Rated 4.3 out of 5 by 62
Rated 2.0 out of 5.0 by abhi1973 Comfortable bed and great service
Comfortable bed and great service Comfortable bed and great service Comfortable bed and great service
December 30, 2013
Rated 3.0 out of 5.0 by Brewtonboy Complimentary breakfast
The breakfast was terrible the room was nice though.
December 23, 2013
Rated 4.0 out of 5.0 by Customer67 Recent Stay
Staff was very courteous and helpful. The breakfast has room for improvement but it is no better or worse than most.
December 17, 2013
Rated 5.0 out of 5.0 by Laura53 Great Experience
We have stayed in many Holiday Inn this was by far the best one we have been to. From the front appearance to help of the staff. Getting us a great room away from a group of soccer players. We enjoyed the room bathroom shower water pressure. Just everything if this is the future for all Holiday Inn Express then that is what we will use in the future.
December 11, 2013
Rated 4.0 out of 5.0 by Beth1946 Sagging bed and unavailable desk clerk
Bed sagged in the middle so that we both rolled to the center.
HBO guide was in the room but no indication of the channel #
The front desk clerk was not at the desk but did appear when
I called out. I asked him the channel # for HBO and he told me
that he didn't think the motel offered HBO. He did finally find that
It was channel 6. Not once when we passed the desk was he out
Of all the times we've stayed at HI Express this is the first
time we've had even minor inconveniences like these. Usually
the motels are flawless.
December 3, 2013
Rated 5.0 out of 5.0 by FoxyLion Great Escape
A really great place to stay, very clean and quiet. We always have a great time when we stay here.
November 24, 2013
Rated 5.0 out of 5.0 by Raaccer Really comfy bed
If you are ever in the Bossier City area, I recommend this hotel. Beds are really comfortable and the breakfast food was good. Highly recommend.
November 5, 2013
Rated 5.0 out of 5.0 by bmru3 Great service
From the first phone call I made to our check out. The staff was the best that we have delt with. Thank you so much for the great service.
October 23, 2013
Rated 4.0 out of 5.0 by Valcron Use your GPS
This is a relatively new hotel and the "newness" is still quite evident. The front desk staff was great. On the one morning I had breakfast, an omelet evidently made from preformed egg product was served. Couldn't take more than a bite or two. Pretty bad stuff. I would suggest maybe some fresh bread products and just blow off the fake omelets. Other than that the breakfast was what I would expect for a complementary breakfast. The only real con is the lack of signage; tiny signs facing at a right angle to the main road, East Texas St. I would suggest something on the side of the building facing Texas Street. Good thing my GPS knew where it was because it is a pain to find it in the traffic around the hotel.
October 22, 2013
Rated 5.0 out of 5.0 by Daveb17 Great staff and great stay.
My wife and I enjoyed our stay and felt your facility was a much better value than the Hilton we had stayed at for the 2 previous nights. Your staff were always smiling, very helpful and always made us feel welcome. Although it's difficult to pick out a single person to commend, Sherilla at the front desk was particularly helpful and I'm grateful.
October 19, 2013
Rated 5.0 out of 5.0 by Spoiler great place to stay
I enjoyed my stay..very clean rooms, was greeted as i walked in the door by a very professional staff
October 18, 2013
Rated 5.0 out of 5.0 by BSA123 Nice new property
We went on a two week adventure from Texas out NE to Virginia and West Virginia and back. We stayed at Holiday Inn Expresses most every night. This was our last stop and the best location by far. It is a newer property (less than 2 years old) and everything was very clean and orderly.
October 8, 2013
Rated 4.0 out of 5.0 by Belle2 The room was very nice
The first room that I was assigned I had to be moved. I opened the microwave to heat some food and it had a plate of food in it from the previous quest. I was then moved to a different room and from there everything was great. That is while I rated my overall experience good.
October 5, 2013
Rated 5.0 out of 5.0 by Spoiler Great Place to Stay
One of the most comfortable and relaxing night stay I have had in a very long time. Staff was very friendly and courtiest.. I will stay here many times after this stay..
