Rated 4.0 out of 5 by 71
Rated 4.0 out of 5.0 by KEDW Breakfast
The lady in the breakfast room the morning we were checking out was efficient but not very friendly. Never saw her smile or say "Boo!" to anyone. And I've had better eggs and sausage at other Holiday Inn Expresses.
July 21, 2014
Rated 5.0 out of 5.0 by Ray In Maryland Visit to Cincinnati
My sister and I are on a venture to see a baseball game in all the MLB stadiums in the next couple years. This provided a convenient location with a relaxing drive into the City. The clerk at the front desk provided us with a good map for our short trip that included good places to eat near the ballpark. What I like about Holiday Inn Express when traveling is they provide a clean room with no surprise. I've been in 5 of their units and have found the staff to be extremely friendly in all. Good job guys, keep up the good work.
July 15, 2014
Rated 4.0 out of 5.0 by chrth Clean and convenient
Close to the interstate highways and clean, comfortable room made my stay enjoyable. Breakfast buffet was the best that I'd ever had!
July 13, 2014
Rated 4.0 out of 5.0 by walterp Front Desk service
Tia, the front desk person on our stay was excellent. She is a great customer service representative for your hotel. Very accommodating and mindful of one's needs.
SHE IS A KEEPER
July 10, 2014
Rated 2.0 out of 5.0 by Amy87 Disappointing stay
I came with a group who had a block of rooms reserved. The rate was not what you would expect for a group. I know others who booked their rooms separately and received much better rates (up to $30 less per night). When I initially booked my stay there was one person who reserved the block of rooms and I needed to call to change the reservation into my name and provide my card information to book the room. There was a lot of confusion with the folks who booked the room as to what was happening there and several of us in our group had trouble with this.
When I arrived the check in was fine and the woman at the front desk was wonderful. The next day however my room key wasn't working and there was nobody at the desk to help me out. I waited about 10 minutes and just left without the items I needed to grab from my room to take with me. I have never seen a hotel operate with one person at the desk at 8:00 PM. I can't recall a single time there was more than one person at the desk and there was nobody there when that person took a break.
My room was fine but really just "okay". More than one person in my group had mildew issues in their rooms but mine was fine. There was also some sort of sand or debris at the bottom of the pool and the pool was disappointingly small.
The hotel staff was very accommodating about helping those guests and also about giving a better rate to a family member of mine whose reservation had been lost. They were also kind to provide refrigerators and microwaves to those in our group who had requested them and were nice to allow us use of the breakfast room for our group to meet up in the evening.
Once I checked out and went home I found out there was a charge of over $1700 pending with my credit card for a 3 day stay. The hotel had "authorized" my card three times as well as charged me for the room. This is still pending on my card 3 days after checkout. When I called to ask about it I was told to expect a call from a manager the next day. I did not receive this call so when I called to discuss it I was told to call my bank. and have the bank call them if needed. My bank told me I needed to have the hotel call them. The manager told me they don't do this but he said he would try and he would call me back to let me know what happened. I did not hear back from him.
All in all I slept well and the hotel would have been considered "mediocre and not worth the rate charged", but with the issues with reserving the room and trying to get these charges off my card, the overall experience with this hotel was very frustrating.
July 8, 2014
Rated 5.0 out of 5.0 by danmcl Nice but pricey
Hotel is clean and comfortable but price should be lower.
July 7, 2014
Rated 3.0 out of 5.0 by lynntrixie Good Service, but that's all
The room was not comfortable due to a hard mattress and a hard to adjust room temperature. Breakfast was average. I have paid less elsewhere and gotten a much nicer room and pool.
July 6, 2014
Rated 1.0 out of 5.0 by badhotel33 stale carpet, dirty room
very bad experience for a night, all rooms and hotel is dirty.
July 3, 2014
Rated 3.0 out of 5.0 by Select_21 Average
Average stay. 6/28/14 washer in hotel did not work. inconvenient for travel softball team.
