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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Awesome Staff!!! This has been the nicest place we have stayed this ball season. The staff went above and beyond! They were so friendly. We will stay there again if we play in LA. Thanks again! May 28, 2014
Rated 5.0 out of 5.0 by Nice A bit out of the way, but much better price than downtown. Great hotel stay. May 6, 2014
Rated 2.0 out of 5.0 by Noisy elevator equipment room At check in we specifically requested to not be near the elevator. We were given a room two rooms from the elevator but next to the elevator equipment room. The motors running all night were so noisy we could not sleep. The desk cleck was not very receptive to our request. When we checked, about 3 PM, there were very few guests so there were plenty of rooms available. Unexceptable service. April 29, 2014
Rated 5.0 out of 5.0 by Another wonderful stay My Mom and I come frequently to this hotel to visit my daughter and family. We always enjoy staying here so much and my grandbaby loves to run all around in the spacious lobby/breakfast area. Sherilla and Cherie always make our stays enjoyable and I look forward to seeing them each visit. We will be staying here many, many more times in the future and just cannot imagine staying anywhere else. April 17, 2014
Rated 5.0 out of 5.0 by Friendly, safe and comfortable from beginning to end We experienced outstanding service, friendly smiles, thank you and please come back to visit. I forgot two pair of earrings on the dressing area of the bathroom. I called several hours later to ask if they found them and the very NICE young lady (who checked us in the day before) said they were locked up in a cabinet and on our way back home we stopped by the hotel to pick them up. She was very pleasant and our stay could not have been any better. We will return. Several businesses should take "customer service" lessons from this Holiday Inn Express. This was our get away weekend and we had a wonderful time.God bless. Pleased!!! April 14, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Very much enjoyed my stay. Beautiful hotel, still has that "like new feel". Extremely accommodating staff. Will definitely return, my next time to Shreveport or Bossier City. April 13, 2014
Rated 3.0 out of 5.0 by front desk person This is the first time I'm not welcomed as an ambassador member and get at least a water bottle. April 9, 2014
Rated 5.0 out of 5.0 Very quite and peaceful I was very impressed at the faculty and would highly recommend it. March 31, 2014
Rated 3.0 out of 5.0 by Unfriendly Front Desk Very nice, comfortable, and clean hotel and rooms! But this is the second time I've stayed at this location and have not been pleased whatsoever with one particular lady at the front desk! The blonde lady at the front desk does not speak unless spoken to and actually was very sarcastic when she did. Now I remember whay I will not stay at this location anymore! Other than that, it's a nice place to hang your hat. March 28, 2014
Rated 2.0 out of 5.0 by Not a good experience Upon arrival to our room for the night, we were greeted by the unpleasant/unwelcome/against policy smell of cigarette smoke in our room which was apparently coming from another room. Also, the person who had housekeeping duty that day must have been in a hurry, for he/she left behind their dirty microfiber cloth on the tv stand/dresser, there was no coffee pot, no kleenex, only 2 towels and 3 hand towels and washcloths (for 2 queen beds to sleep 4), no insulated cups and only 1 plastic cup. The toilet paper roller was missing on one side and the roll of toilet paper which was 3/4 used, was just sitting on the shelf. (Ewww!) Fortunately, the other roll had not been opened yet, so we just proceeded to use it. There was also no iron with which to iron our clothes. I can't recommend staying at this particular HI Express (Shreveport, LA next to LA Downs) though I have stayed at plenty of others that were nice. March 23, 2014
Rated 4.0 out of 5.0 by Very nice hotel Enjoyed the stay, was very comfortable once we were able to get into the room. The front desk person had to run the keys three times before they would let us into the room. She was extremely friendly, helpful and apoligized for the problem. The was the nicest Holiday Inn Express I've stayed. March 6, 2014
Rated 5.0 out of 5.0 by Helped me out I had booked for three nights, but at 2 PM I received a call that I had to check out and relocate 200 miles away for business. They worked with me and let me check out late without charging me an extra night. THIS is why I stay there! DP February 28, 2014
Rated 4.0 out of 5.0 by Elevator Overall good place to stay, the only problem I had during my stay was the elevators. One of the the elevators was not functioning during my stay, which became a hassle having to wait. I arrived on Friday and when I left on Sunday the elevator was still not functioning. Another thing I wasn't too impressed was with the hotels Suite, I've stayed in a standard room before in this same hotel and I could not tell the difference between a Suite and a Standard Room. Honestly I was expecting better quality by renting a Suite. February 26, 2014
Rated 5.0 out of 5.0 by Staff and good customer service So, there were some minor issues: the staff parked their car directly under the awning where people pulled in to off load. As her shift concluded...she jumped into her car as it was parked right in front. The reason was 'ice' conditions, her car would not be iced over....Don't think this HI policy. One event but the staff was exceedingly polite and helpful. They missed the platinum recognition as well. February 19, 2014
