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Rated 4.0 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Fantastic staff! The title says it all! HI Express rooms speak for themselves, always great, but the difference between properties is the hotel staff. Let me tell you, these folks are the absolute best and will do whatever they can to make your stay pleasant and trouble free. I wish I had the names of the folks that assisted me the week I was there. I'd like to write a letter of thanks to their manager and name them all! Thanks again folks, you made the difference!!! July 28, 2014
Rated 1.0 out of 5.0 by Unclean, outdated Room with 2 queens and pull out couch. Furniture outdated. Costly for what you get. Not very clean July 22, 2014
Rated 5.0 out of 5.0 by The best customer service and best sleep We stayed in one of the suites (2 adults 4 teens). The customer service and the comfort of the bed and rooms was the best we have had in a long time at a hotel. When we checked in we were asked if we wanted extra towels and bedding so we didn't have to come back down to the desk to get them. That has never happened to me at any other hotel. The beds and pillows were very comfortable and we were able to get the room nice and cool and slept great. We slept so well we overslept which hardly ever happens to me in a hotel. I highly recommend this hotel and will definitely stay here again when we go to Cincinnati. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly staff We arrived later than planned and received a friendly welcome. Staff answered questions about the local area. Room was comfortable and quiet for the night. Breakfast was provided and was well stocked with all we wanted -- and plenty of coffee. July 14, 2014
Rated 3.0 out of 5.0 by July 4 stay Rooms were comfortable. Front desk were not helpful at all!!! Laundry facilities were extremely over priced. July 14, 2014
Rated 4.0 out of 5.0 by Overall very good...check-in not so much. Overall a very good hotel experience. The only negative was our check-in. We arrived and received a very cool reception from the check-in clerk. He was "going through the motions" of the check-in process. Borderline rude. Room was very nice, hotel property well-kept, very quiet. We did not hear a sound all night so it was a very restful stay. In contrast to our check-in, checking out was enjoyable...the girl who was at the desk was very pleasant and helpful with directions we requested. July 13, 2014
Rated 5.0 out of 5.0 by my stay Hi my names ann I never had any trouble staying there they always ask if I needed anything and I could always go down to the desk anytime day or night get my milk and oatmeal or banana or chocolate milk before bed they get it no problem love staying there July 2, 2014
Rated 5.0 out of 5.0 by Great Staff We were in town for a lacrosse tournament and the staff was very friendly and very accommodating. I would highly recommend this property. June 29, 2014
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