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Rated 4.2 out of 5 by 91 reviewers.
Rated 4.0 out of 5.0 by Great Service Everything seemed new and still working. Bed was a little on the firm side. I prefer the plush or soft pillow top bed. Service was friendly and the breakfast was kept fresh and stocked. July 15, 2014
Rated 5.0 out of 5.0 by Friendly Staff - Comfortable and Clean I'm a business traveler and usually worn out when I arrive. This is my favorite hotel of all the ones in my territory including 3 other Holiday Inns. The staff here are super friendly and it's nice to be remembered when you stay the same place often. Sherrilla is my favorite as she even recognizes my voice when I call to make a reservation. The place is comfortable, clean, nice breakfast, and convenient to my business accounts that I call on. 5 stars to the staff, service, and hotel. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very good property, definitely one of the better properties in the HI Express Brand. The quality of the properties and amenities were very similar to a Crowne Plaza Property. July 9, 2014
Rated 4.0 out of 5.0 by consistent quality Very good quality for the price and is convenient. I stay at Holiday Inns constantly throughout the year in Ark and La and this is the only one that does not give the 500 points in lieu of water and a snack for priority club members consistently. For example my recent stay on June 24 confirmation # 66876256. They give you the option but you never know if you will get the points. In this case, I haven't. Its just a small detail and it won't effect my choice of hotels in that area but seems easy enough for other hotels to do. Anyway, the staff is always nice, the breakfast cook is wonderful and if you have time you can wander over to the track. July 9, 2014
Rated 5.0 out of 5.0 by Superior Front desk personel Nice spot...will return !Conveniently Located next to Louisiana Downs Harrahs Racetrack and Casino at The I-220-20 split.Very,Very Clean and personable Staff.Easy access to downtown Shreveport and Interstate...You wont be disappointed here Ladies and Gentleman ! Steven July 7, 2014
Rated 4.0 out of 5.0 by Great Stay, good room, breakfast closed before advertised. Overall it was a great stay. Check in and check out were easy and very friendly. Room was clean and comfortable. My only complaint was at breakfast, they stopped putting out food around 9 when it said it closed at 9:30. The bacon, and rolls were all gone and never replaced. Other than that small thing, it was a very good stay. My daughter enjoyed watching the horses at the track practice out our window. July 3, 2014
Rated 4.0 out of 5.0 by Awesome Servie Supervisor Dorothy of their room service goes above and beyond!!! The kind of service you do not see any more. Great people and very Friendly!! July 2, 2014
Rated 1.0 out of 5.0 by customer service clerk on day shift was very nice; clerk on 3-11 shift was very rude and put temporary out of order signs on public restrooms to keep myself and family from using restrooms and nothing was wrong with restrooms. She never smiled and was rude when you asked here a question. Housekeeping staff was very friendly,especially the supervisor. Ants were in some of the rooms. Overall I must say that I will not recommend this hotel for my family to convene for our family gathering next year. I will look at staying at one of the other properties in the vicinity of the LA Downs. The meeting room was trashed with donuts and papers. Hate I made group reservations here. I'm going to look and see if this property is am member of the better business bureau. June 30, 2014
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