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Rated 4.1 out of 5 by 181 reviewers.
Rated 4.0 out of 5.0 by Boston stay Front desk staff are excellent. One of the best front desks I have met and I travel about 30% of my time. Room ac was not up to par but we were not in the room much. We told the front desk to look at it at checkout. Great location for the price. Neighborhood was not quite what we expected from the photos but we felt safe. Overall highly recommended due to the staff. July 27, 2014
Rated 4.0 out of 5.0 by great service -the staff was friendly and very helpful -The room was well laid out and was comfortable July 27, 2014
Rated 5.0 out of 5.0 by Great location and very friendly staff! In Boston for a concert at the TD Garden. Couldn't ask for more convenient location right across the street. Room was standard but had very comfortable bed, soft and firm pillows, quiet given the location with excellent ac (weather was 90 and humid!) so very good sleep! Room was clean. Everything was as listed. Breakfast was hot and good variety with fresh fruit. Ice water with fruit in the lobby for a very hot day which was a nice touch. Staff were helpful and friendly. Subway also across the street. Couldn't ask for better value for the cost! I would stay here again when in Boston. July 27, 2014
Rated 2.0 out of 5.0 by Upgrades not finished It was apparent that this hotel was older and upgrades had started. The location was perfect for our visit. However, when we arrived the air conditioning in our room was not working. It was July 2-5 and extremely hot in Boston; our room was barely cooled at all during the entire stay, making sleeping very uncomfortable; in the hallways there was no A/C; however, the lobby was pleasantly cooled. It was apparent that the A/C system should have been upgraded long before the new furniture and linens were . . . . no in-room safe. The price was extremely high considering the lack of A/C and room safe. July 27, 2014
Rated 5.0 out of 5.0 by Staff The staff and management of the HIE Boston Garden went above and beyond the typical efforts to make a guest's stay comfortable and happy. July 27, 2014
Rated 3.0 out of 5.0 by Great location, poor value. Run down. Stayed one night for a concert at the TD Garden. Great location, just across the street. For the money, we expected way more. The staff went above and beyond to help when they could, but this place needs work to bring it up to the standards people expect when paying as much as they do here. Too many things broken, practically non-existent WiFi, cramped room, very slow elevator, insufficient space in the breakfast area (just part of the lobby) make this hotel hard to recommend. July 26, 2014
Rated 2.0 out of 5.0 by Attentive Staff and Management We raised concerns at checkout and were immediately c ontacted by management to address concerns and offered reimbursement of points to our account. July 24, 2014
Rated 5.0 out of 5.0 by Great Staff This was our second stay at this hotel. All the staff we encountered were excellent. The front desk, housekeeping, and the maintenance gentleman we chatted with who was checking the sidewalk for litter when we were waiting outside for a friend. All were friendly, enthusiastic, and interested in making sure we enjoyed our stay at the hotel, and in Boston. The room was comfortable and we loved being able to open the windows. The hotel is right across the street from TD Garden so there is both a cab stand and a T station very close. July 24, 2014
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