Rated 3.8 out of 5 by 268
Rated 5.0 out of 5.0 Best staff at any hotel
The staff employees at this hotel were fantastic. Everyone was attentive, helpful, and service oriented. They made pleasant conversation, asked how they could be of service and made sure I had everything I needed. I was very impressed.
June 13, 2014
Rated 5.0 out of 5.0 by CJHansen Genuine Courtesy of the staff
I was coming to a conference in Boston and had a room at a nearby B&B and it was a DIVE! So moving to the Brookline Holiday Inn was HEAVENLY! The front desk staff person allowed me to check in early (with a genuine smile!) since there was an available room which allowed me to enjoy the city with my husband and be completely settled after the fiasco at the local inn. Then, there was a tiny glitch with our air conditioning and within 5 min of calling the front desk, the engineer was at our door! Woo hoo for service! When I asked the hostess from the restaurant where the restroom was, she actually WALKED me to the restroom! with a SMILE! So gracious! When I asked to extend my check out time because I was running late, the front desk was so cheerful and kind about it. Then, when I came in to the desk, she recognized me and said, "Oh, I'm glad that worked out for you!" (again with a smile) That genuine smile is worth so much to me. It's almost like they WANT to make sure that I enjoy my stay. I am telling all my friends and would come back in a heart beat.
June 13, 2014
Rated 4.0 out of 5.0 by wardley good location for dana farber patients
i stay here twice a year for my semi-annual visit to dana faber cancer institute. there is a free shuttle to hospital from hotel. the rooms are adequate, nothing fancy. the restaurant is open for breakfast with a decent buffet or menu items. the lounge is open in the evenings for drinks or dinner. the hotel is located near many neighborhood shops and restaurants in the brookline neighborhood, all within a short walk. the airport is seven miles away, about a $30.00 cab ride.
June 10, 2014
Rated 4.0 out of 5.0 by Heldo Potential to improve
The staff were the best thing, shuttle service to Harvard medical school and the nearby hospitals was an asset. Menu variety and food options were limited. Room's furniture is run down and A/C is old and buzzing with little air in the room.
June 8, 2014
Rated 2.0 out of 5.0 by Newyork50 Comfortable bed and nice area
This hotel is usually very nice. The only bad experience was my last visit and it was mainly the hotel staff that were rude and not welcoming at all!
May 30, 2014
Rated 5.0 out of 5.0 by Dbbbb great location -good stay
Excellent location to Boston. Green line subway is 5 minutes away from Boston. Comfortable rooms and good food..especially the all you can eat Sunday breakfast buffet! Glen the General Manager was visible, active and making sure all guests were well taken care of. Would definitely return!
May 28, 2014
Rated 4.0 out of 5.0 by 2Chipper Cleaning Solution
First room had a sliding door to outside that would not lock.
Both first and second room had an excess of cleaning solution odor
May 17, 2014
Rated 5.0 out of 5.0 by lulu 410 Great front desk staff Exellent food service
I would highly recommend this hotel . We had a wonderful stay!
May 14, 2014
Rated 3.0 out of 5.0 by Mark307 Convenient value
My business was in the financial district and my child was at Boston Univ. The Green Line's Kent Street stop is right outside the hotel and BU's West Campus is walking distance. So that's the convenience factor. The value was that the rate is relatively low for Boston (of course, the hotel is in Brookline!).
The real problems are the parking garage is sketchy (tho I felt safe enough as I tried to find my way from the garage into the hotel at night). Also, the rooms need a SERIOUS refresh or at least a deep cleaning. The dust in the corners was thick. The bathroom was clean enough but also needed a fresh finish and fixtures.
May 13, 2014
Rated 3.0 out of 5.0 by DWSACT Good Location, Nice Facility, Spotty Service
This motel was ideally located for visiting our daughter in the Brigham and Women's Hospital. Free hourly shuttle is available to and from the hospital complex on weekdays. The motel pays for taxi service on weekends. Our only complaint about the facility was that the very low toilet made it hard to for us to get our old bones off it. We ate one late supper in the dining room and were served very decent BLTs by an attentive dining host. We left a Nook recharge cord in our room when we left. It was found and promptly returned when we inquired about it.
Services were decidedly spotty. We left one wakeup call. It was not delivered the next morning. It took four phone calls to get a shower chair. What was initially delivered was a package of bath soaps. "I thought you asked for bath gel, not a shower chair," said the bellman.
