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Rated 4.0 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Rick and Joanne Great hotel and if I were not using rewards points it would have been a great value. I will stay there again given the chance. June 7, 2014
Rated 3.0 out of 5.0 by Liked Location and Breakfast Staff could have been more responsive and knowledgeable. The pool was closed, but no one could identify why. June 6, 2014
Rated 5.0 out of 5.0 by Visiting Familiy from Florida I really enjoyed this hotel and the breakfast that they provided. The only thing that I did not like about the room was it was a bit dusty. With dark color wood it will show up very easily, but overall I truly enjoyed my stay and will stay again when visiting my family. June 4, 2014
Rated 4.0 out of 5.0 by Convenient Location Good Value We stay here twice a year on the way through and find the place more than meeting our needs. It is clean, and up to date. The staff is friendly and professional. Breakfast is typical of the chain; okay, but could use a little updating. June 2, 2014
Rated 5.0 out of 5.0 by Comfortable stay and service Enjoyed the stay as we were returning to the northern va. area. Great facilities and bright cheery room and breakfast. June 2, 2014
Rated 4.0 out of 5.0 by Comfortable but staff need education re customer service On day of departure, housekeeper kept asking us when we were leaving. She kept knocking on our door despite the "do not disturb" sign hanging on the doorknob. Upon returning from breakfast, she hollered down the hall at us asking if we were leaving yet. Each time we told her we would be leaving no later than 11am. May 31, 2014
Rated 4.0 out of 5.0 by room cost We stayed on 2 separate occasions both 1 week apart on a Saturday night First Saturday night I paid $99 Second Saturday night I paid $103 assuming I would only pay $99 I was told that your prices fluctuate daily which I totally do not agree May 28, 2014
Rated 5.0 out of 5.0 by clean and comfortable Very nice motel, great after driving all day. Still it seems a little over priced to me. May 20, 2014
Rated 3.0 out of 5.0 by Terrific service The best thing about this nights' stay was the staff. Front desk people were friendly, polite and efficient. Likewise the breakfast staff. As for the room, not so good. A/C was quite loud when it came on. Bathroom vent fan was loud and squeaky. The bed linens did not appear to have been made up properly but it was OK for sleeping. April 28, 2014
Rated 5.0 out of 5.0 by Our third stay here This is our third stay at a Holiday Express, two of them being at this one. All have been good experiences, the rooms are large and roomy and the beds very comfortable. The pillows on the bed are so soft and nice. All in all I will come back again! April 7, 2014
Rated 5.0 out of 5.0 by Very relaxing and clean My experience with Holiday Inn Express was great. The room was very spacious and extremely clean. The staff was friendly and welcoming. March 26, 2014
Rated 1.0 out of 5.0 by Disappointed I had reasonable expectations of this establishment that were disbanded after checking out. I would say that the young lady that was responsible for the breakfast area did a phenomenal job! I was very disappointed with the structure of this facility. March 22, 2014
Rated 4.0 out of 5.0 by poor cleanliness The overall experience was good but the cleanliness of the room was not good. They had told us that the whole motel had just been redone but they must have used amateurs in our bathroom. The room looked like it had not been dusted or the sweeper run. The clock on the end table was the worse, it looked like it had not ever been cleaned. March 13, 2014
Rated 4.0 out of 5.0 by Nice hotel ..... not able to deliver service as I would expect from HIE When I travel My normal choice is always a Holiday Inn unless there is not one to be found. One of the HIEs we chose on our way to Florida was a disappointment; first the reception person said my Priority Club number was invalid - meaning I had to hand over all kinds of info delaying my check-in; next he forgot to give me the goodie bag; then he promised that he would resolve my Priority Club number challenge. When the bill arrived under the door - my Priority Club number was not listed. I went down to the front desk and someone promptly fixed the challenge. The breakfast area was poorly stocked; no spoons, cold scrambled eggs, no coffee at one point; no fruit at one point; dirty. Clearly the hotel was not prepared to be nearly full. I won't be staying there again ..... March 11, 2014
Rated 5.0 out of 5.0 by Fantastic Holiday Inn Express Highly recommend this location !!! The breakfast selection is great and the bed is so comfortable. February 24, 2014
Rated 3.0 out of 5.0 by Bed Linens and Traffic noise The bottom sheet would not stay in place. Kept coming loose next to the headboard. The elastic on the sheet was non existent hence it kept coming loose. Would wake up and I would be sleeping on the mattress. Got up and remade the bed several times and went back to sleep. The loud traffic noise woke me up several times during the night and it was hard getting back to sleep. I don't know why I always get a room on the Interstate side of this hotel. Maybe I do not pay enough and there is an unwritten rule the AARP members get a cheaper rate and management places them in the less desirable rooms next to the Interstate. February 21, 2014
