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Rated 3.8 out of 5 by 102 reviewers.
Rated 2.0 out of 5.0 by Internet didn't work I spent an hour on the phone with tech support trying to get internet to work. I was put in a room near the elevator. Layout of the hotel made checking in and out difficult. Wouldn't recommend this hotel for business travelers such as myself. January 27, 2014
Rated 2.0 out of 5.0 by POOR EXPERIENCE AFTER A COUPLE OF SUPER DAYS AT THE MARATHON LOCATION, WE KNEW FROM THE MOMENT WE WALKED INTO THE BONITA SPRINGS LOCATION WE HAD MADE A MISTAKE.WITH A POOR CHECK IN EXPERIENCE & EVEN THOUGH WE CHECKED OUT 4 DAYS AGO INCORRECT CHARGES ON THE CC STILL REMAIN, DESPITE ALL THE ASSURANCES GIVEN THESE WOULD DISAPPEAR. THE HOTEL IS OVERALL “TIRED” & NEEDS A REFRESHER. January 17, 2014
Rated 3.0 out of 5.0 by Average room and amenities Room lighting is poor with low wattage bulbs and poorly located lamps and fixtures. Room not cleaned until late in afternoon. The small breakfast area was packed on the weekends with youth soccer teams staying there. Location is convenient to US 41 restaurants and only minutes away from the interstate. Overall, an average room and hotel. January 17, 2014
Rated 1.0 out of 5.0 by horrible experience I have stayed in many of your properties, and have never had such a horrible experience as I had in Bonita Springs, FL. I am currently staying in another Holiday Inn property and have had a wonderful experience in Santee, South Carolina. Your staff, the housekeeping, noise factor, and cleanliness were way below par. I will never stay there again. January 14, 2014
Rated 1.0 out of 5.0 by Rundown and filthy! I stay in hotels approximately 100 nights a year and this hands down was one of the filthiest, most run down properties I've stayed in a couple if years. The carpet in all parts of the hotel reminded me of my old frat house carpet. The bathroom in my room was disgusting. I was originally supposed to stay two nights and I checked out early. I've stayed at Hotels with a rate of 59.99 that are cleaner than this. The front desk staff was polite which was the only good thing about this hotel. This place needs a remodel desperately! January 12, 2014
Rated 5.0 out of 5.0 by great hotel I frequent this hotel often, work a lot in the Naples/Bonita Springs area and for the last 12 years have always stayed hear. Great people (staff) always attentive to customer needs. Recommend this hotel to anyone especially friends and acquaintances. By the way, this is my first review, I normally stay away from this type of thing but the hotel staff and management should be commended for their professional and yet personal business work effort. January 8, 2014
Rated 5.0 out of 5.0 by Very nicev We had a very pleasurable experience staying at your hotel. The rooms were very clean and comfortable. The hotel staff was extremely friendly and knowledgeable. I would definetly stay there again. January 4, 2014
Rated 5.0 out of 5.0 by relaxing time with our dog This is the second time we've stayed at this Holiday Inn Express with our dog. The staff was very friendly and accommodating. They answered all my questions with professionalism and a smile. The room was clean and spacious with two queen beds and plenty of room for our pet. The complimentary breakfast is very good and my wife loves the cinnamon rolls. I enjoy the eggs and orange juice. If you are looking for a pet friendly hotel in Bonita Springs which is close to the beach and Naples and Fort Myers at a reasonable price, I think you would enjoy this. January 3, 2014
Rated 4.0 out of 5.0 by Great on everything except Internet Sfaff very friendly and helpful, rooms good, everything OK except the internet. I have stayed here several times, and it's ALWAYS extremely slow in the evenings. So slow in fact that I can't get my work done. December 11, 2013
Rated 5.0 out of 5.0 by Great Service Great Service . Only concern I had was a barking dog for some time one day. The staff was very much accommodating , but, the owner did not return until late pm.. Other than that, great service, great staff.. Thank you all.. Guest 02-05 December 2013 December 8, 2013
Rated 5.0 out of 5.0 by Nice. Good experience. Service and staff is great, We will be back. December 4, 2013
Rated 5.0 out of 5.0 by Daytime manager We have been staying at this hotel for a few years. The motel is a great place to stay close to everything we need. The daytime manager could use a little people skills. She treated us like we worked for her? the blonde lady that took her off duty was super nice. The food waiters were GREAT as usual. December 3, 2013
Rated 5.0 out of 5.0 by Great service Excellent staff....especially front desk person... Mika.... gave us directions to hotel and recommended great place to eat. Plan on staying here next year when we attend the LPGA tournament in Naples. December 2, 2013
Rated 5.0 out of 5.0 by Excellent! Excellent! Met all needs! Will stay again. Plenty of eateries nearby, including "Sweet Tomatoes". It's a great chain restaurant and great for families with its an all-you-can-eat buffet. Prices good and food excellent. Also, not far from Mel's Diners Restaurant, serving homemade food with fast, at prices everyone can afford. Old-Fashioned Home-Cooked Favorites, Signature Sandwiches, Famous Burgers, Mel's Diner Sensational Salads and our All You Can Eat Fish Fry. homemade meat loaf, roast turkeys, hand-patty famous burgers, hand-dip the ice cream for milkshakes, smoked baby-back ribs, hand-breaded fish, make mile-high pies and serve daily blue plates. Free breakfast at the hotel starting at 6:30 with eggs, sausage, juices, coffees, apples, bananas, pastries, cereals and oatmeal. Free paper, local and USA Today. November 29, 2013