October 4, 2013
Rated 5.0 out of 5.0 by Hslyker In the right Spot
This location was located close to the work I was doing, As the job lasted longer than planned I had no problems extending my stay.
October 1, 2013
Rated 5.0 out of 5.0 by arleen71 Great room and comfortable beds.
The beds were pillow tops and they were very comfortable. We did not want our room cleaned every day but what personnel we did talk to, they were very polite and helpful. We enjoyed the pool very much. We really enjoyed the accessibility to the race track and casino. Louisiana Downs was in our backyard. Very good was had by all.
September 20, 2013
Rated 5.0 out of 5.0 by Estisfrmtx Great Stay
Over the past year this has been about my 5th or 6th stay at this hotel. The accommodations are great and the staff very friendly. Will go out of my way to catch this Holiday Inn over others in the area.
September 17, 2013
Rated 1.0 out of 5.0 by Pinky30 Front Desk Staff need attitude check
When you walk into a hotel your normally greeted in a warm way but on Saturday 8/31/2013 that wasnt the case the lady who checked us in was rude and didn't bother to acknowledge our presence. The type of attitude she had made me feel as if she didnt want to be bothered but I didnt want to go back and forth with her because I wasnt feel well from the drive and I just needed to lay down. I saw her get very nasty with my sister and I had to step in because my sister was just ready to find another hotel but I was tired and couldn't do that but something should be done about this because no one deserves to be treated like that.
September 4, 2013
Rated 5.0 out of 5.0 by Penu Great Hospitality and Ambience
It was in pretty decent location close to I-20 and surrounded by lot of restaurents of choice, Accomidation is pretty good and location is very well maintained ....
The reception and customer handling were great, Room is very well equpped with Micro wave and refrigerator for the price we pay... Overall i really liked it the way they treat customers and businees...
August 26, 2013
Rated 5.0 out of 5.0 by MommaCathy Great Service
Our family was there for a graduation. It is very quiet and clean. The Front desk staff was very helpful. I had stayed there before and really enjoyed it. I will definitely stay there again.
August 25, 2013
Rated 5.0 out of 5.0 by olblue72 Great Stay!
Started with great drive up appeal - clean parking area & nice landscaping. I was greeted immediately upon entering the lobby with a friendly voice & a great smile. Check in was quick, all amenities explained & accurate room directions were given.
I needed the gondola for our luggage which was easily found. The room was clean, updated & the AC on. When I returned the gondola, I was asked by name, if everything was OK with the room & did I need anything else. ALL hotels should be lucky enough to have management & staff like this.
The room was great & comfortable, internet access was easy & my wife loved the bathroom.
Plans for our next trip to this area will include staying at this HI Express!
August 21, 2013
Rated 5.0 out of 5.0 by TCEJR Great place
The place was perfect and the staff friendly. Real modern rooms and the beds were comfortable.
August 21, 2013
Rated 4.0 out of 5.0 by newge Excellent comfort and service
Only problem was kids running up and down the hall around midnight making noise. Called front desk and it was taken care of. immediately. Will stay here again next month.
August 20, 2013
Rated 4.0 out of 5.0 by RockyTop98 Not Greeted as a IHG® Rewards Club Member
I was pleased with the room and facilities, but, I was not given the complementary water and gift(s) that I get at other properties when I checked in. Usually I take my nightly medications with the complementary water I get. However, when I checked in this property the attendant did not acknowledge me as a IHG® Rewards Club Members and when i came down later and asked about it she simply said, "Oh when I offer the waters most guest refuse it so I have stopped offering it to them." I thought this was rather odd since the welcome gift (packages) I have received in the past made your properties stand out.
However, it was not all negative from the attendant's standpoint. There was a local BBQ & Steak resturant recommend to us that was outstanding!!! I acknowledged that to the attendent when i got the waters that night. I will stop again at this location if in the area.