July 2, 2014
Rated 2.0 out of 5.0 by lbab03 Unsatisfactory Experience
I felt the charge per night was extremely high and there was no guest assistance at check-in, my towels were taken and not replaced until I asked, and there was a loud incident at 4AM just outside my room. This was not a peaceful experience.
July 2, 2014
Rated 5.0 out of 5.0 by wrnchr clean ,comfortable ,friendly
great place to stay ,very clean ,comfortable , great breakfast
June 24, 2014
Rated 5.0 out of 5.0 by SNJ! Always a pleasant stay
The staff have always gone out of their way to be helpful in any way possible within their power. We normally stay there every six months or so and have for about the past ten years. This visit gave us no reason to reconsider our choice.
June 17, 2014
Rated 1.0 out of 5.0 terrible customer service
they gave me a smoking room when i booked a non smoking room it was terrible. The front desk people were mean and nasty toward my concerns to busy playing games on phones
June 11, 2014
Rated 4.0 out of 5.0 by Beach Accountant Lighting
My only complaint is that the lights in the room shut off automatically. There was probably a way to avoid this but it was not obvious.This was a saftey problem for my elderly parents. The light could have also been brighter.
Outherwise the room, breakfast buffet and staff were excellent.
June 9, 2014
Rated 3.0 out of 5.0 by David P Unimpressed
I prefer to stay at IHG hotels but was disappointed that the room rate was way more than it should be for an OLD (but Clean) room. It needs to be dramatically updated for the price.
Other value hotels that are updated with more comfortable beds, linens, towels etc than this Holiday Inn location, have lower room rates by at least $20 and are a great Value, they should charge Holiday Inn room rates it would actually match what you pay for.
May 30, 2014
Rated 5.0 out of 5.0 by Westerville1 Overall stay
Great week stay! The only thing that I would not give an excellent rating was the friendliness of all the staff. Some were friendly but most were not. Room was very clean and the stay was quiet. Check in and out was very smooth and everything in the room worked except the bath fan.
April 8, 2014
Rated 5.0 out of 5.0 by Chitown87 Great stay
We've stayed at this location in Milford many times and we've always had a comfortable stay. Staff is always friendly and the rooms always spotless. Only once did we have a problem involving our vehicle being vandalized in the parking lot but the management notified the police and called our room before we discovered it. Would be nice to add security cameras to the parking lot as a deterrent or to catch the scumbags. Hotel itself is a great place to stay though.
April 7, 2014
Rated 4.0 out of 5.0 by PhatBoyRy Good Hotel and Rewards Members Recognized
Stayed here for business and had a good stay. I had a room upgrade from my rewards membership thanks to the friendly staff. I would stay here again.
April 6, 2014
Rated 5.0 out of 5.0 by dj67 Enjoyable night
Wife and I spent a romantic evening. Lounging in the Jacuzzi tub and blissful night on an extremely comfortable bed.
March 27, 2014
Rated 5.0 out of 5.0 by PTD2013 I like this place
This was my first stay at this property and I liked it enough to book it again later the same week I was there. the staff was really good to me, unfortunately I only remember Greg's name and he was terrific. It's a bit goofy getting to it at the back of the area it resides, but it is pretty quiet. I marked it as one of my favorites and will go back there in a couple of weeks for at least two nights.
March 14, 2014
Rated 4.0 out of 5.0 by ArmySoldier spacious room
PROS: enjoyed the spaciousness the room offered. Enjoyed the quietness of the room even though it was right next to the pool area.
Staff was friendly and the location was good and short trip to the mall.
CONS: Decor is a little outdated and carpet where it came up the wall was coming separated from walls. Carpet turned white socks brown/black as my wife pointed out to me.
OVERALL: Good stay and will stay at this hotel again next time I'm in the area.
February 26, 2014
Rated 5.0 out of 5.0 by jmac4789 Holiday Inn Express Visit
My stay at this hotel was fantastic. The hotel has everything you need for a great price!
February 13, 2014
Rated 5.0 out of 5.0 by Dreed10 Very close to my desination and the price was good.
The staff was very accommodating and the room and bathroom were very clean. I would recommend this motel to anyone traveling in this area.
