Rated 4.3 out of 5 by 313
Rated 4.0 out of 5.0 Good end to bad weather day
Staff and facilities were welcome and at a great price when we got stuck.
February 26, 2015
Rated 4.0 out of 5.0 by Dalan47 Unwelcome mob
A large mob of teens entered the hotel foyer at around 11:00 p.m. - rude, loud, disrepectful. There did not appear to be any action to have them removed. They even activated the fire alarm.
February 23, 2015
Rated 5.0 out of 5.0 by cangell10 Great Place to Stay
This is one of the most kind and generous hotels I've ever stayed in. I came to Boston for the first time for 5 days to look into a couple of colleges I was interested in, and the staff was great. We had great conversations with the front desk staff and the rest of the staff throughout our stay. They gave us advice about taxi's and the subway, and how to use both.
The room was clean and had everything we needed. Breakfast was great and contained a lot of variety and choices. Fresh baked cookies were served at 6pm everyday and there was always complimentary hot tea and coffee in the lobby.
They had a shuttle that went to the nearest T station, the airport and two other stops I can't remember. They were very reliable and the drivers were kind and understanding. The shuttle always came and left on time and all stops were complimentary, expect for to or from the airport which was a reasonable and cheap price of only $5.
There was one incident where the fire alarm was pulled at midnight and by a bunch of boys as a 'prank'. It was in no way the hotels fault and they handled it very well. The individuals who pulled the fire alarm were kicked out and the fire department got there in less than 5 minutes, even though the roads were wet and Boston was in the middle of their worst snow storm in the last 7 years(about 97" total).
The hotel isn't located in downtown Boston which is where we were most of every day, but that wasn't a problem. The subway is great and cheap. Do not call a taxi! We tried to call one to go downtown our first day, and waited for over an hour! The hotel staff explained this is pretty normal for Boston and the area, but still! We ended up taking the subway and it only took us probably 30/45 minutes overall to get there.
Also, when we were at the airport after we had been dropped off and gone through security, my mom realized she had left her iPad charging in the hotel lobby. We called the hotel and they brought it to us at the airport, no charge for shuttle(although we did tip them)!
The only complaint I have was that the walls were very thin and we could hear the people in the rooms next to us when they were talking loudly or playing music. It was not a huge deal though, as most hotels I have stayed in have had thin walls and doors.
Overall a great hotel, will defiantly stay here again my next time in Boston.
February 23, 2015