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Rated 4.6 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Fantastic pet-friendly accomodations VERY pleased with this Holiday Inn Express. My (large) dog and I were both greeted warmly and with treats by the staff. My room was large and extremely clean (I inspected), and on the 1st floor to better accommodate my dog and me. The staff was helpful but not annoying. The housekeeper only called once to check on me and I appreciated it. I was extremely pleased with this hotel. August 9, 2013
Rated 5.0 out of 5.0 by Great value for the money Clean and nice and a great value Spacious room Good breakfast Pet friendly August 8, 2013
Rated 5.0 out of 5.0 by Just Like Home in Bluffton SC The past 6 years I have been staying at the Holiday Inn Express in Bluffton, SC. Every year is better than the last. A great Welcome Group as soon as I walked in the lobby. From the front Desk to the maintenance person. Always saying Hello. I was impressed when within the first hour the front desk called to see if we needed anything. That is customer service at its best. Also a great deal is for the pet owners who travel with them. This hotel is the best. August 4, 2013
Rated 5.0 out of 5.0 by Great location Prompt check in and check out. Clean and comfortable room and bathroom. Breakfast on Saturday and Sunday very crowded, but staff made good effort to keep up with supply of food. Great location for both Hilton Head and Savannah. August 3, 2013
Rated 5.0 out of 5.0 by Very Clean and Comfortable Stay My husband and I enjoyed staying at this hotel. Not only was it very clean it was also very comfortable. We would definately return and stay here again and we are referring clients, friends and family to stay here as well. August 2, 2013
Rated 5.0 out of 5.0 by Amazing Comfort & Service Thank you to your entire staff for all of their help when a few questions arose during our stay & for the friendliness while we were waiting during your breakfast time. July 26, 2013
Rated 5.0 out of 5.0 by Wonderful hotel with excellent service I enjoyed my visit to the hotel. It is conveniently located near the outlets and a short drive to the beach. The breakfast variety was excellent. The only thing that the hotel lacks if a pool and hot tub. July 26, 2013
Rated 5.0 out of 5.0 by comfortable rooms and bed Excellent stay - as always! Comfortable rooms - spacious areas. Breakfast good. Thank you. July 25, 2013
Rated 4.0 out of 5.0 by Comfortable Place We always spend our first night in Hilton Head at the Holiday Inn Express in Bluffton. I mist confess it is not the easiest place to find, but it is worth the effort. The staff is welcoming, professional and courtesy. We stay in a king suite and I am surprised at how quiet the hotel is considering how many families with children are onsite. Since we cannot get into our beach house until late afternoon on Saturday, the staff has been gracious to provide a late checkout time. July 24, 2013
Rated 5.0 out of 5.0 by Clean and cozy My daughters and I enjoyed our stay very much. The room was huge and the beds were comfortable. We had a small refrigerator and microwave in our room which we didn't expect. The breakfast was delicious with many options to choose from. July 17, 2013
Rated 5.0 out of 5.0 by Good Stopover We stayed here on our way to Florida. Even though it was a little off the interstate it turned out to be a good place to stay. The room was clean and the staff was very friendly. The kids even enjoyed the pool for awhile. The only thing a little odd is that the location is part of a large complex that has a shopping center. Target, Staples ect... July 16, 2013
Rated 5.0 out of 5.0 by Great location and excellent service Loved the location near Tanger Outlets, award winning restaurants and gym. The level of service provided by Stephanie, Viviane and their staff was excellent. We will recommend to to our friends and stay here again instead of staying directly in Hilton Head. July 13, 2013
Rated 5.0 out of 5.0 by Great place to stay My family and I stayed here for my oldest sons graduation from Parris Island Marine boot camp. The staff was very friendly and the facilities were clean. The only issue was when we discovered my wife forgot her make up bag. I called twice requested the room to be checked for the bag. I never received a call back. It took a third call from my wife being irate for someone to search the room. The bag was found and sent without further issues. July 11, 2013
Rated 5.0 out of 5.0 by Great Hotel The HIE Bluffton is a great hotel. All aspects of the hotel are excellent, - from staff to service to room quality. Can't recommend it more highly. July 7, 2013
Rated 5.0 out of 5.0 by Love this place! Comfortable beds, easy to get to the beach, easy to get to shopping, and easy to get off the island, when getting off island is as hard as getting on island. Again, like all Holiday Inns, the staff is who makes this location great!!! The woman at the front desk asked if everything was fine. Believe me, everything was really nice!!! May 22, 2013
Rated 5.0 out of 5.0 by Very Pleased This Holiday Inn Express did not disappoint and I was very pleased with my stay. The staff was friendly, the hotel was very clean, and although it is in Bluffton it is still extremely convenient to get to Hilton Head Island and other sites within the area. May 21, 2013
Rated 5.0 out of 5.0 by Good value and clean, comfortable room Very excellent property with a good value and clean comfortable room. would recommend and stay here again. Fresh cookies baked in the early afternoon was a pleasant homestyle touch. May 20, 2013
Rated 5.0 out of 5.0 by Great experience We were traveling from Florida to home (Baltimore). Wanted to visit Hilton Head which is one of our favorite vacation spots. The hotel room was a WOW....the 2 queen beds were very comfortable and the bathroom was very clean. Spent the day in HH and then walked about the stores across from the hotel. Only complaint was there wasn't any tissues in the bathroom box. At breakfast I met a lady from Baltimore who was there to see her son graduate from Paris Island. Would stay there again. May 19, 2013
