Rated 4.2 out of 5 by 36
Rated 4.0 out of 5.0 by BikerJim Don't know what is happening here..?
I'm a regular, I stay 3-4 days per week, and love this hotel but may permanently change hotels.
Last Winter when it snowed, nobody shoveled the snow or put down salt or chemicals to keep guests from slippery conditions. I mentioned this to new management and was told that this year things would be better. Snow today and absolutely NOBODY is sweeping sidewalks of snow, or emptying the outside trash bins. Icky!
Bad weather, and although the guide claims that they have THE WEATHER CHANNEL (they don't) Nor do they have the History Channel (my favorite shows are there).
I've recently started a diet/exercise program and began using the almost non-existent exercise facility. 1st) there is no thermostat and no ventilation inside the room. 2nd) No window to open for outside air. 3rd) there are only 2 treadmills, and 1 recumbent bicycle. No weights or machines for any other exercise.
A new owner bought this property, and there were promises to upgrade, even to install a guest laundry. Nothing has happened, and this facility is in a downward spiral.
On the positive side, the cleaning staff is top-notch. They always do a wonderful job. I'm certain that my room will always be spotless, that I will have clean sheets and bedding. They are run by a lady named Cindy that oversees an overworked staff. They do a great job.
All of my favorite desk staff people have either quit or have been fired. Other than the night man named Brandon. The others are less than efficient. I personally hate standing at the front counter on a regular basis unable to get the attention of anybody as they aren't up front. They are in the back room doing something else, outside smoking, or who knows? There used to be a telephone up front on the counter that would call the desk people, but that has been removed.
The new manager is a nice lady, works really hard, but has a very difficult uphill battle trying to get this property back in shape. I hope she succeeds. For reference, I spend over 300 nights per year in hotels. Most of them are here at this one, and since a large portion of my happiness is in their hands I finally decided to voice my negative opinions.
I really don't intend on returning unless this place changes for the better. Too bad, this was like coming home to family. Now.. not so much. The cleaning staff is great! so is Brandon from the front desk.
December 8, 2013
Rated 2.0 out of 5.0 by JaneDoe5 New owners need to spend time updating property
I have stayed at this hotel several times for business and leisure trips. Check in took longer than normal, as they didn't have the credit card I booked the rooms with, but another from past personal travel. I am a Priority Club member and didn't get a water/snack at check in. Several doorknobs on rooms are broken…they don't stay in the neutral position. My room had a very strong cologne smell and in a co-worker's room, there was a sulphur smell when she ran the sink. When plugging in my phone to charge by the bed, I noticed that the floor between the bed and nightstand hadn't been vacuumed (gross nail clippings). My top sheet had a small streak of blood, causing me to take it off the bed and putting it on the floor.
In the morning, the front desk clerk was manning the front desk and the breakfast. Food ran out and it took time to get breakfast before we left to get on the road.
December 7, 2013
Rated 5.0 out of 5.0 by Ravensgrandparents Enjoyable stay
Couldn't ask for better! I had reservations and was very pleased to find my room assignment and keys were already made and ready for me! The common areas and the room were in excellent shape and very clean.
The breakfast was excellent and was a good and pleasant start to the day.
Many years ago I did a lot of traveling (a lot!!) and got turned off by Holiday Inns as I felt the rooms were overpriced and the hotels often a bit on the shabby side. Service was often so-so. More recently, however, I've had occassions to stay at a few Holiday Inns and found that the standards have been raised to top notch! Prices are much more competitive also. As a result, I find myself much more amenable to Holiday Inns.
November 21, 2013