seen and 2) the amount was so inconsequential it certainly did not make up for the evenings occurrences. So no, I would not recommend this hotel unless you intend to make new friends in the middle of the night. This was very disturbing to a female traveling alone.
July 31, 2013
Rated 1.0 out of 5.0 rooms
air conditioning is horrible dirty rooms lobbies hot
July 28, 2013
Rated 2.0 out of 5.0 by DavefromTN not so good
room smelled like smoke
hotel dated and needs renovation
July 28, 2013
Rated 5.0 out of 5.0 by airbornerangerjason Very Nice
Very nice and comfortable, enjoyed my stay. I would recommend this hotel.
July 26, 2013
Rated 5.0 out of 5.0 by TravelerDave Great Staff
Very nice hotel. We stayed two nights after a train trip and visited
the Mall of America that the Holiday Inn Express has a shuttle to it.
My wife had never been there before.
Very helpful front desk person, Michelle, I believe, assisted me in getting my computer to work correctly. She even hooked me up with the 800 number service that solved the problem. It was a complicated fix.
Also, we switched rooms after the first night and I left my IPad in
Miss Cruz turned it in to the front desk and I retrieved it later in the day. Great staff!
July 25, 2013
Rated 3.0 out of 5.0 by Larry37 Service Fair, Maintenance terrible
I have used this facility many times. This time I needed to use the shuttle from the airport. I called (no phone number shown at the airport hotel display board) and was told 15 minutes. Driver arrived, we waited another 10 minutes for another couple, got halfway to the hotel and he was told to turn around and go back for another. Finally after 50 minutes wasted, we got back to the hotel and he let off the other first, since they had "parked their cars there" but were not staying there. As a guest I was the last one left at the door.
The flapper valve in the toilet was leaking and every 30 seconds it would refill the tank. I advised the front desk the next morning, and the morning after that, and the one after that, and the morning of my checkout. Was told they had NO inventory of spare parts for maintenance. This wasted thousands of gallons of water and was annoying for all 4 days. Terrible situation, and resource inconsiderate. Shame.
July 23, 2013
Rated 4.0 out of 5.0 by life22 Quiet Time
Very nice place to stay. It was quiet, comfortable and the staff was very good to us. It was a very stressful trip for us and we got plenty of rest in the quiet room. It is also located close to hospitals and everything. Plenty to do!
July 22, 2013
Rated 3.0 out of 5.0 by Vac2013ation Expensive and Hot
The price quoted when we checked it, was not what was on my bill. It went up 50% without my approval. I will give the staff credit, the corrected the bill without question.
The room itself was okay, but even with the AC on full blast, the room would not get cooled down.
July 22, 2013
Rated 1.0 out of 5.0 by kw67 Poor service
poor service- staff could care less- Done with this location
July 21, 2013
Rated 5.0 out of 5.0 by Diana938 Great mattress!
Wish I could take it home in the suitcase! The staff were extremely helpful in finding a place to eat and places to go.
July 21, 2013
Rated 5.0 out of 5.0 by Wildstar Very happy with everything.
Lets start with affordable.
We stayed for three days, and every day our room was made to look like the first with fresh sheets and towels.
We had a microwave and a refrigerator, and best of all, down at the service desk there was a store that sold TV dinners and other things so that you did not have to go out if you did not want to.
The beds were super comfortable.
They had a shuttle that ran every hr to the mall of america and to the airport. We did not even have to drive or pay for parking. It was very awesome..
My daughter loved the pool, me and my wife loved the whirlpool.
The pool was not the biggest, but we realized quickly that it was a god send, because it made it easy to keep an eye on our daughter.
The shower was great, super clean with nice water pressure and a never ending supply of hot water.
Breakfast was awesome... top notch!!! Excellent Everything... and lots of it.
All of the staff were very polite.
There were three elevators, so no waiting. That was nice.
The lobby has dark rich woodwork that screams beautiful. I Loved looking at all of the woodwork as dumb as that may sound.
We were on the fifth floor and enjoyed the views of the city.
The room has its own heat and air controls that were very easy to control.
Lets just say that we will be staying there again. I'm a big fan of Clean.. and everywhere I went in this place was very clean and that made me comfortable...
July 13, 2013
Rated 3.0 out of 5.0 by JP46 reservation representative attitude
My first three days stay was good, it was the fourth request for a reservation that sent me over the edge.
When making phone reservations, directly with this hotel, I was asked if I would be driving and parking my car. When I replied 'yes', I was told there was a $10 parking fee in addition to my room.
I have stayed at this hotel several times in the recent past and NEVER have been told that I would be charged $10 for parking my car. Infact, I had stayed Monday, July 1, 2013, Wednesday, July 3, 2013, July 4, 2013 without being charged a parking fee. On July 5, 2013, #due to an emergency required another night stay# I requested a room and was told I would be charged a $10 parking fee. I was stunned. I related my very recent staysand not being charged a $10 parking fee and the hotel reservation male stated that it wasn't he that was charging me. #he took this personally#
If you are employed by a business, you then take the responsibility of representing that business....in a professional manner...whether you agree with their policies or not. If you are not going to represent that business, wholeheartedly, find another position in which you CAN represent a company professionally.
July 11, 2013
Rated 4.0 out of 5.0 by NikkiN1963 Comfortable bed and friendly staff
The hotel was excellent except for the over an hour long wait for the hotel shuttle to come pick us up from the airport. We had flown from Scotland and so were very tired and it was a little upsetting. When the shuttle driver did arrive he told us he had just been told about our request for a ride and that the original request had been forgotten about. He was extremely friendly and apologetic as was the front desk supervisor. Except for some bottled water, no consideration was given. We had no such difficulties with the shuttle back to the airport but it was a good thing we pre-booked our time because the shuttle was full.
July 10, 2013
Rated 5.0 out of 5.0 by CJWIA Breakfast and Shuttle
Absolutely the best breakfast ever .... of any hotel I've ever stayed at including other Holiday Inn Express. If you're visiting the Twin Cities I would highly recommend this Holiday Inn Express. The shuttle service to the mall to shop as well as catch the light rail to the Twins game was great. Not having to worry about driving and parking made our stay so much more enjoyable. I did miss the fresh baked cookies on check in but the other amenities made up for it. Thanks for making our weekend so enjoyable.
July 5, 2013