Rated 4.3 out of 5 by 120
Rated 1.0 out of 5.0 by Disappointed10000 Terrible
Me and my friends stayed here to go to the Kanye West concert. Worst experience. They never cleaned the room once. We even asked for some towels and no one came to the room with them. As a matter of fact, the only time they came to the room was to accuse us of smoking in the room which we were not and charged us a fee. We asked about a fee for early check-out and we were greeted with I don't know go ask the front desk. We had a great time in Boston and plan on returning, just not to his hotel.
November 20, 2013
Rated 5.0 out of 5.0 by Skyeasy the hotel overall
Am very pleased with the service from your staff. Everything was great. Only one problem. The tv on room 408 if two people are watching the person on the left could not see it
Had to move dresser. Other than a great place and wonderful location.be
November 18, 2013
Rated 3.0 out of 5.0 by DownUnderDawg Great location, but difficult to rest.
The location of this holiday inn is why we chose it, right in the downtown area within walking distance to historical Boston. From that respect, we really liked the location and did a lot of walking. The down side is that the hotel is right next door to The Garden and bars, and they had concerts/events during our stay.which made it very noisy on the street. We were on the top floor (5th floor) and the noise was still tremendous. It does slow down as the night progresses, but if you have any plans of getting to bed early and getting sleep, it could be compromised. We could also hear water/pipes really loud when other rooms were taking showers in the morning, much more so than is usual for a hotel. Otherwise it was a pretty typical Holiday Inn. Oh...and almost forgot, there is a $39 a day Valet charge. Not sure if that is advertised or not, but I didnt see it. Nowhere else to park, so you pretty much have to pay that amount. I used my points to avoid having to spend much out of pocket , and then to have to fork out $39 a night on top was unexpected.
November 15, 2013
Rated 5.0 out of 5.0 by ajfam Great Spot In Boston
This place was perfect! Just a few steps literally to TD Garden. Lots of great restaurants and bars nearby. Hotel was extremely clean and service was excellent. Nice complimentary breakfast offered in morning with lots of choices. Staff continuously went above and beyond to make sure we were always satisfied. We have stayed at many hotels in Boston and I would highly recommend this establishment. We attended a Bruins game and it was awesome to not have to walk far after the game!
November 11, 2013
Rated 3.0 out of 5.0 by BigEric93 Great Location
If you want to be close to everything, this is the place for you. You can walk to many places or a short Cab ride to many of Boston's attractions. My particular room did not fair well with the abrupt weather change from cold to warm. I arrived very late and my room was warm and took too long to try to cool off with the HVAC so I was able to crack the windows. Although I was on the 4th floor the street noise was noticable. I was able to dose off for the 5 hours I was there and then I needed to catch a cab to the airport. The front desk hailed a cab for me and I was at my terminal before I could finish my fresh cup of coffee from the Hotel. I have stayed at Holiday INN express all over North America as well as Australia, Europe and Asia. This location is not set up for the peaceful get away, it is all about easy access. If quiet is what you need, then look to another location. Otherwise, This is a great location.
November 5, 2013
Rated 4.0 out of 5.0 by tb210989 Happy
Perfect for staying in the city for a night. Clean room, friendly service, and great location!
November 5, 2013
Rated 5.0 out of 5.0 by Wildcat44 Exceded Expectations
I thought I was going to be staying at a good hotel and it turned out to be a great hotel. The staff was exceptional.
November 3, 2013
Rated 5.0 out of 5.0 by Boon712 Comfortable room and nice people
My husband I had had a lovely stay. It was just for one night. We were going to a concert at the TD Garden, which is right across the street. Couldn't be any more convenient. We just walked there and back. The room was clean and comfortable. The breakfast was tasty. It was all very nice. I left my phone charger by mistake and it is being mailed back to me. Like I said everyone was very nice. We will definately stay again.
November 1, 2013
Rated 5.0 out of 5.0 by DrRob61 Don't judge a book by its cover
After checking Google Earth Streetview, I was hesitant to stay at this hotel, but boy would I have been wrong. What it lacks in curb appeal is more than compensated for by the OUTSTANDING and attentive hotel staff. The accommodations are older but they are well-maintained and look like they were decorated by the Pottery Barn. Very comfortable bedding and mattress. An example of the level of customer service we experienced: We were 1 hour late for breakfast, but the wonderful attendant who was nearly finished clearing away the breakfast mess, brought us 2 full breakfast platters complete with 4 hot cinnamon rolls, all without us asking. We were a short, easy stroll to Faneuil Hall and Quincy Market, and 2 blocks from the T. We will be back!
