Rated 3.6 out of 5 by 38
Rated 4.0 out of 5.0 by Katelyn83 Great service
The handle on our toilet broke during our stay. The staff was very attentive. They came to the room right away to see what was wrong. They went to the store and bought the required piece and it was fixed very promptly! The room was clean, breakfast was good, and there was free WIFI.
November 21, 2013
Rated 5.0 out of 5.0 by Marijo Good room was comfortable. Front desk very helpful. Room was clean with very comfortable bed
Good experience with the entire hotel. Room, breakfast, front desk as well as the 800 service.
November 19, 2013
Rated 3.0 out of 5.0 by gc66 Cleared out my room before I checked out
Very disappointed with the management and service at this location. I stayed there 6 nights on business. I finished up work early Saturday Morning and got 5 hours of sleep, then decided to drive home to Eastern Ohio for the weekend. I took all of my stuff with me in case I didn't make it back to town in time Monday morning. The only thing I left behind were 4 bottles of beer in the minifridge. I drove back late Sunday night, arrive at 11:30 pm for a early Monday 6am work day and was looking forward to having a couple of beers before I went to bed. I entered my room and noticed the room had been cleaned up including removing all of my beers from the fridge. I went down to speak to the night manager and she said there was nothing she could do, would have to have the day manager call me. The Day manager called me at the busiest part of my Monday morning work day and I couldn't talk to her. I asked her to call me at 8 am and she never did. I wont be back to Cincy soon, but stay at Holiday Inns and Expresses for business. I will be asking to select different chains of hotels for me in the future.
October 24, 2013
Rated 1.0 out of 5.0 by Mulcahy Elevators not working - carpet wet from cleaning!!
Not good - shocked at no elevator and having to haul heavy suitcases up to third floor....carpets we're cleaned and ours were wet. What has happened to the usually pretty good Holiday Inn??!
October 17, 2013
Rated 5.0 out of 5.0 by MAP70 Friendly staff, great room
We enjoyed our recent stay here. We received a friendly greeting as soon as we walked in the door. Our room was very comfortable and very clean. Thank you for a great stay.
October 16, 2013
Rated 3.0 out of 5.0 by FregTraveler Comfortable bed and great service.
This hotel has comfortable bed and great front desk service. TV lack sport and business channels. Overall, the hotel met my expectation.
October 4, 2013
Rated 5.0 out of 5.0 by BluPhrog Great Stay!
Courteous, efficient and friendly staff; good breakfast, hot and with choices, but not so great coffee; clean, comfortable room. Stayed on business for a couple of nights and was an excellent experience.
September 26, 2013
Rated 5.0 out of 5.0 by Fireman310 Cincinnati Trip (Surprise Birthday Party)
Very comfortable. Staff was very helpful with city directions and making sure we had everything we needed. Enjoyed the pool and breakfast area (we also used the room for a birthday party one evening). Cincinnati was the most central location for all the families from different states. And it worked out beautifully to stay in Blue Ash (further away from the several large events in downtown Cincinnati that weekend).
September 26, 2013