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Rated 4.3 out of 5 by 241 reviewers.
Rated 4.0 out of 5.0 by Great Rooms and Wifi Breakfast menus selections did not have vegan/vegetarian alternatives. There were no microwave safe containers in the rooms. October 14, 2014
Rated 5.0 out of 5.0 by Great hotel a little out of the city center I staid here to use my Reward points and avoid the high prices of hotels in Downtown Boston. The price is still quite high but more affordable. Subway is in walking distance, albeit not a really nice walk but doable. October 14, 2014
Rated 5.0 out of 5.0 by Excellent service! The hotel was very clean. Front desk was courtious and very helpful. Location is great. Located right next to a shopping center with a variety of places to eat. October 14, 2014
Rated 5.0 out of 5.0 by good found the staff friendly and helpful and breakfast was good and the rooms were clean and a decent size if in Boston I would stay there again October 12, 2014
Rated 5.0 out of 5.0 by great service Clean , comfortable. VERY helpful staff. Convenient to the Subway and airport. Would not hesitate to stay again. October 8, 2014
Rated 5.0 out of 5.0 by Exceptional Staff!! We flew in to Boston for a family wedding. It was our first time visiting this area. The staff at this hotel was exceptional! They made what would have been an average stay a perfect weekend. We had the good fortune of meeting many of the Holiday Inn Team during our 4 1/2 days in Boston and found each and every one of them to be professional, kind, charming, knowledgeable, a pleasure to be around and incredibly helpful. Because of this great staff, I will only stay at this hotel when I go back to Boston. We had a wonderful 4 day weekend and truly appreciate how hard the staff worked to help make it that way. We can't wait to visit Boston again. October 7, 2014
Rated 3.0 out of 5.0 by Very poor customer service Being a platinum rewards member, I am often thanked for my loyalty and upgraded upon arrival. The woman who checked us in was rude, apathetic and unfriendly; she didn't even bother telling us we were upgraded to a King suite. As I was traveling with my daughter, we would've preferred our original two Queen beds, but didn't want to trek back down at 11:30 at night to deal with her unprofessional attitude a second time. October 7, 2014
Rated 5.0 out of 5.0 by Very client oriented and accommodating. Best hotel I have ever stayed. The staff tried to make our stay the best possible experience including the shuttle driver. 'Very impressive. October 5, 2014
Rated 3.0 out of 5.0 by HIE Boston Property is adequate; however, air and water quality are poor. Water quality seems to be poor throughout the area though. October 5, 2014
Rated 5.0 out of 5.0 by My stay at your hotel Everything during my stay was great the room condition of the hotel and the staff was great October 2, 2014
Rated 4.0 out of 5.0 by Good hotel but don't expect shuttle service from Amtrak They do not provvide shuttle service from the Amtrak South Street Station even though we were told that that service was provided. October 1, 2014
Rated 5.0 out of 5.0 by Great location This hotel is close to the Cruise Ship term. and Logan Airport. However the rooms are very small except for the Suites. October 1, 2014
Rated 4.0 out of 5.0 by Day Trip Nice Place for the night we stayed. Staff was helpful in getting a taxi for us. September 30, 2014
Rated 2.0 out of 5.0 by Airport Shuttle Drags it Down I'm choosing to ding the hotel due almost entirely to the poor airport shuttle service. It's not really fair but it infuriated me and this is my only recourse. The hotel itself was fine - except that it is ridiculously priced for the room you get. I stayed here for the convenience of parking and airport shuttle. When I returned, I called and they told me to go to the Hotel Van area. Well, there was no sign that said Hotel Van but I did see Shared Van and went there. It didn't really feel right so I called back and asked for clarification. They again said "Hotel Van pickup". I said "Well, I'm at Shared Van. Is that it?" They said "Yes". I waited. And waited. They called and said the driver missed me at the pickup. I finally found out that I had to go to the Courtesy Bus section. I waited another 45 minutes to get picked up. If they would have simply said "Go to the RED Courtesy Bus area". It would have matched the signage and I would be giving them a more favorable review. September 29, 2014
Rated 5.0 out of 5.0 by Great Room, Excellent Location Good Value We recently stayed at the HIE on Boston Street in Boston. The location was convenient to the T stop on the Red Line, close to shopping and downtown. The staff was excellent in meeting our needs and helpful with the surrounding amenities and attractions. The room was very comfortable and clean. The only two minor issues were that the bathroom fan was loud and came on anytime the light is turned on and the air conditioning unit was a little loud. However these were minor things and the overall stay was very enjoyable. The breakfast offered a lot of variety including hot and cold items and fresh fruit. The complimentary bottles of water were great and the free parking in that part of Boston was an added bonus. The neighborhood felt safe at night, we walked back from the T stop after mid night and were totally comfortable. We would definitely stay there again if back in Boston! September 28, 2014
