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Rated 4.3 out of 5 by 163 reviewers.
Rated 3.0 out of 5.0 by Not as good as it used to be We've stayed at Boone Holiday Inn Express a few times, but this time the room was only ok. Stuff on floors by bed indicates that cleaning staff only do cursory cleaning. The rate was very high for the time we stayed; definitely not worth the value. Most HI Expresses are great value. The owner of this property needs to visit it and improve the quality. August 6, 2014
Rated 5.0 out of 5.0 by Clean rooms, great service. Enjoyed my stay. Room was great. Will visit here again. August 6, 2014
Rated 4.0 out of 5.0 by Poor mattresses I enjoy staying at Holiday Inn Express hotels however this hotel had very worn mattresses which were uncomfortable. I did not sleep well and experienced a back ache which was unfortunate because I had to spend the next day traveling and calling on customers. August 6, 2014
Rated 5.0 out of 5.0 by Always a Pleasant Stay... We ALWAYS stay at this hotel when in the area. The staff are consistently friendly, knowledgeable, and professional. The breakfast area is always kept clean and filled. The rooms are always pristine and the general location of the hotel is perfect! And for the price-will simply will not stay anywhere else! August 4, 2014
Rated 5.0 out of 5.0 by What a good hotel should be No surprises, clean room, helpful staff and a good breakfast. August 4, 2014
Rated 1.0 out of 5.0 by Great facility, Poor Bedding The facility and staff and great. We experienced thread bare sheets, limp pillows, and a worn out bouncy bed. The pillows we replaced to satisfaction, the sheets tolerated. We kept the room and therefore the bed because we did not want to have to change rooms after a long day and we were already settled into our room prior to discovering the worn out mattress. August 4, 2014
Rated 4.0 out of 5.0 by Lovely location with a great view This was a very nice hotel. Staff were extremely friendly and helpful. Recognized us a priority club members. Room was spacious. Location was convenient to everything in the area. August 3, 2014
Rated 5.0 out of 5.0 by Great Experience Blew into town and got checked in quickly. Slept like a rock, enjoyed a peaceful stay. August 3, 2014
Rated 4.0 out of 5.0 by Pleasant and knowledgeable staff The front desk staff was very pleasant and helpful in this attractive hotel. We had a room with two queen beds. We had requested a king-bedded room, but none were available. Thought it odd that there was a plastic mattress protector. It crinkled when you rolled over in bed. In rooms with two queen beds, only one person has a reading lamp on their side of the bed. Nice complimentary breakfast in a great looking room. Would you consider turning on the volume on the televisions in this area during breakfast? August 3, 2014
Rated 5.0 out of 5.0 by Great stay Wonderful Service I have been staying at the Boone H E sense it was built . I have never had a problem . I think service to customers would be at the top of my list . Wonderful service..... August 2, 2014
Rated 4.0 out of 5.0 by Family Vacation For the money this was a great value! There was a variety of items for breakfast, they had ample seating in the breakfast area plus a few high chairs! The room was spacious and not to crowded. There were spider webs all around the window area. The room and bathroom were clean. The cleaning staff came every day and cleaned and tidied our room. Most of the front desk staff was friendly and helpful. There were a few who acted like they did not care to answer our questions or be helpful at all. The location is great for visiting Tweetsie and nearby attractions. August 2, 2014
Rated 4.0 out of 5.0 by Weekend Getaway With the Kids We stayed at the Holiday Inn Express in Boone, NC for a little ski getaway with the kids. I've stayed at this hotel several times over the years and I've never been disappointed. Its proximity to the variety of ski mountains in the area as well as its accessibility makes it a great place to stay. The staff has always been courteous and professional and the accommodations are just what you would expect and demand from an IHG hotel. We hope to be back soon. August 2, 2014
Rated 5.0 out of 5.0 by Cleaning - Vacuum HAD GRAND KIDS WITH US, ACROSS THE HALL, AND BECAUSE OF THEIR TRAFFIC AND ACTIVITY, WIFE NOTCED ROOM COULD HAVE USED A VACUUM DAILY AND DIDN'T GET IT. July 30, 2014
Rated 3.0 out of 5.0 by Room was pleasant. Breakfast was of poor quality. The staff was pretty much just milling about, seeming busy. There was not enough chairs at the pool to accomodate the number of guests trying to use it. It appeared as if only one elevator was in use, as the wait times were long and only one ever showed up. July 30, 2014
Rated 5.0 out of 5.0 by relaxing great place to just relax and take in mountain activities. Just was a little difficult with the road work on 321. July 29, 2014
Rated 5.0 out of 5.0 by Comfortable room but need different chairs Hotel was great overall and would tell others to stay there. Need to change shower curtain.. The staff was great and hope to stay again next year when we come back to Boone. Maybe next time you will be having Classic Chevys as in 55, 56, 57, but enjoyed seeing the Model T Fords. Maybe can add donuts to the breakfast bar, but it was still good. July 28, 2014
Rated 5.0 out of 5.0 by friendly staff very friendly staff, very convenient location, beautiful hotel with a gorgeous view. July 24, 2014
