Rated 4.1 out of 5 by 321
Rated 5.0 out of 5.0 by PlatinumMember222 Great weekend
I stay in IHG properties over 100 nights a year and this was by far the friendliest/attentive staff I have experienced. I'd note names, but the entire team went above and beyond. You can't beat the location either for its proximity to Boston's attractions. The Valet staff was very efficient and made parking a breeze. Highly recommend this location for visiting Boston on business or leisure!
February 24, 2015
Rated 4.0 out of 5.0 by DVAJR Staff
The staff is very helpful and helped me when I was running late for a meeting. I wouldn't have made it if it wasn't for them.
February 23, 2015
Rated 5.0 out of 5.0 by Cather35 Front desk staff
The people at the front desk were extremely responsive to our needs. When there was a mix-up about the type of room we reserved, they immediately made it right. I was impressed. There was always someone available whenever we had a question.
February 23, 2015
Rated 5.0 out of 5.0 by maybelle123 Friendly service and great location
Holiday Inn and Suites Boston Garden was the perfect choice for us during our recent stay. My husband had to visit some accounts in Boston and I was bringing my granddaughter to see Disney on Ice "Frozen" at the TD Garden. Boston had very limited parking because of the month long snowfall so we decided to say here. The hotel is right across the street from the Garden! The staff who greeted us were so friendly and accommodating!
Valet parking was great because there really wasn't a place to park... and the fee of 39.00 is well within the normal fees of Boston parking. The room was a suite and was spacious and clean... beds were comfortable. I was very impressed with the cleanliness of the breakfast area...and there was a nice assortment of hot and cold food. The most impressive thing about this hotel is the staff...there are awesome, especially the ladies who greet you for breakfast in the morning!
February 22, 2015
Rated 5.0 out of 5.0 by Weiner53 Location, Location, Location
The location across the street from the TD Garden is very convenient when traveling with young children. Restaurants were almost next door. The hotel was very comfortable.
February 19, 2015
Rated 1.0 out of 5.0 by mount3 Overall Terrible Place To Stay. Two actually good staff member
This hotel had one word for it. BAD! The breakfast wasn't kept fresh, they do not serve any juices, and I almost spit out my omlette.
I had to self park because after driving around attempting to find a place to eat for 2 hours (where 4 fast food restaurants never existed# and my car getting stuck in snow, I missed the valet by 2 minutes. Then I over paid at the convention center for self parking #as opposed to the advertised price for the hotel#. That same day, the hotel did not have satellite service so I couldn't watch tv and I found out my heater was not working properly in my suite. #Yes, I had a suite.#
The following day, I used the valet parking. The valet asked when I would need my car and it would be ready at that time when I come down. I asked if he was sure, and he told me as long as that time was written there with the computer in front of him, then I was fine. I give him my time for 9:00am and I come down 9:00am, hand over my valet ticket, and the new valet had no idea what I was talking about so I was late to my job site. Then that valet attempted to dispute with me stating I was wrong when there were times for other people written that they had no problems for.
Then I called last night asking for a receipt copy. And the same African American manager with a Jamaican accent whose hand written instructions he previously gave me to get to the convention center to self park stated repeatedly that I never stayed at the hotel giving him the exact check out dates and room number. This place is in a terrible location, no parking, bad food. Its an embarrassment.
There were two capable staff members. The service engineer, Bob, was courteous, helpful and knowledgeable. And one front desk/manager employee named Christine. She actually was incredible as an employee. She went above and beyond trying to assist me for restaurants and parking. I almost ran out of gas driving in circles for an hour #cause for some reason the valet put an extra 30 miles on my car for a 2 mile drive so I desperately needed to find a gas station) and she guided me to a gas station over the phone. If I could I would promote her immediately and hope she can change this hotel and get it running right. I would take her out for a thank you dinner or drinks for being so helpful if I could.
I have stayed in easily more than 20 different holiday in locations and plan on staying in them another 160 days this year. This was awful for a Platinum member to have to put up with. Being late for a job cause of that valet fiasco and the overall unpleasantness is unacceptable.
February 17, 2015
Rated 1.0 out of 5.0 by KevinL52 February 8 & 9// Blizzard in the North End
I had the pleasure of visiting this location for two nights during the blizzard. We had no TV during most of my two day stay and in addition, the internet was so weak that you couldn't use it.
After my first night's stay, the room was cleaned, but they forgot to clean the bathroom. I took pictures of the bathroom and showed them to the personnel at the front desk. I received a list of excuses why it wasn't cleaned.
On the second morning, I went to breakfast at 6:25 am which was 5 minutes before the official opening. I received a lecture that the breakfast area didn't open until 6:30. The attendant then went into the kitchen area and told the other employee not to come out and do anything until after 6:30.
Please note, this isn't the normal experience that I have at Holiday Inn Express locations.
February 13, 2015
Rated 5.0 out of 5.0 by FamilyVaca TD Garden across the street!
Getaway with my wife to see a Celtics and Bruins game and they both WON! Plenty of bars and restaurants surrounding the hotel. Short walk to the North End which we enjoyed all the Italian bakeries, cafe's and restaurants. Well worth the extra money to stay here. Highly recommend the valet parking. Don't need to worry about finding parking.
February 11, 2015