December 8, 2013
Rated 2.0 out of 5.0 by RobbW Not up to HIE standards
I have stayed at this HIE for several years and think I'm now done! I've watched this HIE go down in standards for the last 3 years. At first glance it is a very nice place with nice clerks. Elevator is extremely slow. I timed it just for fun and people using the stairs got downstairs faster. That is not such a big deal, was just funny. The room was clean only on the surface. There was dust build up on lamps, tables, coffee maker, ice bucket, and in corners of floors. Bath room was the same, clean only on the surface. Pillows were very uncomfortable and using the towels was like using sandpaper. The towels were old and had stains on them. Mattress was ok and comfortable but bedding was old and I stayed for 6 nights and it was never changed!.
If you stay at HIE because of it's great breakfast, don't stay here. You won't get the same items you have come to expect and like from every other HIE. Not one morning did they have the full breakfast that every other HIE has. One morning the only hot items were eggs and cinnamon rolls. Another morning just biscuits and grave and cinnamon rolls. The only constant was the cinnamon rolls. It has become obvious the owners of this one are cheap and doing everything to save money at the expense of customers and IHG standards. There are other properties within 5-10 minutes, I suggest staying at one of those!
December 7, 2013
Rated 3.0 out of 5.0 by Sags Can do better
I stayed for nearly 5 days and I faced below problems
1. Shower wasn't working need to call for service
2.mini fridge conked off thrice. They moved the fridge to different outlet which occupied other space
3. Micro wave Owen also conked off.. Gave a spare one immediately, but ended up having 2 of them... Which again occupied more space
4. Snacks Vending machine was almost empty..
December 7, 2013
Rated 4.0 out of 5.0 by moparmanttc Clean Hotel With Small Problems.
Nice Hotel with a lot do in the surrounding area. The room was clean but, the pillows are small and kind of flat. The internet did not perform well but, I did have a room at the end of the Hotel that may have been a problem. The elevator needs a little work, seems a little outdated. The lid on my ice bucket was a little dirty inside. The breakfast was good, and the auto pancake machine will thrill the kids. This is a decent place too stay just needs small details looked at I have stayed at way worse and paid a lot more.
December 2, 2013
Rated 5.0 out of 5.0 by Anything Great Holiday Inn Express
I'm a Platinum member of IHG so I stay at many Holiday Inns, InterContinentals and Crowne Plazas.
I have to say that this property is very well maintained and the service is excellent! The staff is very friendly and helpful.
December 2, 2013
Rated 5.0 out of 5.0 by CincinnatiRedsFan GOOD LOCATION AND RELAXING PLACE TO STAY
This is a very nice motel to stay at. It has very clean rooms and is located in a nice part of Cincinnati, to be able to shop and attend local sporting events. Has a small pool and exercise room. Excellent breakfast and staff members are very helpful. We have stayed here many times!
November 19, 2013
Rated 5.0 out of 5.0 by FOXY69 Great and Comfortable
"GREAT" front desk service!! Went to room to check it out and it was so "CLEAN" for being a smoker room. The bed so "Soft"Our stay was nice and comfortable.I would stay here AGAIN. THANKS
November 8, 2013
Rated 4.0 out of 5.0 by RickiandLucy good consistant place but needs some TLC
We have stayed at this unit more or less regularly over the past few years. Probably about 4 to 6 times annually. It is our default unit. The rooms are cleaner than most and mostly in good repair with no heavy wear and tear evident.
The only issues we have are personal ones. We are finding the new air conditioning units excessively noisy, When on "fan" it is quite tolerable but when the compressor turns on it is more noisy. Also, the air is one temperature and blows directly across the bed creating breezy frigid place to try and sleep. It would help if there was some way to direct the air up and away from the bed.
Recently HEx, like most of its competitors started using some sort of douvey cover. a down comforter sandwiched between two sheets. For us, this ends up being way to heavy in weight and overly warm. we strip it off and use the thinner blanket for comfort. Unfortunately the VAC makes us cover our heads.
Kudos to the number of power outlets. I use a CPAP and we both have cell phones and I-pads to charge.
November 6, 2013