Rated 4.5 out of 5 by 97
Rated 2.0 out of 5.0 by Cheriem1962 Uncomfortable
The air conditioning was working right, the noise level was horrible from other guest in the room above ours and the front desk clerk failed to follow through.
July 31, 2014
Rated 3.0 out of 5.0 by VisitorFromCleveland Paid too much for *meh* experience
Paid too much for *meh* experience.
Clogged tub, bathroom door didn't close, AC didn't work properly. Would have helped if front desk agent at least pretended to care.
July 30, 2014
Rated 5.0 out of 5.0 by cy29615 Weekend stay
Thank you my stay at your Hotel was a pleasant experience and i would stay here again. Thanks to your General Mgr Tracy she was awesome.
July 23, 2014
Rated 5.0 out of 5.0 by rguhhutch Great Experience
Each year we take our grandchildren to the local amusement park in this area. We always stay at Holiday Inn, Mason due to its service. Not once, when we check in with 3 small children, have we ever felt unwelcome. The staff is great and friendly with our entire family, including our little ones. The pool is a big plus and is always clean. Breakfast with 3 small children can be stressful; however, the variety of foods serviced on the breakfast bar suits all. My husband and I have stayed at a lot of Holiday Inns across the country and I have to say that this is one of the best. I want to congratulate the staff for their excellent work ethics and for making our stay feel like home. JOB WELL DONE!!
July 21, 2014
Rated 5.0 out of 5.0 by Becky F. Nice Hotel
My son and I stayed at your hotel during a visit to Kings Island. While I was a little surprised that our room was not clean upon our arrival (after 4pm), it was not a long wait. Facility is well-maintained and I found the staff to be extremely friendly. Would definitely recommend property to anyone looking to stay in the area.
July 18, 2014
Rated 5.0 out of 5.0 by nailah19 A very good overnight stay
I only stayed one night due to a change in my schedule however I really appreciated the refreshingly pleasant service of the front desk personel. The room was clean and the bed was very comfortable. The next time I am in the area, I will stay here.
July 18, 2014
Rated 5.0 out of 5.0 by T10W Great Place to Recharge after Exhausting but FUN Kings Island Trip
The hotel rooms were clean and fresh. The staff was very friendly and accommodating, beds were very comfortable. And the check in and check out time was very smooth and no problems arose from anything. God Bless and Peace be with you. :)
July 16, 2014
Rated 5.0 out of 5.0 by KingsIslanderVistor Great Place to Stay
We have stayed at this location several times over the last three years. Very close to Kings Island. Our stay was a little disappointing as my sons 3DS went missing from the room. The is the first mishap we have encountered in 3 years. I hope your staff is able to recover it.
July 16, 2014
Rated 5.0 out of 5.0 by jbjr2014 Nice Hotel
Good location, clean rooms, friendly staff. Wuold definitely stay here again.
July 14, 2014
Rated 4.0 out of 5.0 by sports family Good choice close to kings island
The room was comfortable. The beds were comfortable, as were the pillows. Nice to have the frig & microwave. Breakfast had lots of choices.
July 10, 2014
Rated 2.0 out of 5.0 by DanceMomMI Needed a place for a few hours sleep before traveling
Needed a last minute room as our event ran late and I didn't want to begin a 5 hour drive home at midnight. Late check in, slept and left early the next morning. Bed was adequate and that is what we were looking for. Hotel overall was fine, but a little more attention to detail would have been nice.
July 10, 2014
Rated 5.0 out of 5.0 by spazzy315 Great Service
Room was very clean, staff very helpful and breakfast was better than expected.
July 9, 2014
Rated 5.0 out of 5.0 by Linds12 Great customer service and clean rooms.
I really enjoyed my stay at this Holiday Inn Express, staff members were very friendly. The overall condition of the guest room was great, very clean and neat and modern decor. I enjoyed seeing the general manager in the breakfast area the next morning greeting guests and asking how there stay was. I would highly recommend this hotel to others, they did not disappoint.
July 9, 2014
Rated 5.0 out of 5.0 by Bado A restful night.
Stayed at this Hotel after a long day at the amusement park. The room was very good, the bed was very comfortable and there was no noise to be heard.
I had a very relaxing stay.
July 8, 2014
Rated 5.0 out of 5.0 by kevin1387 great night sleep
great valve overall. Ice cream shop right outside the hotel. breakfast was marginal. bed was comfortable with a lot of pillows. shower was nice with adjustable shower head. definitely would stay hear again if in area. Kings Island amusement park is only 1 exit away. Go out for breakfast, do not eat here unless cereal and fruit is what you want.
July 3, 2014
Rated 3.0 out of 5.0 by DeniseK Uncomfortable beds and need for thorough cleaning
It would be better for the cleaning people to clean by dusting and vacuuming the room thoroughly. The bed was springy and noisy. The staff was very helpful and courteous. I didn't complain until the next morning about the bed as I was tired from Kings Island that day. I was given a $25 credit which was nice but my expectations for Holiday Inn Express was that it would be clean and comfortable as most Holiday Inn Express' have been in the past. Great cinnamon rolls!!!
July 2, 2014
Rated 5.0 out of 5.0 by Maddie513 Quiet hallways and comfy beds.
The location was great. Close to Kings Island and Graeters Ice cream within steps of the hotel. Many restaurants within walking distance.
June 30, 2014
Rated 5.0 out of 5.0 by kelley7 Our favorite hotel stay yet!
