Rated 4.5 out of 5 by 132
Rated 5.0 out of 5.0 by DanceFamily Great service
Very nice hotel close to shopping mall.
I enyoyed great service with a room upgrade and most of all by excellent service at the restaurant for breakfast by waitress Carolyn. I told her that I had to check out 5 a.m. the next day and she greatly provided me boxes with all I needed to have breakfast in my room. Thank you again for this great service!
June 21, 2014
Rated 5.0 out of 5.0 by smharley outdoor patio and bathrooms
We would have liked to see chairs and tables outdoors. We were with several family members. There was no where to sit so we ended up at a restaurant to have drinks and snacks.
Also why weren't there towel racks in the bathrooms? We had to ask for more towels, and got them right away. No where to hang them!!!
Everyone was very friendly and would stay there again.
June 19, 2014
Rated 5.0 out of 5.0 by Momof4babes staff
All the staff knew how to make me feel right at home--safe and comfortable. They all were very friendly and knew everything about the hotel. It was very nice.
June 18, 2014
Rated 5.0 out of 5.0 by JDsr Reservation mix-up, but excellent service!
Drove all night to Cincinnati for my son's baseball tournament. Had to go right to the ballpark, because he played at 9am. After the long drive and the long game, we finally made our way to the hotel. The room wasn't quite ready, but due to the great location we were able to go eat while we waited (multiple restaurants in walking distance, anything you want driving 5min or less). We returned and checked in, went up to our room and found out we were given the wrong room. Went to the front desk and it turns out the room description on the website was for a different room than what the special price reserved for us. I thought the price seemed low and called the reservation line and they looked it up and confirmed and I called the hotel directly and they had confirmed at the time as well. Now that we are here, they realize there's a problem! Too make a long story short(er) the manager saw the problem and understood our exhaustion and frustration and found two adjoining rooms that would give us the space we need. The price was even pretty close to the price I reserved for one room! EXCELLENT customer service! This hotel manager took a terrible situation and turned me into a customer every time I go to Cincinnati! Kudos!
June 16, 2014
Rated 5.0 out of 5.0 by wnew Great stay
Breakfast buffet was underwhelming, otherwise the hotel was great.
June 13, 2014
Rated 5.0 out of 5.0 by kcblondegrl Beautiful lobby, friendly service
When we received a follow-up call after check in to make sure everything was to our satisfaction, we knew we were in the right place. The hotel shares a parking lot with a shopping mall, several restaurants and fast food available, grocery store and strip mall across the street. Just a wonderful location and we found it to be the most competitively priced of hotels in the area. We are staying here again in July!
June 12, 2014
Rated 5.0 out of 5.0 by Lance and sons Great Staff
Great staff made my family feel right at home. All the details were taken care of and we were able to relax and enjoy a great vacation. We will return when in the area again, a big shout out to all the Staff, especially the GM for making this a memorable stay . They went above and beyond to make sure we felt like they appreciated our business.
June 11, 2014
Rated 5.0 out of 5.0 by diane1977 very happy with stay
beautiful facility and very clean. Staff are very friendly.
June 9, 2014
Rated 2.0 out of 5.0 by John945 Little things
Any hotel can give you a bed, but it's the little things that add up to a good vs poor experience. Inside of bathroom door was in horrendous condition, severely damaged with peeling paint/wall paper.
June 8, 2014
Rated 4.0 out of 5.0 by Lbernard3 Good Stay
Nice hotel. Great people working there. Very attentive. With a baseball tournament in town and 6 weddings in the hotel, we new it would be loud. We had only one instance of loud people in the hall, but security handled it.
June 6, 2014
Rated 5.0 out of 5.0 by Gma and Gpa Most Congenial Staff
Loved the friendliness and helpfulness of the staff. From the room maids to the front desk that were great!
June 5, 2014
Rated 5.0 out of 5.0 by Alleycat6532544 Nice room and attractive lobby and restaurant.
Had a great stay. Really nice hotel. Unfortunately the pet fee has been increased from $10 to $75 per night so I won't be staying here anymore when travelling with my dog.
June 4, 2014
Rated 5.0 out of 5.0 by Former Ohio Resident Great location nice hotel friendly staff
Upon arrival we were greeted by friendly staff, the lobby is pleasant, small but suitable indoor swimming pool, spacious 2 room suite. Having 2 bathrooms was a big help. Bed was comfortable. Plenty of shops, restaurants, and amenities within walking distance. Thank goodness the road construction was not a bother inside the hotel and only delayed us during rush hour. We would stay there again.