May 12, 2014
Rated 3.0 out of 5.0 by UpstateNYer Nice Surrounding
The A/C wasn't turned on yet so it made it very difficult to sleep comfortably at night during our stay with it being 76 degrees in the room with no fan.
The pool water was slightly colder than expected while the hot tub was extremely hot with strong chemicals that made breathing difficult.
May 12, 2014
Rated 3.0 out of 5.0 by Pennsylvania Teacher Good by expensive
I travel to Boston a lot and use many hotels in the area. This hotel is average for a Holiday Inn...meaning it is a nice place. However, unlike most Holiday Inn's it is a little over priced (room rate) and they charge a lot for parking ($30.00 a night). The food is good, especially their breakfast, but here too a little over priced. It is in the center of Boston which makes in convenient and I am sure justifies to them the over pricing of services, but if you can drive a little or take the T... there are many more affordable hotels in the greater Boston area that include a free breakfast and free parking... which for two people saves an additional $60.00 a day.
May 7, 2014
Rated 5.0 out of 5.0 by Jewels27 Location, location, location
This Holiday Inn is conveniently located steps from the Green Line...literally just across the street. The area has great walk ability to bars, restaurants, nail salons, drug stores, Whole Foods and Trader Joes! Very quiet and rooms were quite nice. We had a temperature problem, but the manager, Glen, saw to it that we were moved to another room due to the malfunction and even sent up a fruit/cheese/cracker plate for our troubles. Our daughter lives in the Boston area so we visit often. Holiday Inn Brookline will DEFINATELY see us again!
May 7, 2014
Rated 5.0 out of 5.0 by Bestolar Hoping no one reads this review! My best kept secret
I am hoping no one reads this review because I do not want to have ANY difficulty booking a reservation in the future. I booked this hotel for my teenage son and me to stay in Boston while visiting colleges and universities. It was PERFECT! I great location across from the green C transit stop which got us to the Quincy Market with great ease. We walked to Fenway ( but easily could have taking the T) as well as Northeastern. A short drive to Boston College but we also could have taken the other branch of the green line and been there quickly. Nice shopping area ( with a Trader Joe's), Panera's, boutiques all within a five minute walk. Felt very safe. You have to pay for parking but you have to pay most places in Boston.
Staff was exceptionally helpful and friendly. Building is older but clean well furnished and well cared for. The buidling fits into the neighborhood well. We did not eat at the hotel but it was a pleasant area and the breakfast buffet looked awesome.
During the time we were there, they were having trouble with the key system. The staff bent over backwards to insure that it did not interfere with our safety or stay.
April 29, 2014
Rated 5.0 out of 5.0 by Lolly7 Wonderful Trip
We have stayed here before and enjoyed it so we booked here again. This trip exceeded the first. The staff was exceptional. From the moment we walked in. The Front Desk staff was friendly and professional, even graciously changing our room. The lounge staff greeted us every time we came through. The Housekeeping staff went above and beyond accommodating and working around our strange running schedule. We will stay here every time we come to Boston.
April 28, 2014
Rated 4.0 out of 5.0 by LaMIch282 Viaje de Placer
La pasamos de maravilla. Fue un viaje para compartir tiempo con mis hijas y fue excelente.
April 22, 2014
Rated 4.0 out of 5.0 by smilebow conveniently located for hospital visits
the hotel is a little dated but very comfortable. The staff was supportive and best of all was the free shuttle to the hospital.and directly across the street from the T for transportation back to town. I would definitely stay there again for hospital visits.
April 12, 2014
Rated 3.0 out of 5.0 by R Arch Average stay
Room key situation was totally unacceptable. Had to change 3 times in 2 days. Unable to get out of parking garage with key.
April 9, 2014
Rated 4.0 out of 5.0 by cobra man Would come back anytime
Friendly greeting upon arrival. Found our reservation, and others in our party, with no problems. Parking was fairly priced. Hotel is centrally located for all our functions, T right in front of the Hotel. Hot tub and pool were not crowded and quite clean. Only comment is the elevator is slow, but hey, just enjoy the ride and relax. Thank you for a great "no problems" visit.
April 9, 2014
Rated 4.0 out of 5.0 by lkajsldf Wifi didn't work
For some reason the wifi didn't work in my room. I called the front desk and they said they would reset it but then it never worked the whole time I was there.
April 7, 2014
Rated 5.0 out of 5.0 by flyingdutchman75 Excellent stay and great staff!