Rated 5.0 out of 5.0 by Fun and Relaxing Hotel Once again, our stay at the Holiday Inn Express and Suites in Bossier City, La was a real pleasure. Upon arrival and while trying to get into the room I spilled a container of sweet tea and it went everywhere. Sherilla, the front desk darling, comes running and cleans everything up herself, going and getting a mop and making sure that everything was perfect. She could have called housekeeping but she took care of it herself. When I went to the breakfast buffet the next morning, Cherie, the hard working hostess was flying around getting everything put out and perfect and though harried always is striving to provide the best experience. Hers is certainly not an easy job especially when the hotel is full and people are serious about their breakfast. Housekeeping and maintenance staff are always providing what is needed to make a stay enjoyable. Beds are super comfortable and rooms are clean and bathrooms have plenty of towels and washrags and amenities from Bath and Body. Love to stay here. February 16, 2014
Rated 2.0 out of 5.0 by Some issues during my stay The property is a brand new one and well maintained, BUT one day when I went back from work, my room wan NOT clean, I asked the lady at the front desk WHY and she did not know, however, she offered to cleant it by herself.... that was nice from her but that is not her job, even tough the room remained dirty after all. This is not a complaint but I strongly suggest to take care on this opportunity to improve. Thanks guys. Note: Take also care on having breakfast served on time. February 4, 2014
Rated 5.0 out of 5.0 by Nice and Quiet This is a newer Hotel in Bossier and I will stay here from now on. Easy to get to, very nice front desk staff, and clean room. Breakfast was just OK as is the case with all HI Expresses, i.e. if you've eaten at one, you've eaten at all of them. It would be nice to see changes in the menu, but this is not meant to be a negative reflection on this hotel. January 23, 2014
Rated 5.0 out of 5.0 by nice hotel as usual for holiday inn stayed here for business, easy access to highway, nice rooms January 13, 2014
Rated 5.0 out of 5.0 by GOOD STOP This was an oasis on our trip back from San Antonio in August. The Front Desk Clerk recommend a GREAT BBQ place just down the road from the hotel and it was wondeful!! If back in the area I will stop again at this location and get the BBQ again! Thanks!! January 6, 2014
Rated 2.0 out of 5.0 by Comfortable bed and great service Comfortable bed and great service Comfortable bed and great service Comfortable bed and great service December 30, 2013
Rated 3.0 out of 5.0 by Complimentary breakfast The breakfast was terrible the room was nice though. December 23, 2013
Rated 4.0 out of 5.0 by Recent Stay Staff was very courteous and helpful. The breakfast has room for improvement but it is no better or worse than most. December 17, 2013
Rated 5.0 out of 5.0 by Great Experience We have stayed in many Holiday Inn this was by far the best one we have been to. From the front appearance to help of the staff. Getting us a great room away from a group of soccer players. We enjoyed the room bathroom shower water pressure. Just everything if this is the future for all Holiday Inn Express then that is what we will use in the future. December 11, 2013
Rated 4.0 out of 5.0 by Sagging bed and unavailable desk clerk Bed sagged in the middle so that we both rolled to the center. Room 106. HBO guide was in the room but no indication of the channel # The front desk clerk was not at the desk but did appear when I called out. I asked him the channel # for HBO and he told me that he didn't think the motel offered HBO. He did finally find that It was channel 6. Not once when we passed the desk was he out front. Of all the times we've stayed at HI Express this is the first time we've had even minor inconveniences like these. Usually the motels are flawless. December 3, 2013
Rated 5.0 out of 5.0 by Great Escape A really great place to stay, very clean and quiet. We always have a great time when we stay here. November 24, 2013
Rated 5.0 out of 5.0 by Really comfy bed If you are ever in the Bossier City area, I recommend this hotel. Beds are really comfortable and the breakfast food was good. Highly recommend. November 5, 2013
Rated 5.0 out of 5.0 by Great service From the first phone call I made to our check out. The staff was the best that we have delt with. Thank you so much for the great service. October 23, 2013
Rated 4.0 out of 5.0 by Use your GPS This is a relatively new hotel and the "newness" is still quite evident. The front desk staff was great. On the one morning I had breakfast, an omelet evidently made from preformed egg product was served. Couldn't take more than a bite or two. Pretty bad stuff. I would suggest maybe some fresh bread products and just blow off the fake omelets. Other than that the breakfast was what I would expect for a complementary breakfast. The only real con is the lack of signage; tiny signs facing at a right angle to the main road, East Texas St. I would suggest something on the side of the building facing Texas Street. Good thing my GPS knew where it was because it is a pain to find it in the traffic around the hotel. October 22, 2013
Rated 5.0 out of 5.0 by Great staff and great stay. My wife and I enjoyed our stay and felt your facility was a much better value than the Hilton we had stayed at for the 2 previous nights. Your staff were always smiling, very helpful and always made us feel welcome. Although it's difficult to pick out a single person to commend, Sherilla at the front desk was particularly helpful and I'm grateful. October 19, 2013
Rated 5.0 out of 5.0 by great place to stay I enjoyed my stay..very clean rooms, was greeted as i walked in the door by a very professional staff October 18, 2013
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