June 3, 2014
Rated 5.0 out of 5.0 by TinyToesGG Excellent 3 room, 2 King Bedrooms
This hotel was perfect for our needs. We selected Holiday Inn Hotel and Suites Cincinnati-Eastgate for their 3 room, 2 bedroom-king size beds and 2 bathroom suite. The living room area was perfect for family meeting up before going out. Our housekeeper, Joy, was great. The entire hotel staff were friendly and helpful. We happened to stay during a time when the hotel was hosting guest for a regional little league tournament (lots of kids) and also there were 3 weddings. Though the hotel was extremely busy, the staff remained calm and professional. With all those people staying at the hotel it did make getting on the internet difficult at times (everyone using at the same time). There was lots to see and do near the hotel and of course downtown Cincinnati was just a short 15 to 20 min drive. We will be staying here again when we are in the area.
June 2, 2014
Rated 4.0 out of 5.0 by Ohioguy8 Nice, well maintained property
The Holiday Inn Cincinnati Eastgate is a nice, well maintained property. I was there for a wedding, and the banquet staff and food were awesome. The rooms are up to date, and have free wi-fi. The cable television was in HD, which seems to be rare in Ohio hotels. That was really nice. The only down side to my stay was the hotel didn't offer a complementary breakfast. There is a restaurant on site, but I didn't dine there. Overall, this is a nice place to stay in the Eastgate area. I would definitely recommend to others. Thank you!
May 31, 2014
Rated 5.0 out of 5.0 by Jls300 Great place to stay
Would recommend this hotel. It had everything we need for our stay.
May 29, 2014
Rated 3.0 out of 5.0 by holt1989 Beautiful hotel
The hotel was beautiful however our room had a terrible body odor smell. We had to run the air conditioning to help reduce the smell.
May 28, 2014
Rated 5.0 out of 5.0 by Treasurer Overall Stay from 5/7/2014 to 5/11/2014
I would like to say that this hotel is the Best Holiday Inn that I have stayed at. The staff was excellent and we were all treated great. If we needed anything, there was question, and we received it quickly. Our whole stay was great.
May 22, 2014
Rated 5.0 out of 5.0 by tom4110 great room and friendly employees
very clean and well maintained building!!!! the employees were very friendly and helpful when asking a question!! workout room several machines not working properly
May 14, 2014
Rated 5.0 out of 5.0 by dcnew99 Great time
Had a convention to attend and found this location to be excellent with minor flaws. The staff was very friendly and helpful. The hotel was clean and rooms were excellent. The pool area was great and all in all everything was good. The only drawback was since the hotel was full parking was lacking and the bed was too hard for my liking. The pillows were excellent and did enjoy the stay. The lower floors seemed a bit noisy so ask for a room higher up. Felt very welcomed.
May 14, 2014
Rated 5.0 out of 5.0 by mgerschu Great overnight stay
The room was clean and ready for us. It had a refrigerator and microwave in the room. the pool and hot tub were nice for the kids.
May 14, 2014
Rated 5.0 out of 5.0 by ExperiencedTraveler101 Top Quality!
Had a terrific stay there! Every one of the staff with whom I had contact was very responsive and efficient. The room was in excellent shape. The hotel upgraded me (without my asking!) since I am a Platinum Level rewards club member. Was wishing my stay would have been longer! So impressed with this hotel and staff!
April 29, 2014
Rated 5.0 out of 5.0 by 91mustangsally lots of space....
great room for a wknd getaway,,got to go to jungle jims also which is near by..
April 23, 2014
Rated 5.0 out of 5.0 by Nicknameunknown Very good
Karen in housekeeping went out of her way to be nice to me. I appreciate that.
April 16, 2014
Rated 5.0 out of 5.0 by AMY61280 Great staff and nice room
My stay was pretty pleasant! The staff was friendly and answered questions. The only downfall is that the elevator is far away from the lobby entrance.
April 15, 2014
Rated 5.0 out of 5.0 by Batavia Jeff Great staff and service
Everyone that works at this hotel are very nice and inviting. They assit with laundry, mailing, future reservations....all with a smile. I spent about 200 nights at this hotel last year on business and the people at this hotel have made it very enjoyable given the length of time I am away from home. I cannot thank them enough!!!
April 8, 2014
Rated 5.0 out of 5.0 by KTut Business Trip
My company always uses the Holiday Inn Eastgate for business trips. The atmosphere of this hotel is very comfortable. I enjoy my stays at this hotel.
April 8, 2014
Rated 3.0 out of 5.0 by OkraProf Convenient but dated
The property is conveniently located (though the current construction is tough). The interior spaces could use updating. Excellent service in the restaurant.
April 7, 2014
Rated 5.0 out of 5.0 by Dbdphillips Pleasant staff and good service!
Everyone at the hotel was great! My kids and me enjoyed our stay. We loved the one bedroom jacuzzi suite. I want to thank Nicole for our clean room and Carolyn at McKenna's restaurant for great service.
April 4, 2014
Rated 5.0 out of 5.0 by D Guy Great place
Quiet, Clean, Security in parking lot makes you fell safe.
April 4, 2014