August 16, 2013
Rated 4.0 out of 5.0 by smc9 Comfortable bed but bathroom floor was dirty
We have stayed at this location on numerous occasions. It is always a comfortable stay and convenient location. The room was fine except for the bathroom (the floor was dirty). It was late when we arrived so we just dealt with it. We will stay again but if I encounter the same problem I will request a room change.
August 15, 2013
Rated 1.0 out of 5.0 by texas55 Staff
When I arrived at the Hotel the staff was outside having a smoke and when I asked if I could check in she asked "do you have a reservation" in a very condescending manner.
I stay at Holiday Inn a good deal of the time and this was the works service ever received. I was also not acknowledged as a member of the rewards club and no gift was offered at check in. I will not be staying at this location again.
July 29, 2013
Rated 2.0 out of 5.0 by Brad77 Unfriendly staff and not clean
After driving all day, I arrived at the HI Express Bossier City to a very unfriendly front desk. Upon check in, the lady behind the counter did not welcome me in any way and simply stared at me until I told her my name. She did not recognize me as a platinum member and I had to ask for a bottle of water b/c it was extremely hot outside. I walked down the hall of the third floor and noticed there were dirty towels wadded up outside of the doors of the rooms. I figured that the cleaning staff was behind and didn't pay it much attention. The towels were still outside the doors lining the hall the next morning I left. My room didn't look or feel like it had been cleaned or vacuumed in a very long time. There was hair all over the floor in the bathroom.
I stay a HI Express at least once a week and will never stay at this one again.
July 15, 2013
Rated 3.0 out of 5.0 by MommaDoo Disappointed in Louisiana
The hotel is a fairly new hotel and I was pleased with the room. I was disappointed in the service. When we got there the cable would not work and the girl at the front desk tried to get to work but could not figure out how to. She did try. After she left I did a channel scan and then the cable worked. She did get us a shuttle bus to the casino next door. She tried. The next morning went to breakfast at 9:00. No eggs, no pancake mix, most of ceral was out, no fruits, very little choice for a breakfast. Several times I went to the front desk to ask for more food and it seemed like I was imposing on her time. When the cook finally brought out scramble eggs it was cold and burnt. Pancake mix was added to machine but never worked. After all of that and several people waiting for more food, she just closes down the dining area, locks up the milk case and turn off the pancake machine. Needless to say I left the hotel without a good breakfast as well as other guest. I have stayed at several Holiday Inn Express and had great service. Maybe it was just a bad weekend, but I was greatly disappointed.
July 12, 2013
Rated 3.0 out of 5.0 by DENO108 comfortable bed, great breakfast,nice location
I ENJOYED MY STAY, ONLY COMPLAINT NEVER SAW ANYONE EVER VACUM, FLOORS IN ELEVATOR AND HALLWAYS HAD PHYSICAL DIRT AND TRASH APPEARANCE.
FOOD WAS STILL IN THE REFRIDG. FROM PREVIOUS GUEST.
THE HALL FIXTURES, LAMPS, TABLES, HAD NOT BEEN DUSTED IN A WHILE.
SHEETS WERE CLEAN, PILLOWS NICE AND FLUFFY, QUITE ROOM WOULD STAY AGAIN, BUT NEED A LITTLE ATTENTION TO HOUSE CLEANING.
July 11, 2013
Rated 2.0 out of 5.0 by Chains Housekeeping Please
Have stayed at this HIE before and never encountered this problem but on this particular stay things were different. Had one room the first night and we received only towels and empty wastebaskets for our housekeeping that day. Got two rooms the next night and the next day, again came back to unmade beds in both rooms and only clean towels were left in one room and both rooms had empty wastebaskets. No vacuuming nor cleaning of the bathrooms. One room was left propped open with all our personal items exposed available for anyone to take. I went to the front desk and spoke with the young lady at the counter and she apologized. Since we were checking out the next day I'm not sure if this problem with Housekeeping was handled.
July 6, 2013