Rated 3.0 out of 5.0 by We slept in a "Dog house"! We were looking forward to spending some time in the Bluffton area, but our stay at this hotel was not what we had expected. We have never stayed at a Holiday Inn Express, that was over run by dogs. We feel we should have been told, that this was a "Pet Friendly" Hotel, at the time we made the reservations. When I inquired at the Front Desk, why there were dogs everywhere, I was told that this was a pet friendly hotel.Their directory of services stated plainly, that no pets were allowed. When we mentioned, that the directory of services stated this, they had no knowledge of this. Don't get me wrong, I do not have anything against pets, but some people are allergic to pets and I for one do not like to sleep in beds, where dogs have slept. Therefore if you do not like to sleep in "Dog beds" do not stay at this hotel. May 16, 2013
Rated 5.0 out of 5.0 by Nice stay Surprisingly quiet rooms! Good breakfast, nice folks. May 11, 2013
Rated 5.0 out of 5.0 by Everything was perfect!! This is by far one of the best Holiday Inn Expresses we have stayed at. Nestled in the trees with a beautiful setting, wonderful restuarants walking distance was perfect. We were exhausted each day as we returned from our experience at Parris Island and our grandson graduation in the Marines. The hotel and restuarants were so inviting and we did not have to get back in the car. They even did breakfast early for all of the Marine families so that we could grab a bite before heading out for our day. Thanks to the wonderful and gracious staff. May 1, 2013
Rated 5.0 out of 5.0 by Delightfull inn Exceptionally clean, friendly staff, nice variety of food choices, and secure parking. April 17, 2013
Rated 5.0 out of 5.0 by Great location Got to the hotel early and the staff tried their best to accommodate us and get us in a room. Even though it was a long wait I could tell they were really trying. They offered to let us store our baggage at the hotel while we wasted some time shopping near by. This was a nice gesture however after seeing the room where it would be stored we changed or minds. They should just offer to hold it behind the counter till you return. The room where they offered was out of sight of the front desk staff and the hotel cleaning staff would have had free acces to the bags. Not to accuse anyone but it just didnt seem right. Moreover, the staff was suppose to call me when my room was ready. I got back to the hotel around 4 and there was an entire new front staff and they had no idea they were suppose to call me. April 9, 2013
Rated 3.0 out of 5.0 by bad luck experience Overall the hotel was okay. Was clean and the room was good. Rather spacious for 2 double beds. We had a bad experience because of 2 issues. One, we happened to get a soured milk out of the refrigerator at breakfast that was not expired. Not sure how that could have been prevented. Two, someone broke the nonsmoking policy on our floor. The entire hall smelled terribly of cigarette smoke during the entire stay. I could smell it seeping under the door of our room. When I mentioned it to the front desk staff in the morning, they said they were aware of the smell. They stated they had been trying to find the source but were not able to find out which room it was coming from and had asked housekeeping to look for it. Just felt like they could have been more aggressive to fix the situation. Otherwise, everything else about our stay was okay. April 5, 2013
Rated 2.0 out of 5.0 by Not up to Holiday Inn Express Quality and Standards I chose this property because of the good reviews. Unfortunately, our stay did not live up to these reviews. The front desk staff did not appear to be adequately trained on your computer system. A specific instance happened when I checked in and your rep gave me what she said would be a summary of my charges--it was actually a summary of the revenue of the hotel for the week!! I mentioned to her what it was and she appeared puzzled and then threw it away and said I really didn't need a summary of charges anyway. Additionally, the room was never cleaned till after 4:30 on each of the 3 days of our stay and then it was not done completely. Also, your staff at breakfast did not appear to be able to keep buffet filled with basics such as fruit and yogurt. This is the first instance in staying at Holiday Inn Express properties that I could not give a great review. Sorry. March 30, 2013
Rated 5.0 out of 5.0 by Chuck from Downers Grove, Il I was very impressed with this Holiday Inn. We were quickly directed to local restaurants for dinner. The breakfast was the best I ever experienced in my travels. The location is quite and the room was very comfortable. March 23, 2013
Rated 5.0 out of 5.0 by Great Accomodations Very pleased with our overall stay. Staff was very accomodating when we asked to check in early. Room was very clean and comfortable with plenty of room. Breakfast always had a nice variety of hot and cold food. March 19, 2013
Rated 5.0 out of 5.0 by Very clean, great staff! This hotel was very well kept in all regards. The staff was extremely friendly and helpful. It's situated nicely, near restaurants & shops yet not far from Hilton Head Island! The only negative was the mattress seemed a little soft for me. Otherwise, great stay! March 19, 2013
Rated 5.0 out of 5.0 by Business Traveler Great Staff that is always will to help. Clean hotel inside and out too. March 5, 2013
Rated 5.0 out of 5.0 by Excellent staff and room amenities - Everyone on staff was extremely helpful and friendly, especially those at the front desk.. - The rooms were clean, spacious, and comfortable. - The lighting in the room was brighter than most other hotel chains. - The mini fridge has a roomy and separate freezer compartment. - One of the best hotels I have stayed at in the last few years. February 15, 2013
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