Rated 2.0 out of 5.0 Use a lot of caution if you Pre-Pay, Room just OK.
The room was clean and typical. The bathroom door handle didn't close properly. The pool was very small, but the kids liked it fine. It was too hot in the pool area to sit - we had to watch the kids from the doorway.
Use caution if you prepay! We were charged twice for one reservation and no one in the hotel, including the manager, would (or knew how to) refund our money. We had to call corporate to verify that we had made just one reservation and receive our money back. It took two full days to straighten everything out. The experience level of the staff seemed low (young workers). They were polite, but not helpful. For that reason, we would not want to stay here again. There are at least 10 beautiful hotels in this area that would appreciate our business.
April 15, 2013
Rated 5.0 out of 5.0 by CG48 Staff made the stay
We had a group of 14 people and the hotel was amazing. Very accommodating to all of our needs. They were fun, smiled and were very friendly.
The rooms were comfortable and for a smaller hotel kept up nicely.
I would definitely recommend this hotel and stay there again.
March 26, 2013
Rated 4.0 out of 5.0 by bogdanski Room cleanliness
When I arrived at 8:00 pm, the beds were not made and the trash baskets still have stuff in it from the previous night. The staff came up immediately and I helped him make a bed with sheets. He forgot to empty the trash bins after we made one of the beds so I did it myself, which is no big deal. I also only had 3 towels. Again, no big deal as it was only me but it is unusual for this location as I stayed here many time in the past 5 years.
March 19, 2013
Rated 4.0 out of 5.0 by Tennisfan2013 Really good
I just wrote an unfavorable review for a different Holiday Inn, so it's a pleasure to report on this one. Everything was terrific (except for the breakfasts, which are standard fare at Holiday Inns). This one was clean and quiet, and I got to sleep well both nights I stayed there.
March 18, 2013
Rated 5.0 out of 5.0 by Johntoo Nice quiet spot
Enjoyed the quiet comfort and cleanliness of the room. Decor and comfort of front lobby and service of the front desk was great. The breakfast bar was well supplied and attendant di a good job monitoring needs.
March 5, 2013
Rated 3.0 out of 5.0 by TNPEZ OK Stay
Staff I encounter was pleasant and well organized. A Sunday night stay with only a few guest. Room was acceptable. A few items to consider for future upgrade would be a light by the side chair and some extra plug maybe on the side tables. Also the bathroom had a couple of loose tiles behind the door which makes you question if any cleans behind the door. Just a thought.
February 23, 2013
Rated 4.0 out of 5.0 by knichols Standard Room - Business Travel
Hotel was clean and appeared recently updated. Breakfast choices were the standard average fair for this type of hotel. The girl attending to the breakfast items was very nice and did a good job keeping everything stocked. One of the beds was leaning slightly to one side... probably because it's the bed everyone sleeps in to watch tv. Decent cable choices and HBO. HD service on some channels was a nice touch. I personally never used the wirelesss internet service... but my wife used it all during the day, while I was on a jobsite, with few complaints.
January 23, 2013
Rated 3.0 out of 5.0 by Grub Experienced traveler, nothing wrong with this place
My job is about 75% travel so I stay in probably 20 different hotels per year. There's nothing wrong with this place. I've stayed there 4 times, in 4 differnt rooms. All of them have been fine and comfortable. Are they perfect? No, but you don't expect perfection with a HIE. You do expect a comfortable, no-hassle stay, which is what I've had each time I've been there.
The only cons I would give this palce is that they have a very small workout room with 1 treadmill. Would prefer to see 2 replacing the broken weight machine. Also, the workout room could use towels, there's never any in there. Apart from those minor quibbles, its perfectly adequate.
January 6, 2013
Rated 2.0 out of 5.0 by Tomgeorge Room and Facility Review HI cinci Blue Ash
Poor lighting around building.
Room / hallway smells.
certain items missing from breakfast stand.
Bed /matterss lumpy.
December 10, 2012
Rated 1.0 out of 5.0 by Chrisghadapoorvisit rude service
The person checking me in was absolutely the rudest person to me. Hair in the bathroom floor and the walls were all marked up.
November 21, 2012
Rated 5.0 out of 5.0 by dispatcher112 Good Service
The property was well maintained and the staff was always willing to assist me with whatever I needed
October 18, 2012
Rated 5.0 out of 5.0 by Gwen Great service
We had three rooms for two nights and were able to use the breakfast room to visit with family. Katherine was always helpful.
October 12, 2012
Rated 1.0 out of 5.0 by anthony76 very dirty shower and poor customer satisfaction
i travel often for business and i am a platinum ihg club member. i stayed in the executive room with jacuzzi and had two major issues the morning after the first night. first the jacuzzi would not drain despite trying to pull the drain plug. when exiting the jacuzzi i jumped in for a shower and the shower curtain had a very heavy urine scent with stains to boot. housekeeping should have caught this during their cleaning ! no excuses for that scent or stains ! i complained as soon as i was dressed and a small apology was given however i would have expected a voucher or some other concelleation for such a strong violation. needless to say i will not be staying at this property again!
October 8, 2012