Rated 5.0 out of 5.0 by Great location and wonderful service We recently stay at this location to go to Grandfather MT. We had a wonderful stay. Hotel was clean, modern, and the staff was friendly. Would recommend this hotel to anyone coming through the area. July 20, 2014
Rated 2.0 out of 5.0 by Must Have Been Having a Bad Day! As an IHG Gold member, I usually stay at Holiday Inn Express to get my points. I have stayed at this hotel before with minimal problems but this was a different experience. I went up to the counter to check in and my reservation was cancelled out the same morning? This caused some confusion at the desk as to why it happened and it was almost like they were blaming me about it. With this extra time expended trying to straighten it out, I had to call my friends up and tell them I could not make our foursome at the golf course. Anyway, we were very fortunate to get a replacement room. However, the room had a VERY squeaky hinge that was so loud I called Housekeeping the minute I walked in because I would have been embarrassed to open and close the door late in the evening and wake others around me. It was REALLY loud. Somebody came by and sprayed it down but it didn't really do anything. They said they would have Maintenance come by the next morning and straighten it out. Nobody ever showed to fix it so we had to use the door as it was. We went to the Scottish Highland Games at Grandfather Mountain and returned to find that nobody had cleaned our room and I had to go downstairs and get us some towels. I noticed we never got our usual "Welcome Package" of water and goodies either which I have kind of gotten accustomed to. This was not my usual experience at Holiday Inn Express...........there were actually more things that happened too but I won't go into it. July 15, 2014
Rated 5.0 out of 5.0 by Good value for the dollar Nice, clean hotel. Caring, efficient staff. Good service, decent breakfast. I would stay there again and would recommend this hotel. July 15, 2014
Rated 1.0 out of 5.0 by BEDS ARE HORIBLE I booked 3 rooms and in two rooms people slept on the floor due to the horrible beds. I have stayed a HIE many times and this is the worst I have ever tried to sleep in! July 15, 2014
Rated 3.0 out of 5.0 by Bedding not comfortable...... Mattresses in our room (#509) were soft and lumpy..... Someone had spilled something in elevator lobby and floors were sticky both evening and next morning. Elevators extremely difficult to navigate on checkout Sunday morning due to location and crowd.......! Hotel staff and breakfast great......! July 9, 2014
Rated 3.0 out of 5.0 by Great hotel, but not at 100% occupancy To be fair, my stay was during the July 4th holiday when we were moving our daughter to the Boone area, so I'm sure the hotel would usually meet or exceed the usually HIE standards...but not during my stay. The bed was sagging, the breakfast area was so over crowded we had to go our for breakfast because the hotel could not keep enough food out for the number of guests. It was also difficult for staff to keep common areas clean. Although this stay was rough, I would return as I'm sure this was a most unusually situation. But I think I'll steer clear during App State football games! July 9, 2014
Rated 5.0 out of 5.0 by New, clean, friendly staff, very comfortable New, clean, friendly staff, very comfortable. When I visit Boone again, I'll stay here. July 8, 2014
Rated 4.0 out of 5.0 by Overnight stay Clean and efficient. Had two children and they wanted hot breakfast from Bojangles and Hardees-so breakfast was no benefit for my family. June 25, 2014
Rated 5.0 out of 5.0 by Loved the renovations I have been staying at this hotel for one or more weeks every summer for the last ten years. I was so pleasantly surprised to see the guest rooms had undergone a much needed renovation. Everything was super clean and very nice! I can only find one area for refinement and that would be the breakfast. I was disappointed that there was very little variety in the hot items. Sausage, gravy, and scrambled eggs were served everyday during the week of my stay. I really missed the egg and cheese omlets and bacon that had been served during previous summers. Otherwise, I really enjoyed my stay. This hotel has become my summer home in the high country! June 24, 2014
Rated 4.0 out of 5.0 Great place to stay Excellent facility. Great staff. Only problem I encountered was the traffic in the evening trying to get onto the highway during rush hour. 4:30 to 6:00. but for early morning great. June 23, 2014
Rated 4.0 out of 5.0 by chairs We had a great stay as usual with Holiday Inn.(our favorite) The chairs were not very comfortable for us as were are older and needed to sit more often.We loved the room with the balcony.The staff was great. June 21, 2014
Rated 5.0 out of 5.0 by Wonderfully Staff and Well Amended rooms, and Common Ares. Our stay was very pleasant. The Room had everything you needed and if it did not 24 hours a day they were ready to jump in and Help you. STAFF was extra FRIENDLY, in a world when most people are just trying to put in their 8 hours, they went above and beyond. Morning breakfast was great and the Instant pancake maker was neat. They have some beatuifil wood cravings of Indians, in the Lobby. June 18, 2014
Rated 5.0 out of 5.0 by Rewards /I did not have my card with me when we checked in. Upon arriving home I found our card for the rewards. I called and your company was extremely helpful in adjusting and giving us points for the stay at you HI in Boone. Thanks so much. June 16, 2014
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