Rated 2.0 out of 5.0 by ROOM WAS FILFTHY I would like to start by saying what this hotel is doing right, breakfast. It was very well done, someone was there making sure all stayed clean and filled. The rest is unacceptable. My first question to the check in clerk was " are the beds comfortable, my husband has a bad back" Contrary her reply "yes", They were one of the most uncomfortable beds I have ever slept on. The room was FILTHY! Dust covered everything, there were fruit loops behind the chair in the room, that had been there quite a while because they too had dust on them. I thought because there was construction this may not be the norm until i saw the bathroom, there was a rotted part in the bathtub, stains on the walls, it was not the quality I expected from Holiday Inn. February 12, 2014
Rated 4.0 out of 5.0 by Room heater It was cold the evening we stayed there. The room heater cycled a lot...a bit annoying. But other than that, everything good to great. January 30, 2014
Rated 5.0 out of 5.0 by Great stop between home and Florida My wife and I travel to Fl. and back home and this HIE is mid-way for us. Their comfortable beds and quiet rooms allow us to relax before continuing on. The staff has always been very cheery and helpful to us. We get no surprises and thoroughly enjoy our stay. The morning breakfast is always great and the people very attentive to our needs. Never thought of staying anywhere else! January 29, 2014
Rated 4.0 out of 5.0 by Upset!! I was perfectly Ok with the rooms and the service. What has happened though is, I booked 2 rooms for Dec 19th for on our way to Florida. My daughter and children then could not come so I changed that reservation to 1 room. No problem. At that same time I cancelled our reservation for Jan3,2014 for 2 rooms on our way back from Florida again because my daughter and children were not coming with us and we knew we could drive further than that on our first day of our return. I called direct to Blythewood and I cannot find my written cancellation number so I am out the money for 2 rooms on that date. What doesn't make sense is I only had the 1 room for Dec 19th so that 1 room did get cancelled. We own 2 weeks at Holiday Inn Vacation Club. Because ,way after the fact , I cannot find the cancellation number, I am being penalized for the cost of 2 rooms. I am extremely upset over this matter. January 12, 2014
Rated 5.0 out of 5.0 by Our best overnight stay in a long time By far the nicest place we've stayed for the value. The staff was extremely courteous. The hotel was clean and roomy. The breakfast had a wide selection of fresh foods available. An overall A+ experience, even with having seven children! January 4, 2014
Rated 5.0 out of 5.0 by ONE NIGHT STAY STAFF WAS VERY ACCOMMODATING. STOPPED ON OUR WAY SOUTH FOR AN OVERNIGHT. EASY ON OFF ACCESS. January 3, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service and Comfortable room I have to give the receptionist Valencia my personal Kudos for her personality and attentiveness. The room was excellent and very clean. December 26, 2013
Rated 5.0 out of 5.0 by Great staff The staff was friendly and able to help, even when we checked in at midnight without a reservation. December 24, 2013
Rated 5.0 out of 5.0 by on the road home great place on the way home. great value and super staff December 22, 2013
Rated 3.0 out of 5.0 by WiFi not accessible from the room. I had a room at one end of the "wing" we were in. WiFi was not accessible from the room, but worked in the lobby. Therefore, there was poor coverage in some of the rooms. December 21, 2013
Rated 3.0 out of 5.0 by Convenient Location This is a convenient location as we were traveling north to WV. We were very disappointed with 2 issues--the first being NOISE! It was like the folks next door were in the room with us. Secondly, I am not sure that our room had been cleaned thoroughly from the previous guests. I pulled the shower curtain back and a dirty wash cloth fell from the shower bar. There was dirt and hair in the tub. After 2 attempts to call the front desk with no answer, I just cleaned it myself. ( I carry Clorox wipes with me!) We were very tired and it just seemed easier. December 12, 2013
Rated 5.0 out of 5.0 by Stopover Excellent place to stay. The customer service is excellent from check in to check out. December 7, 2013
Rated 1.0 out of 5.0 by bed was okay service was lackin I felt like my room was being forgotten. Not serviced twice. Bath towels and rags not left twice. When I told night clerk they didn't seem to care. December 5, 2013
Rated 1.0 out of 5.0 by Very unhappy stay After we were settled in our room we found out there was a large birthday party planned for that night in the 2 rooms next to ours. We had to pack everything up and move not only to a different room but 2 floors up. Very dissatisfied we were put in the room to start with. Then the room they moved us to had a very noisy heater that kept us awake all night and there was no hot water in the shower. November 29, 2013
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