October 31, 2013
Rated 1.0 out of 5.0 by lg06 Staff and service good, everything else poor
No complaints at all about staff. They are friendly and helpful. Hotel is outdated. One elevator was out of order, room was obviously heavily used with damage and wear. I'm not talking about scratches in the wood. I'm talking about a shower faucet that required some reassembly to get in working order, a hair dryer that had difficultly shutting off which also popped the GFI in the outlet and then nearly pulled the plate out of the wall when I tried to unplug it and reset. Room heating blew out cold air more often than warm. Street noise was ridiculously loud, no sound proofing at all in the windows which is odd for a hotel located in a city center and especially necessary when located next to TD Garden. I would rather stay an hour outside of the city and even pay the same price than stay at this hotel again.
October 30, 2013
Rated 4.0 out of 5.0 by NYBruinsfan Location, Location,Location !
If your going to the Garden to see the Bruins or Celtics, this place is PERFECT !Directly across the street from the Garden. Just steps away from numerous bars and restaurants and a 5 minute walk to Quincy Market and the waterfront. A perfect North End hotel. The front desk staff were a pleasure and the concierge Anita was the ultimate host and ambassador for the hotel as well as the city of Boston. Be sure to meet her , she's a delight. Breakfast buffet was surprisingly good and was attended to by a young lady who couldn't have been any friendlier or more attentive. We'll be back when going back to the Garden
October 29, 2013
Rated 3.0 out of 5.0 by Jman63376 Not too impressed
Was not impressed with room - could use updating. bathroom ceiling leaked a lot only when person upstairs was using it. Breakfast was very limited. However, Anita (morning concierge) was OUtSTANDING!!! Very helpful and enjoyable.
October 28, 2013
Rated 5.0 out of 5.0 by MichelleM3 Great Location / Great Staff
Perfect location, right off the T line, close to the freedom trail, not as expensive as the other neighborhood hotels. Good eateries & a CVS less than a block away. Great staff, super helpful. Clean room, yummy breakfast. Fantastic hotel, will stay at again when in town.
October 27, 2013
Rated 4.0 out of 5.0 by Heinman Perfectly located and run by very nice staff
At a first glance the Boston Graden does appear a kind of old and "outdated". But the warm welcome by Hotel Manager Anita and her friendly crew make us feel very conveniently accommodated in our King Size Room.
The room is equipped with a very spacious and comfortable King Size bed. However here action has to be taken. The Sofa bed for the third person is, sorry to say that, a shame and not acceptable ! A rolling bed (very narrow and still too soft) has been provided, however the comfort was not pretty much better. But this was really the only neagtive issue to be pointed.
The breakfast was above the average. It contained fresh Fruit, which I have never experience before in a mid-class hotel.
The attentive staff was friendly, and helpful at any time.
The hotel is located at the TD Gardens and only a ten minute walk away from the harbour and old town, where plenty of italian restaurants are offering good quality.
Thanks to Anita and her staff for the familiar atmosphere.
October 26, 2013
Rated 5.0 out of 5.0 by Seawall Great Location and great Customer Service and Staff
This is one of the best Holiday Inn Expresses we have stayed in, great location, clean quiet room, but the staff and Anita sets this one apart from others, friendly , helpful they always say Hi to you coming or going, Anita sets the standards for this location with her quick and friendly smile and amazing attitude, she truly loves people and it shows, I recommend this location for easy access to airport and all of Bostons attractions and sites, restaurants etc, we will definitely stay here again.
October 21, 2013
Rated 4.0 out of 5.0 by NHND Superb staff, pity about the building!
Staff were just brilliant .... knowledgeable, courteous, helpful etc. we would have quite happily given them 6 out 5 stars if possible! ... and a real credit to the hotel and IHG!
Sadly on the downside the room had a blind that didn't work so this left it quite dark and one of two lifts was not working throughout our stay. To be fair this was acknowledged and a deduction was made to our final bill which was greatly appreciated.
We also had some reservations about the location of the hotel and didn't feel too safe after dark.