Rated 3.0 out of 5.0 by Older Hotel Our room had an unpleasant odor. This HI could use some fresh paint and remodeling. The elevator made loud moaning and groaning noises which gives one an uneasy feeling. Parking was inconvenient. There is a small lot at the front of the building which is supplemented by ample parking at the rear. Unfortunately, you have to drive out onto the streets to get from one to the other. Also, the only access to the building from the rear lot is through the breakfast area. November 25, 2013
Rated 4.0 out of 5.0 by Comfortable, quiet and great service Beds and pillows are comfortable. Staff always helpful and professional. November 21, 2013
Rated 4.0 out of 5.0 by Professional Staff and Service My experience with staff was professional. Thank you. November 14, 2013
Rated 5.0 out of 5.0 by Internet service Everything was great about this property with the exception being the speed of the internet service. I would settle in at night and tried to watch a couple of programs streaming from my laptop, and just couldn't. With technology today people travel with their TV shows on their laptop and it was just disappointing. November 9, 2013
Rated 5.0 out of 5.0 by Everything was Nice, Nice, Nice We had a great stay! They had so much to offer for a low price!We hope to come again, and soon! Nun2 November 5, 2013
Rated 5.0 out of 5.0 by FGCU parents Although there was a Holiday Inn Express closer to my daughters house, we selected this one because it included breakfast. I rarely stay at a Hotel that does not include breakfast as it is so nice to wake up and go down for coffee etc and not have to wait for the rest of your party to wake up. This hotel was also very close to Bonita Beach which we had never been to and really loved! The staff was friendly, especially at check in. We will stay here again. October 2, 2013
Rated 3.0 out of 5.0 by Uncomfortable odor Once we got off the elevator we could smell mildew throughout the hallway. We entered the room and the odor was even more concentrated. I chose not to disturb anything in the room and immediately walked out and requested another room on another floor. I was given a room in the next floor up. The mildew sent was still evident but not as strong. Had I not been staying with redeemed points I would have gone to another hotel. October 2, 2013
Rated 5.0 out of 5.0 by comfortable room Most comfortable bed we have ever slept on in a hotel. Room clean and well organized. Enjoyed our stay very much. Very quite . Will definitely stay there again when in the area. September 25, 2013
Rated 5.0 out of 5.0 by Very good hotel, very good location, very good people! Well located in a strategic position to reach all you can need: shop, restaurant, long white beaches on an enchanting sea. Rooms very good, comfortable and spacious, clean bathroom. Staff was very friendly and recognized me as a Platinum. Breakfast very good, with a variety of food. My compliments to the Staff, especially to Aaron and Paola! I definitively recommend this hotel and will come AGAIN. September 20, 2013
Rated 5.0 out of 5.0 by Bed was very comfortable,service was great The folks at the front desk were very nice, friendly and always ready to help us as things to see or places to visit. September 10, 2013
Rated 5.0 out of 5.0 by A WARM AND CONFORTABLE HOTEL IN A FANTASTIC LOCATION!! THE HOTEL IS PERFECTLY LOCATED CLOSE TO ANY SHOPS AND RESTAURANTS NEEDED. FANTASTIC BEACHES IN A FEW MILES FROM THE HOTEL. CLEAN AND CONFORTABLE ROOMS. GOOD BREAKFAST. NICE AMENITIES AVAILABLE FOR THE CUSTOMERS. BUT THE TRUE STRENGHNESS OF THE HOTEL ARE PEOPLE WORIKING THERE. THEY DID EVERYTHIG POSSIBLE TO HELP US IN MAKING OUR STAY SIMPLY GREAT AND CONFORTABLE!! TKS! A PARTICULAR TKS TO AARON. SEE YOU NETX YEAR! CIAO sg Platinum Rome Italy September 9, 2013
Rated 5.0 out of 5.0 by Great Service When we arrived, Aaron made us feel so welcome. He should be recognized to he out going warm welcoming style. You should be very proud to have him as part of your organization. August 24, 2013
Rated 4.0 out of 5.0 by Great experience at value price We travel fairly often and look for good value and nice accommodations. We needed at least 2 queen beds since we were traveling with our two sons and preferably a king with a pullout and a roll-away. The staff was able to get the roll-away on 2 nites and this worked out great. Room was very comfortable and clean. A win for us in price and comfort. Breakfast was fairly good, standard cereal or eggs/bacon/toast. Staff was very friendly. Would stay again. August 6, 2013
Rated 4.0 out of 5.0 by Ordentlich Als Durchgangshotel bei unserer Florida-Rundreise gebucht, da direkt am Highway 41. Ordentliches HI Express mit normal großem Zimmer, kein Kühlschrank. Sauber, noch nicht so alt, sehr nettes Personal. Gerne wieder für eine Nacht. July 20, 2013
Rated 3.0 out of 5.0 by in disrepair While staying at the hotel, there was a pipe leak problem which resulted in completely flooded lobby and breakfast eating area. The hotel had about 20 industrial fans going to blow the air around, wet carpets, trim pulled away from the walls and curtains flung over the window sills in an effort to dry out the place. Noise and mess was out of this world. Please should have been closed down for repair! June 29, 2013
Rated 2.0 out of 5.0 by Dated property not up to the usual Holiday Inn Express experience The staff was pleasant and helpful, but this property was very dated. The pool and pool area was very small and really only provided space for one large family. Most Holiday Inn Express properties are new. This one was a property that had been re-purposed, and not updated. We had to change rooms because the toilet was not working. I would not stay at this hotel again. In the future when booking a Holiday Inn Express I will call and check on the age of the hotel. This building was most likely 20-30 years old with needed updates. June 28, 2013
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