Rated 4.5 out of 5 by 226
Rated 5.0 out of 5.0 by Antique Buffs Always an outstanding experience!
Everyone at this location goes out of their way to provide superior customer service. Above and beyond is their standard and it is greatly appreciated. Dick and Claudia
February 24, 2015
Rated 5.0 out of 5.0 by Paula2230 Great hotel
We were in Bluffton for the closing of our new home and stayed at this Holiday Inn Express. It was very convenient and met all of our expectations. Staff was very welcoming and attentive. King room was very comfortable, spacious, and well-appointed. We would stay here again and recommend it to others.
February 19, 2015
Rated 1.0 out of 5.0 by SL77 outdated facility
Outdated hotel and very poor water pressure. Then, no hot water. When staff was notified, they didn't seem overly concerned or even apologetic. Perhaps they are aware that it is always that bad.
February 18, 2015
Rated 5.0 out of 5.0 by RahnTi Here for business
We stayed here for 2 nights while in town on business. We were greeted with a smile and Jenny was amazing in helping us get everything we needed including where to eat late at night. Room was clean and quiet and the bed was comfortable.
February 17, 2015
Rated 5.0 out of 5.0 by 77kc Was not My first choice, But should have been!
I had reservations somewhere else, stuff happens and was referred to Holiday Inn Express. After having a little difficulty understanding the reservationist at the 800 number for Holiday Inn, I was not sure if I wanted to stay there but after arriving I'm sure glad I did. One of the first things I notice when entering the hotel was an ATM. (2 thumbs up for that) The young lady at the front desk was very pleasant and nice and it kept getting better from there. Although I was put in the handicap suite, it was the last room available for the evening and other than some low fixtures it was a very nice room. As soon as I walk in the room you could tell that the temperature was set at a very comfortable setting. Very well decorate with modern furniture. And best of all no noises for the top floor, the below or either side. Making this my first choice from now on!
February 16, 2015
Rated 4.0 out of 5.0 by Pav34105 Great Front Desk
The front desk employees are extremely nice and concerned about any problem or concerns you may have at the hotel.
February 13, 2015
Rated 5.0 out of 5.0 by caddy61 Great Service
Have stayed at this hotel many times, Everyone is always so nice and helpful... Super friendly. We always enjoy our stay would highly recommend.
February 12, 2015
Rated 5.0 out of 5.0 by westbank4 AWESOME STAFF
Outstanding stay! I would like to say that this Staff is a cut above everyone else. From the minute we checked in to the day we left, the staff was more than willing to accommodate our every needs. I'm currently in the military and was transferring out from San Diego CA. Like most trips things go wrong and unfortunately they did for my family. We ended up staying for 3 weeks in this hotel, due to the fact that our house hold goods were not making it on time as promised. Upon checking in, Ed who is the assistant manager made this trip that was going bad a lot better for my family with his kind heart and generous personality. He made sure the room we were going to stay in would be more than accommodating, due to our projected long stay. We didn’t have a reservation and he allowed us to check into the room early that morning, WOW. The room was great and quiet. I know a lot about customer service and Ed was the epitome of this. Every day he worked, it seemed that it was his goal to make sure my family was taken care of. I can't thank him enough for everything he did for my family, his gratitude, loyalty, and dedication to his job should not go unnoticed.... HIGHY recommend this hotel to anyone passing through. Ed and his staff should be commended for their job performance!
February 6, 2015