October 19, 2013
Rated 4.0 out of 5.0 by Eastervisitor Friendly staff
While the location is not in the most salubrious part of Boston, it is good for most tourist sites with many in walking distance.
Staff are friendly, helpful and courteous.
Best hotel bed I've ever slept in!
October 18, 2013
Rated 5.0 out of 5.0 by rafaBR Comfortable
It was an excellent experience, because this hotel is in a strategy place in Boston, the staff is very kind and understanding.
One thing that is not so good was the smell of the room.
October 17, 2013
Rated 5.0 out of 5.0 by Tina65199 Very friendly service
The hotel is central, but peaceful. It was very nice that we don't hear our room neighbour.
October 17, 2013
Rated 5.0 out of 5.0 by PamBrian Fantastic service
Our stay at the Holiday Inn was very nice, the hotel staff members were some of the friendliest and most helpful we have encountered in our travels. No question we would stay there again.
October 12, 2013
Rated 1.0 out of 5.0 by NI2013 Not if you want to rest.
This would be a decent place to stay if attending a sporting event at the Garden.
The worst if you want to get some rest.
Valet parking is available and in line with parking in the garages however the valet is not there 24hours a day requiring a walk to your car if you need to check out early.
Not at all worth the cost to stay here.
October 7, 2013
Rated 4.0 out of 5.0 by BJVa Comfortable and Convenient
Positives: Friendly, helpful staff; clean room, 24-hour access to fitness center, close to public transportation, warm cinnamon rolls for breakfast!
Negatives: Chilly room despite turning up the heat; not enough lighting in the room
Overall a good choice and I'll definitely stay there again.
October 1, 2013
Rated 5.0 out of 5.0 by cajun60 Extremely helpful and friendly staff
Our recent stay was very pleasant. We were greeted each time we came in and were always asked if we needed anything. The location is perfect for anyone using public transportation.
September 30, 2013
Rated 4.0 out of 5.0 by Twistedsisters Great Staff!
My sisters and I were very impressed with all the staff, especially Anita at the front desk who is a great ambassador for the city of Boston.. We were welcomed "home" each evening upon our return from daily sightseeing expeditions and help was always available when requested. Thanks for making our visit to Boston that much nicer!
September 30, 2013
Rated 5.0 out of 5.0 by RMS123 Friendly staff, Great Location, Clean and comfortable room.
Great location to TD Garden, Sports bars and restaurants, walking distance to North End including Little Italy and it's restaurants, Quincy Market, Freedom Trail.
Also to subway North station, and Sightseeing Trolley.
Very Friendly staff, The room was clean and comfortable.
Breakfast in the hotel was okay. Knew that going in.
Thought Valet Parking was a bit pricey considering what you are already paying for a room,
Convenient to nearby CVS, 7-Eleven, and other shops in case you forget something.
Was able to check out and store bags there for a while for a subway trip to the Sam Adams Brewery
September 29, 2013
Rated 5.0 out of 5.0 by Shorty "Our Home Is Your Home"
have to compliment the entire staff for their dilligence, patience and care - Boston is known for it's friendliness, and here you will find the best of it
September 26, 2013
Rated 3.0 out of 5.0 by Amit2013 great location, great service
We came to Boston for the first time and were happy with the hotel's location, near a tour bus stop and within walking distance to a few tourist attractions. We also got great suggestions from the front desk staff. When we needed something from housekeeping, they responded quickly and were courtious. We had a very pleasant stay!
September 25, 2013
Rated 4.0 out of 5.0 by FamilyTravelDirector Family Trip to Boston
Finding a room for more than four people in Boston is challenging. The staff make this this hotel great!! The rooms are a little dated and smaller than we expected for suite, elevator was slow and the neighborhood is a little sketchy at night for younger kids; but the warm smiles and super service from the staff made these items minor. We would stay here again.
September 21, 2013
Rated 5.0 out of 5.0 by ray100 would never expect what we got
we arrived at the oldest Holiday Inn we have ever stayed at. And to our surprise the hotel was clean, the staff as friendly as can be, we were close to everything Boston has to offer, and we would def stay at this hotel next time we are in the city.
September 19, 2013
Rated 5.0 out of 5.0 by Erin6698 Staff
Everyone was very pleasant and accommodating. Location was great close to many of the activities we wanted to visit.
September 9, 2013