Rated 4.0 out of 5.0 Staff very helpful Even if some distance from downtown, the shuttle service worked well to get to necessary transportation hubs. My stay was enhanced by the front desk staff, who were most accommodating. Room amenities very satisfactory. September 16, 2014
Rated 4.0 out of 5.0 by Solid Hotel I often choose to stay at Holiday Inn Express Hotels. This particular trip was for business, and the hotel was located within walking distance of the T. The staff was helpful , and the breakfast was great. There were a few kinks with the room...kind of loud A/C wall unit and a refrigerator that clicks. Otherwise it was very good stay, and I would consider staying here again. September 15, 2014
Rated 4.0 out of 5.0 by team usc all at breakfast breakfast area was overflowing with 200 vollyball players,no free tables,should have set up a special area for the student teams. also five people sleeping in the entry area??? Why? September 13, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great service We booked a room with two beds over the internet with online payment. Everything went smoothly and our check-in was simple and quick. Our room was too our expectations, large with king size beds (2). Very clean sheets and after a very good night of sleep we woke and went down for a very good assortment of food items for breakfast. One of the best I have had in the many years I travelled on business (now retired). Good shuttle service and front desk personnel that are courteous. The three of us were very happy about our stay, and will recommend to friends from the Montreal area that they drop-in when visiting Boston. Richard September 12, 2014
Rated 5.0 out of 5.0 by great service We had a delightful experience at the hotel. The hot baked cookies were great. September 12, 2014
Rated 5.0 out of 5.0 by Great place to stay Love the friendliness of staff at this location. Was greeted warmly and able to get into my room as soon as I arrived. The location is great and there is a T train in walking distance to take you wherever you need to go. September 10, 2014
Rated 5.0 out of 5.0 by Location, friendliness, cleanliness This location was convenient to all of the Boston area as it was just a 5 minute walk to the Andrew T Station. The staff was friendly, helpful, knowledgable and professional. Rooms were clean and comfortable and the breakfast was great. Perfect for our stay in Boston. September 8, 2014
Rated 5.0 out of 5.0 by great service We've stayed at this Holiday Inn Express several time when flying from Boston. The service staff is always friendly and helpful. The hotel is close enough to the airport that it only takes about 10 - 15 minutes on the shuttle. The shuttle was prompt and the driver very helpful with our bags. The rooms are spacious and clean. September 8, 2014
Rated 5.0 out of 5.0 by Would stay again The room was clean. There was some sort of smudge on the shower curtain but other than that nothing I noticed. Staff was friendly and attentive. Received smiles. Lobby was clean and modern. A/C alittle noisy but nothing to really complain about. Like any A/C unit really. September 7, 2014
Rated 5.0 out of 5.0 by Great stay Room was large (2 queen beds) and service was good. September 4, 2014
Rated 5.0 out of 5.0 by Nice stay Stay was peaceful, nice complementary hot breakfast. September 3, 2014
Rated 2.0 out of 5.0 by Clean rooms, but overall unsatisfied I recently stayed at this Holiday Inn Express and although it was clean, there were many other areas that the hotel lacked in. The air conditioner in our room did not work properly. For our entire stay the room was hot and uncomfortable. Also, the wifi access (although free) was EXTREMELY slow. The front desk staff, for the most part did not seem happy to help us. Although, Gina (front desk) was more than helpful. She went ablove and beyond offering suggestions onplaces to go and how to get there. She was the saving grace. We absolutely adored her. Very pleasant. September 2, 2014
Rated 5.0 out of 5.0 by great maid service My room was cleaned everyday,by a lady who was attentive to our needs,extra towels,etc,and also great receptionist host. September 2, 2014
Rated 5.0 out of 5.0 by Boston Good Hotel! Nice comfortable room. Was able to park/sleep/fly. September 1, 2014
Rated 5.0 out of 5.0 by convenient to work location The hotel front desk staff were very accommodating answered my question and changed my dates I wanted to stay with no problems. Very happy with this hotel August 31, 2014
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