Friendly Front Office employees. Had minor problems with billing, but was assisted immediately by Sadie on the phone who corrected the mistake fast and courteous! Shuttle service to Brigham very good. Have stayed many times in Brookline Holiday Inn and always look forward to staying. Thanks again! It makes my visit to hospital easier and less stressful. Jacob
March 23, 2014
Rated 4.0 out of 5.0 by BZifcak Be kind and unwind
My wife, a friend and I were staying at the Brookline HI for the St Patrick's Day weekend. When we went into our room originally there was to be a "pullout" couch for the third person in our party, which there was none, and unfortunately there were used items in the bathroom and trash in the room. No reason to be worked up over. I went down and politely talked to the young lady at the front desk, Jessica, and asked informed her of said issues above. She informed me that the hotel was booked solid and she would see what she could find. Everything was worked out in the end and she apologized profusely. I travel often and have learned that there is no reason ever to take out frustrations on the hotel staff. Be kind to others and they will be kind back. Jessica did everything within her power to make our stay perfect for the weekend stay. Thank you Jessica for a job well done.
March 17, 2014
Rated 2.0 out of 5.0 by Sunzu Hotel needs upgrade and some serious cleaning up
Hotel is well located. however check in took longer than expected. the hotel lift is stuck in the 1970's and has an uncomfortable small. The hall way looked like it hadn't been vacuumed in days and was unacceptable. Cleaning services left much to be desired. I found orange peels I had left for disposal and noticed plastic bottles that had been under the bed for two days on check out. The heating system was not working well either. Despite having warned the reception to prepare my bill in advance of check out, It took 45 mins to check out because the person at the reception said he could not "flip the system".
March 15, 2014
Rated 4.0 out of 5.0 by MauiMatt Some great, some not so great
First, the positives. The outstanding staff is wonderful and friendly. The location is convenient to restaurants and transportation as the T stop is in front of the hotel. However, the room (we had an executive room with view) is small and outdated. It appears that the room had a fresh coat of paint and new bedding; but the mini-fridge was damaged from overuse, furnishings appeared old and well used, and the mattress was deformed from too many years of use. Breakfast was overpriced and bland. I had used points to book the room and would visit again, but not at full price.
March 12, 2014
Rated 4.0 out of 5.0 by Dee232 Comfortable place to stay
The staff are terrific and its a nice comfortable place to saty in Brookline
March 7, 2014
Rated 5.0 out of 5.0 by MHMG Great Service from check in to check out
We came in for the weekend for a wedding. This Holiday Inn is clean, comfortable and the personnel was beyond helpful. Had dinner in the restaurant Friday night and it was very good - bartender was awesome. Sunday went for the brunch and not so good. Probably should have ordered off the menu. That was the only negative part - everything else was perfect. Thank you for a wonderful weekend. I hope to come back again soon.
February 26, 2014
Rated 4.0 out of 5.0 by bradh65 Excellent hotel
We stay here frequently when we travel to Boston. It's close to Coolidge Corner, and is within walking distance to Boston Children's Hospital. The rooms are clean and quiet, and are large. We have enjoyed the food in the restaurant and the pool and hot tub are nice as well.
February 26, 2014
Rated 5.0 out of 5.0 by flyingdutchman75 Great stay
Love the place. Need to stay in hotel for regular doctor appointments. Staff very friendly! Commuting to Hospital easy! Room clean. Great beds. Great view from my room! Parking very expensive!
February 7, 2014
Rated 5.0 out of 5.0 by Mb24 Comfortable, clean and convenient!
This was a pleasant surprise. The bartender and waiters were efficient and courteous. The food was reasonable and good. Ordered an appetizer for under $10 and couldn't possibly order dinner due to its size and taste. Prices for wine were reasonable as well. The room was clean and more than adequate for me and my teenage son. Taxis were readily available to take us into the city and it was a reasonable distance to the dome for a basketball game. Really enjoyed the location. Brookline was a great place to be. Great shopping, friendly and safe.
I enjoyed the salt water pool and hot tub in the evening.
Would definitely return!
February 2, 2014
Rated 5.0 out of 5.0 by ecm42 Excellent customer service
From the moment we arrived the staff were welcoming and focused on providing excellent customer service. When we inquired about a room change due to the location of the original room (right off of the dining area), another room was located (highly recommend the tower over the lower level). Leslie in particular was knowledgeable, friendly, and helpful including assisting in getting transportation back to the airport. In terms of the facility itself , the location was great with easy access to the T and walking distance to many good restaurants.
February 2, 2014