Wonderful breakfast with a large area to accommodate all guests. Clean, bright rooms. Friendly staff that always greeted us upon arrival back into the hotel and as we exited each day. Management was responsive and checked on guests and staff (shows the place is well run). Loved it here and we will be staying at more HI Express's in the future!
June 29, 2014
Rated 5.0 out of 5.0 by lnikodem Great place to stay - I'll be backkkk
Well, 1st - the customer service was amazing and 110%!!! I had trouble with my tablet and the wifi at 11pm and went downstairs - please find out who was working the night of June 19, 2014 - she was kind and spent at least 10 minutes with me and still took great care of other guests that came up, all with a smile!!!! the Breakfast was out of this awesome! Ok now the room! Clean - the pillows were amazing and the bed was soft and comfortable - the pool was clean and fun and warm!! ohhhh my goodness - we had visited Kings Island that Thursday and the hotel trip was the cherry on the sundae! Thank you so much!!!
June 24, 2014
Rated 5.0 out of 5.0 by CMTRJT Great stay
Loved the hotel, staff and pool. Close to Kings Island and other attractions.
June 23, 2014
Rated 5.0 out of 5.0 by NanaM425 Pleasant Experience
We only stayed one night however it was quiet and restful. Breakfast was amazing.
June 19, 2014
Rated 5.0 out of 5.0 by Judie61 Great hotel !!
I really loved this hotel. It was the first time that we stayed there. My only criticism would be that the pool was very small. The provided breakfast was excellent , much better than any other hotel we had been at!!! The rooms were beautiful with very comfortable beds.
June 18, 2014
Rated 5.0 out of 5.0 by DanaDawn Great service
Accomodated with specific room request.
Location is excellent.
Had several questions for Jayme and she took her time and answered with knowledge, kindness, and patience. Very friendly and an asset to your hotel.
June 16, 2014
Rated 5.0 out of 5.0 by Bevplus5 Great stay
Everything was wonderful. The pool was a perfect temperature. Room was extremely clean. The only comment I would make is regarding breakfast. Eggs were pre-made Western omelettes. We had small children and they wouldn't touch them. I would suggest scrambled eggs. Thanks!
June 10, 2014
Rated 5.0 out of 5.0 by Traveler323 May 2014 Stay
Friendly, efficient staff members; enjoyed well equipped fitness center, - excellent overall experience. Will definitely stay here on my next trip
June 1, 2014
Rated 4.0 out of 5.0 by Sand1951 Kings Island 2014
This place was just fine. Easy to find and many nice restaurants in the immediate area. Friendly staff and clean rooms.
June 1, 2014
Rated 4.0 out of 5.0 by Mannofwar03 Overall stay was good except for one issue
Stay was overall good. The manager on the other hand needs a new attitude. They were unfriendly and very rude. I thought they may have been having a bad day but it showed for the 3 days We were there. Every time we entered or exited the hotel if the manager was there, she never looked up to smile or greet us. Unlike the younger staff, they were very friendly and made us feel welcomed. On checkout day I called at 9:30 a.m. and asked for a late checkout until 1:00 due to a late night. The lady that answered was very pleasant and said no problem. As I was sleeping, I get a call at 11:16. A rude voice was in the other end asking me when was I planning on checking out. As I was trying to say that I had called and requesting a late checkout, I was cut off speaking before I could finish. Upon checking out, I asked the young lady at the desk who was the manager, as usual pretending like they were doing something, was standing there also. The young lady pointed and that's when the manager decided to look up and say I am the manager. As soon as they I heard their voice, I knew it was them on the phone. Also while there I called the front desk just to see if HIE possibly had discount tickets for Kings Island. Well got the manager and once again very rude and unhelpful. Management needs to improve tremendously on their customer service skills. The other staff was excellent.
May 31, 2014
Rated 4.0 out of 5.0 by gbrewster58 Great hotel location and area
We stayed in one of the larger rooms with a king bed and a separate sitting area with its own TV. The hotel is located in a very convenient
area with a lot of good places to eat. There is even one of the best
ice cream places I have been to. It is called Graeters ice cream and is a can not miss place. It is located in the parking lot of the Holiday inn express. This is a newer HIE with all the usual amenities. It has an indoor pool. Many times cookies, lemonade and a combination of half tea and half lemonade was available. They also had fruit available each morning for breakfast. I would recommend this HIG location
May 20, 2014
Rated 5.0 out of 5.0 by ou95grad Fantastic Experience!
From the moment I walked into this Holiday Inn Express, I was put at ease with the very friendly staff. This hotel is also very clean. The lobby is extremely nice, and the complementary coffee there is just a really nice bonus. The breakfast choices were outstanding, couldn't think of anything else you could want (I highly recommend the hotcake maker!). Often, on trips, the hotel becomes more of a hassle than a help. I have to say that my stay at this hotel made my trip my trip much more relaxing and enjoyable. It really made it not feel like a trip at all, I felt really at home! Thanks for such a nice, clean hotel, and for such a positive experience! My best hotel experience ever. Highly recommended!
May 18, 2014
Rated 5.0 out of 5.0 by auced6371 Nice hotel in that area
This was a very nice hotel to stay at on my last business trip to the area, it was very clean, a lot of value for the money. I was quite pleased with my stay. I would keep this one a favorite for the next time I am going to indy.
April 19, 2014