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Rated 4.2 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by recommended, would return We had a great time, with a generally excellent experience. The staff was friendly, responsive, and helpful. The room was always clean, with plenty of towels and toiletries. The breakfast was very good; we were spoiled by the variety and the staff replenishing quickly. The only "negative" comments are that the room smelled a little musty when we returned in the evenings (but turning the air conditioner to a lower temperature resolved this) and that there was sometimes a brief loud noise (in the pipes?), which seemed to be related to flushing the toilet. August 18, 2014
Rated 3.0 out of 5.0 by Great service ... the bed ... An very good hotel with excellent staff, for the most part. The bed was just a 'tad' too hard for comfortable sleeping and the in-room AC made 'noises' during the night. The Complimentary Breakfast had abundant offerings and varied between days, all of which were NOT bland with respect to taste. The lobby, common areas, and room were clean and staff did their best to keep it that way throughout the day. The location is good, in respect to access to Boston attractions, though outside of easy walking distance, with use of local taxis. Unless going to 'established' stops on the Courtesy Shuttle's route or the airport, the Shuttle is not an effective method of transportation. This hotel is Handicapped Accessible, within reason - not really wheelchair accessible, but 'workable' for those that are 'mobility impaired'. August 18, 2014
Rated 5.0 out of 5.0 by good location and good people front desk person was a great help, friendly and very busy and shuttle driver at pickup was great! August 13, 2014
Rated 4.0 out of 5.0 by Wonderful Customer Service We had a wonderful lady check us in and provide lots of helpful information about traveling in Boston. August 12, 2014
Rated 4.0 out of 5.0 by Decent location This hotel is OK because of its central location in Boston. The place is clean but needs to be brought up to today`s standards ie. bathrooms, breakfast area. August 10, 2014
Rated 5.0 out of 5.0 by Very Pleasant Stay We stayed 2 nights at the HI Express - Boston and were very pleased with the facility. The proximity to the freeway is largely not a problem with only occasional truck noise making it into the room. The facility is well run by a very attentive and competent staff. Check-in was a breeze. The front-desk host had us on our way to our room in no time and was quick with information regarding their shuttle and using the subway. The room itself was clean with everything working as it should. The bathroom was a typical bathroom with nothing noteworthy but on the positive side, no complaints either. It was very clean. Overall, the stay was very good. One big positive was how quiet the room was. Aside from the occasional muted truck or motorcycle on the freeway, I heard nothing else from outside the room. A HUGE plus for anyone annoyed by slamming doors (there were none) or loud neighbors (didn't hear them). Would I stay here again? Yes. August 9, 2014
Rated 5.0 out of 5.0 by Guter Service Der Service war gut und freundlich. Die Klimaanlage liess zu wünschen übrig August 9, 2014
Rated 4.0 out of 5.0 by Good hotel near the city This was a good quality hotel close to the City of Boston. Staff was friendly and the room was up to date and clean. I did not have any issues during my stay. The rate was a little higher than expected for a HIE property. August 8, 2014
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