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Rated 4.3 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by great staff & nice accomodations We've stayed here before. This experience was the best yet. The only issue was the nightly fee was a lot more than we've paid in the past. They did upgrade our room though - which was a nice surprise and accommodated our very early check-in request. November 5, 2014
Rated 3.0 out of 5.0 by business trip good hotel for the price. Somewhat dated for a Holiday Inn - guest rooms could use refresh as well as furniture. November 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel Great hotel! Clean, quiet, friendly, and fresh breakfast bar. The APP Fans were everywhere yet we didn't hear a peep. The room was clean, bed was comfortable, pillows and sheets were soft! November 5, 2014
Rated 5.0 out of 5.0 by Surprisingly nice stay The hotel was very well updated and kept up. In our room however was a alarm clock from the 1980s, other than that, everything was great. October 31, 2014
Rated 4.0 out of 5.0 by OK, but nothing great Our experience was average, nothing memorable. Everything was clean, but then that is what I expect. I would stay there again, but only if I was in the area. I would not travel to the area just to stay there. October 30, 2014
Rated 2.0 out of 5.0 by Not a good value This property is not up to the Holiday Express standards October 28, 2014
Rated 5.0 out of 5.0 by great service, very attentive staff the breakfast was great, many choices, very clean, expanded food area for large crowd, will be back October 28, 2014
Rated 5.0 out of 5.0 by great service My son and I had a great experience staying at your hotel. The beds were very comfortable with lots of pillows and the room was very clean. When checking in the staff was accommodating and friendly. We enjoyed the continental breakfast in the morning before we had to leave. I would stay here again in the future. October 27, 2014
Rated 5.0 out of 5.0 by Great Mountain Property This is one of my favorite places to stay while traveling in Boone, NC. The property is very clean with extremely friendly staff. The rooms are modern and comfortable with lots of places to go within walking distance. October 27, 2014
Rated 4.0 out of 5.0 by Large room, nice lobby and staff Everything met my expectations, except the bed mattress needed to be replaced and there was a tall circular table in the room that was very weak and needed to be replaced...it was very wobbly. October 25, 2014
Rated 5.0 out of 5.0 by Lovely, comfortable room An unplanned trip ended pretty amazing when we lucked up with one of the last rooms available at HIE, Boone, NC. We stayed in #221 and it was SO very comfortable. The staff was helpful with dinner recommendations too. When back in the area, we will certainly stay again. Highly recommend!! October 24, 2014
Rated 5.0 out of 5.0 by Excellent Staff! Everyone was very nice and very helpful, from the front desk staff to the hotel maids. Room was clean and well maintained. Had some trouble getting the room temp where I wanted it (kept getting too hot or too cold) but that was a minor issue. Hotel was in a convenient location. Would definitely recommend this hotel. October 23, 2014
Rated 4.0 out of 5.0 by sinking bed room 520 Room 520 beds are like a sink hole.I called the front desk to let them know so check the beds out in room 520 because they are terrible.I would love for the CEO to sleep in one of those beds and see what he had to say.she only offered a 20% discount should have been free . October 22, 2014
Rated 5.0 out of 5.0 by Nice motel Excellent staff and location. Very clean rooms. Close to restrants in the aera. October 20, 2014
Rated 5.0 out of 5.0 by Great Stay! Excellent facility featuring comfortable room. Clean, modern, quiet, and convenient to nearby amenities. Superb, courteous staff. Excellent breakfast. October 20, 2014
Rated 5.0 out of 5.0 by Very nice suite We loved everything about this hotel. It was close to restaurants October 15, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Even tho the "sleeping quality" rating is low, it was not the fault of the hotel. It is just me not being able to sleep well away from home. Nothing unusual. The bed was plenty comfortable! October 13, 2014
Rated 3.0 out of 5.0 by Poor front desk service I checked in at 3pm and informed the front desk my mother would be coming in to meet us. My mother is deaf and came into the hotel several times between 4-6:15pm, when I finally found her in the lobby being turned away for the third time by the front desk staff. They informed her they could not tell her if I was there or not. I appreciate your privacy policy, but I am dissatisfied that no one bothered to call our room and inform us that she was here. Also, common sense should have prevailed since I did mention our sole purpose for staying here was to meet my mother for her birthday. I am disappointed that the front desk staff did not communicate before shift change. Next time, I will put something in writing with my mother's name. I never expect my mother to be treated like this by Holiday Inn again. Thank you for listening. October 9, 2014
Rated 4.0 out of 5.0 by Worn and old mattress Hotel was ok, staff was busy with internal business and not very attentive to customers at the desk, mattresses are worn and very uncomfortable. I would check with other area hotels if I returned. this hotel would not be my first choice. October 8, 2014
Rated 5.0 out of 5.0 by Business, with some pleasure visits The staff at this facility make the visit enjoyable. The lady at the front desk, Debbie, is an outstanding professional who makes the guest feel welcome and wanted. October 6, 2014
Rated 5.0 out of 5.0 by Great Place to stay! If your are going to the area this is the place to stay! October 6, 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed The bed was so comfortable and great after a long travel day. IT was just right! October 3, 2014
Rated 5.0 out of 5.0 by great service Great customer service. Excellent location. Always clean and well appointed. October 3, 2014
Rated 4.0 out of 5.0 by One Night Stay I have stayed in this hotel many times and have never had a bad experience. I did have a really soft mattress this time and I prefer a very firm one, so my sleep was not the best. I also was planning on using the exercise facilities and didn't research it ahead of time, but it is not on site. I did not make the effort to drive to the facility which disappointed me. October 2, 2014
Rated 5.0 out of 5.0 by Nice Hotel Enjoyed my stay. Breakfast was great, and the bed was very comfortable. October 1, 2014
Rated 5.0 out of 5.0 by Uncomfortable mattress The mattress was quiet uncomfortable little to no padding very hard. October 1, 2014
Rated 5.0 out of 5.0 by Bathroom facilities and cleanliness overall I have stayed at quite a few other Holiday Inn units throughout the country for many years and this one is by far, the best one yet. If I ever have the opportunity to travel to that general area in the future, I will make it a point to call several days in advance to be assured of getting a reservation. I thank that staff very much for making that visit a pleasure. September 30, 2014
Rated 5.0 out of 5.0 by hardworking staff We stayed for 4 nights at the Holiday Inn Express in Boone. I observed that not only were the staff attentive, but they were friendly and hardworking. Each staff member I saw was focused on job quality and service. The only item I thought needed attention during our stay was the molding around the tub area. The bed was very comfortable. I would gladly return. September 28, 2014
Rated 5.0 out of 5.0 by great shower i really liked the shower, was just what i needed after a very long trip getting to Boone. the desk clerks were very nice. the room was clean. beds and pillows were comfy. other than being puzzled as to why there was no exhaust fan in the bathroom, our stay was perfect. September 23, 2014
Rated 5.0 out of 5.0 by Large rooms and great breakfast I have stayed in both Holiday Inn Express near Appalachian State University and they both are excellent. The rooms and always clean and the staff is great. We really enjoy the selection and quality of the breakfast. Would recommend these hotels to anyone. September 18, 2014
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