Rated 3.9 out of 5 by 113
Rated 5.0 out of 5.0 by Beaver5 Front desk & Dining Area
Very warm reception on our third stay. Kathleen was most helpful and gracious. Other receptionists in the past have been just as nice and welcoming. Thank you for such great employees! Egress to exit off Dining area is poorly laid out and causes disruption with plates, cups, etc. when trying to get to parking lot when everyone is trying to get their delicious breakfast. Can't you move the door over to the right, where the coffee stand is now?
March 7, 2013
Rated 3.0 out of 5.0 by stcloudbob Badly in need of a facelift!!
The staff was excellent, very helpfull and pleasant. This hotel was a good value, but far below standard for what I have come to expect of HI Express. As a frequent traveler, HI Express is usually my hotel of choice, primarily because I can depend on he same level of quality, convenience and service. Although this is a good hotel, the overall condition of the hotel was well below normal. Much needed are new paint and carpet and general cleaning of the entire property. This hotel is showing a great deal of wear and tear and the cleaning staff cannot cover that up. I would not stay there again or recommend it to anyone. There are too many other good choices in the area, including newer HI properties in much better shape.
February 26, 2013
Rated 5.0 out of 5.0 by JPK2811 WE LOVED OUR STAY HERE
STAYED 9 NIGHTS; TOOK A 2 NIGHT SIDE TRIP TO KEY WEST.
LOVED EVERY MINUTE OF OUR FL GET-A-WAY FROM WI TO THE WARM CLIMES. GREAT STAFF, BREAKFAST, ROOM SERVICE, AND GREAT PRIORITY MEMBER TREATMENT.
February 21, 2013
Rated 5.0 out of 5.0 by mairead Friendly staff and quiet hotel
We found the hotel small, comfortable, and convenient. The staff are friendly and helpful. Breakfast is fresh and warm. The room was clean and sufficient for our needs. This hotel attracts quiet but friendly guests. .
February 14, 2013
Rated 5.0 out of 5.0 by UKRichard Pity we weren't staying longer
Although just a one night stop-over we were hugely impressed with the service, quality of furnishings, facilities, breakfast offered by the Hotel. The only improvement we would suggest is to provide room fridges. Other than that it was excellent and we'd strongly recommend. Also, a very good restaurant next door - Perkins.
February 3, 2013
Rated 5.0 out of 5.0 by JS13 Nice hotel in a great location
We staying in this hotel for two weeks; grateful for the friendly staff. Clean, comfortable king suite that included refrig, micro, table and chairs, sm sofa with coffee table; perfect for us. I enjoyed the warm pool with waterfall, the good breakfasts with extras such as breakfast bars, and coffee available all day long! My husband enjoyed the freshly baked cookies every PM! Having laundry facilities was so handy for us, too. Restaurants and a drugstore were within walking distance. This was the best HI Express we've stayed in; we had a wonderful time.
January 27, 2013
Rated 2.0 out of 5.0 by kenb99 Worst HI Express Ever
My wife an I are regular HI Express customers and have come to rely on their consistant quality. This hotel was the worst in our many years experience. The corridors looked like a budget property in their decor. We were on the fourth floor and the elevator seemed like it could barely make it there.
The room looked like it was missing furniture(vast open space) and wall decor. The desk chair was filthy and squeaked badly. The lounging chair was dirty and very uncomfortable.
The room wreaked of mildew, the window would barely open and there was a missing window screen.
The staff was friendly and the breakfast was good, typical HI Express. Overall, our stay was disappointing and on next year's trip, we'll stay elsewhere.
January 20, 2013
Rated 5.0 out of 5.0 by Luckypup Excellent experience and will stay again
Have been visiting the Bonita Springs area for 16 years and have stayed in several places. Holiday Inn Express by far and large offered the best amenities and comfort for the price! it was so convenient to have a hot breakfast waiting each morning of my 6-day stay. The room was quiet and clean and the bed was uber comfortable! I will be back!
January 8, 2013
Rated 1.0 out of 5.0 by MODL Not enjoyable
Many issues. Our family will not be staying at Holiday Inn Express again.
January 5, 2013
Rated 5.0 out of 5.0 by Industrialteacher Very nice
Room was very nice, bed comfy... both firm and soft pillows on bed. Coffee pot/iron/ironing board/hair dryer provided in room.
Its was a very nice, basic motel room... Room included small desk with chair and aslo a reading chair with lamp. Free wifi was also provided (decent bandwidth for a motel)
The breakfest was better than most continental style breakfests I've experienced with eggs, sausage, fresh pancakes, etc.
Housekeeping and front desk were excellent. They went out of their way to help me on a couple occasions. Always had a smile and a hello....
Its a very decent, very relaxing motel for its class... If ever in the area again I would not hesitate another stay.
December 13, 2012
Rated 5.0 out of 5.0 wonderful
I have been staying at this hotel monthly for a few years and love it! Staff is absolutely great and feels like my second hom. I'm treating very nicely there. It's a GREAT place to stay.
But, they need automatic doors at the entrance. Very difficult to get luggage in as you are juggling doors. Any chance for an improvement here?
December 8, 2012
Rated 4.0 out of 5.0 by Tony12 Good location and great value
Nice hotel, 5 minutes to teh beach, all you can expect from a HI Express, do not expect too much if you arrive before check in time
October 26, 2012
Rated 5.0 out of 5.0 by Bernhard27 Nice hotel
Good value for money, close to everywhere, comfortable beds
October 24, 2012
Rated 4.0 out of 5.0 by Jer0 A good place to stay when moving in the lower west coast area
A quite and good middle priced place to spend a few nights if you want to be with your car somewhere between Naples and Fort Myers. A wide choice of restaurants, shopping facilities and beaches nearby. The hotel is well equipped, clean and corresponds to what you can expect from the corresponding class. We will go there again.
October 7, 2012
Rated 1.0 out of 5.0 by bakerjoni The lack of customer service
Although this stay was only for 1 nite, the overall experience will stay with me and my daughter for a very long time.
Check-in was a nightmare, the front desk was surly and uncooperative about charging 1 credit card for 2 rms.
Upon check-out, we were both charged TWICE for the rooms and on the next business day, I was charged for BOTH rooms.
After numerous calls to the corporate office and a few conversations with the general manager at the hotel, who insisted that the charges were HOLDS, not charges,( even tho the bank paid the charges), they finally admitted that the charges were in error and refunded my money thru my bank.
No apology for wasting my vacation time fighting with front desk employees who are more concerned with being right then fixing a problem.
October 7, 2012