Rated 4.4 out of 5 by 43
Rated 3.0 out of 5.0 by Travelers 5515 Your survey is too long
We were there two days and found the room and accommodations excellent.....however the service was not good. We were there for two days which included some meeting for us to go to. We left a 9am one morning and would return at 2pm. We wanted to be sure that our room was cleaned and new towel stocked. We spoke to the girl that was cleaning rooms on our floor and then we stopped at the front desk and advised them that we were leaving and we would appreciate the cleaning and restocking while we were gone. Upon our return nothing had been done and when we asked to speak to the manager we were told that she would not be available until Monday.
We do not understand why our request was ignored.
Sad that something like that would ruin our stay at Express Inn.
July 24, 2014
Rated 5.0 out of 5.0 by what's it to you Stay
Very Good enjoyed stay and am now just typing to get the 50 word minimum
July 17, 2014
Rated 4.0 out of 5.0 by Happy Grammy GREAT in Every Respect, except. . . .
I have recently rediscovered Holiday Inn! We loved our Executive King Room experience in every single way EXCEPT for minimal electrical outlets on just one side of the bathroom counter and the dim lighting for the bathroom mirror, necessitating my using personal lighted travel mirrors for applying makeup Would have been nice to have under-cabinet lighting for the coffee bar sink area, which was wonderful and included microwave, refrigerator, sink and cabinet. My husband would have liked more gluten-free breakfast options, as his Celiac condition demands his avoiding flour, wheat, grains. One in more than 100 people inherit Celiac and need to eat gluten-free. Thanks for asking, and we will return for future visits!
July 16, 2014
Rated 5.0 out of 5.0 by F-150 A pleasant place to stay.
Great staff and very courteous. Good place to stay and relax or sleep.
July 14, 2014
Rated 5.0 out of 5.0 by DoodleTX Very comfortable with everything you need
Check in took about 3 or 4 minutes. Staff was very friendly. Lobby, hallways, elevator, room and bathroom were very clean. After a long drive, the shower was very refreshing and the bed gave me an excellent nights sleep. I have stayed in these hotels in various states/cities and I am always pleased with them. They are my preference when traveling.
June 29, 2014
Rated 4.0 out of 5.0 by IT_Field_Tech Meets my needs
Clean comfortable rooms, nice to have managers specials, so I don't have to find someplace to eat.
June 13, 2014
Rated 5.0 out of 5.0 by JohnB1974 Way 2 Go HIE in Borger
Excellent rating in all categories. Very nice place to stay. Will be back.
June 9, 2014
Rated 3.0 out of 5.0 by Disgruntled#2 Did not honor reservation
I made my reservation for a suite (as I always do) more than a month in advance, but about a week before our arrival, we had been downgraded to regular room; however, nobody let me know (by e-mail, for example), and when we arrived, there was no better room available. We had to make do with cramped conditions. I understand the hotel was full, but I was not given a choice.
I do not have to stay in Borger, and if I had known, I could and would have booked somewhere else. What is the point in making reservations, if they are not honored?
Otherwise, the hotel is fine.
June 4, 2014