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Rated 4.1 out of 5 by 175 reviewers.
Rated 2.0 out of 5.0 by Attentive Staff and Management We raised concerns at checkout and were immediately c ontacted by management to address concerns and offered reimbursement of points to our account. July 24, 2014
Rated 5.0 out of 5.0 by Great Staff This was our second stay at this hotel. All the staff we encountered were excellent. The front desk, housekeeping, and the maintenance gentleman we chatted with who was checking the sidewalk for litter when we were waiting outside for a friend. All were friendly, enthusiastic, and interested in making sure we enjoyed our stay at the hotel, and in Boston. The room was comfortable and we loved being able to open the windows. The hotel is right across the street from TD Garden so there is both a cab stand and a T station very close. July 24, 2014
Rated 3.0 out of 5.0 by Poor Air Condition and broken elevator The first room I was assigned had limited to no Air Conditioning (Room #502). When I asked the desk if they could have it checked, they were very friendly and had the main thence person check on it. I was told that nothing was wrong with it(although it did not blow cold air). I asked to change rooms and once again the staff accommodated. The new room (#203) was much better. The biggest complaint would be the trash truck and street sweeper noise at 3am everyday and the homeless sleeping in front of the hotel and approaching the customers everytime you left the hotel. I will say that the staff was professional and very pleasant. The elevator was broken throughout my four day stay. The service elevator was offered. Unless you are attending an event at the arena, I would stay somewhere else. July 23, 2014
Rated 4.0 out of 5.0 by GREAT SERVICE VERY GOOD STAFF AND SERVICE close to metro in heart of Boston July 22, 2014
Rated 5.0 out of 5.0 by Highlight of Boston Trip Staying at the Holiday Inn Express Boston Garden made our Boston trip even more enjoyable. The hotel is located only a few steps from the North Station, making access to all of Boston easy. It is also walking distance to historical Faneul Hall, Union Oyster Bar, and many other historic sites. The hotel placed in a historic building makes it even more relevant. Upon arriving, you will find a very skilled and helpful staff. Even the manager is in the lobby offering assistance. The rooms are much better than what is pictured. The beds are extremely comfortable, the rooms bigger than pictured, and a very nice, functional bathroom supplied with big towels and toilities. July 22, 2014
Rated 5.0 out of 5.0 by Incredible front desk and cleaning staff 3-day getaway with wife and kids to Boston was made all the better thanks to the associates and manager of the Boston Garden HI Express. They were very helpful in making us more comfortable in the room when requesting extra bedding/towels and the items were delivered quickly by friendly staff. Property manager helped arrange taxi service outside of the city, public transportation and tours within the city as well as helped make recommendations that allowed our visit to be all the better. Comfortable room especially considering the location right in the middle of the city and across the street from TD Garden. Also wasn't as loud as might have been expected for this location, but we were fortunate in that no events were taking place there during our stay. Overall very good experience. July 21, 2014
Rated 4.0 out of 5.0 by Superb staff This hotel appears very tired on the outside and in the rooms. Also the area around the hotel appears very run down.Not helped by the guest lift being out of service for our entire stay of 4 days. However the rooms are comfortable and the staff were extremely helpful and courteous. Considering it was only a 15 minute walk to the centre of the tourist areas it was good value for money. July 20, 2014
Rated 4.0 out of 5.0 by Awesome location, just bring your own a/c Location is the absolute best. So close to everything you would want to do as a tourist in Boston. Air conditioner is not adequate. Room around 76 degrees and won't get any cooler. Valet parking is good and overall service of staff is very good. Elevator was broken, so we had to use the service elevator, which was small and clunky. Business center was also useless. Overall good experience, just be prepared for a stuffy room. July 19, 2014
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