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Rated 3.5 out of 5 by 24 reviewers.
Rated 3.0 out of 5.0 by No Service I was very disappointed that my room wasn't cleaned. I left early on a Sat. morning and was gone all day, I returned after 9pm and all my used towels were taken but the room wasn't cleaned nor was I supplied with fresh towels, disappointed platinum priority club member. May 17, 2013
Rated 4.0 out of 5.0 by Pretty Good But.. I do have a few nits to pick. I am a Platinum Elite member who visits many, many IHG hotels yearly and know what to expect during a stay. I frequent this hotel, because my daughter is a USC student. For the most part this hotel lives up to my expectations for an HI Express hotel, but a minor complaint is the bathroom amenities. They use cheapo soap bars of questionable origin which smell like a chemistry project gone bad. And don't use the "standard issue" shampoo either. I assume that this is an effort to save a few bucks, and it doesn't go unnoticed. Why don't you use your rates by $1 per night and use the standard issue HI Express supplies? Also I waited in the breakfast room from 7-7:30am, but the empty egg tray was never refilled. May 14, 2013
Rated 2.0 out of 5.0 by Under extensive renovation Hotel under extensive renovation. parking lot filled with contractor vehicles and materials. Halls and rooms smell of carpet adhesive. Would be one star, but staff were professional and helpful, raising it to two. May 10, 2013
Rated 1.0 out of 5.0 by Renovations Being a Platinum member I felt that the hotel or Holiday Inn Corporation should have let us know it was under renovation. Nobody at front desk when we entered the lobby we noticed other guests waiting for help also. Renovation items in front of entrance and dumpsters in full view. We asked if pool was open and they said it was not but we could sit outside. We were told we would have to walk around the outside of the building as the entrance to the pool area was in the breakfast room which was under renovation. We walked around the building to be greeted by numerous bathtubs and sinks laying all over the grounds. Breakfast was not up to par, no eggs, bacon, sausage, sausage gravy or biscuits. There was no juice we had to ask for it and the cinnamon buns were cold. We were informed that the remolding had been going on since Oct 2012 and will not be finished for at least another month. Unacceptable for Holiday Inn. Also no upgrade was offered at all and we are platinum members. We did not receive the service that is expected at a Holiday Inn but there was not reduction in price. April 23, 2013
Rated 2.0 out of 5.0 by It will be better when the remodeling is done Staff was on edge due to remodel. Guest before us was quite nasty with the greeting staff as if it was their fault. Didnt get the usual Priority Club greeting or acknowledgment. Temporary breakfast room was cramped and offerings were spartan compared to other HIE's. Room was comfortable and clean, although worn. Guests above us were either lifting weights or wrestling late and then again early in the AM. Lots of door slamming and loud voices during the night, not the fault of the staff April 18, 2013
Rated 5.0 out of 5.0 by Very polite and helpful staff Although renovations were taking place during our stay, the staff went out of their way to make us feel comfortable with staying there. The breakfast was good and the room and tables were very clean. I was impressed with the pancake machine. The only thing I didn't care for was the container for plastic ware. Customers grab them from the container, but typically touch more than one utensil. I prefer to receive my utensils either wrapped in plastic or from a Smart Utensil Dispenser where no one can touch my utensils but me. This is much more sanitary! April 16, 2013
Rated 3.0 out of 5.0 construction Our room was under construction. It appeared the bathroom was done, but the rest of the room was not. The room was clean. The bed was a little saggy and the linens had seen better days. We got in late and were tired so we were happy to lay down. Breakfast was the usual routine. April 4, 2013
Rated 2.0 out of 5.0 by Ask questions As a platinum Priority Club member I booked this hotel with their ap. It didn't say the hotel was under renovation. Or, that the work-out room was out of order. I didn't find that out until the next morning. The first room they put me in was next to the elevator. The second room didn't have a desk. The third room was finally ok. This was the worst Holiday Inn I have ever have stayed at. FYI: This is my first review of any kind. March 12, 2013
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