Rated 4.2 out of 5 by 197
Rated 3.0 out of 5.0 by Griswald3491 Not the best location
1st impression was that the location was shady, right off the highway and in an industrial area. At check in, overheard a guest telling staff that her car was stolen from the parking lot. Staff was very accommodating throughout. Shuttle service provided to/from nearest T station (again, walking distance to hotel, but shady neighborhood). Walked it with the family, but only during daylight hours. Smartly waited in 24 hr. D&D for late night return shuttle. Convenient because parking in down town Boston is too pricey. Informed at check in that I'd get 300 bonus points as Platinum member, however I got 500 bonus points just 2 days earlier at a different HIE(?).
Overall, price was best in Boston...quick drive to Sam Adams, Harpoon, and JFK Library. Helpful, cheerful staff. No pool, but secret access to sister hotel's pool next door.
August 25, 2014
Rated 5.0 out of 5.0 by Syl frequent cruiser Convenient location
Benefit of lower rates for out of downtown, yet convenient shuttle service to metro "T" makes getting to downtown a breeze.
Staff extra friendly and helpful.
August 22, 2014
Rated 1.0 out of 5.0 by Frequent guest2 Worst IHG experience I've ever had!
I stay at a lot of hotels, many of which are IHG hotels, and this was by far the worst experience I've ever had at an IHG hotel!
We were checking in late (around midnight# and my wife went to look for a parking space while I went to check in. There was no bell at the desk and nobody to be seen. I had to yell to find someone to check me in. I got the key and went back outside to help my wife with the luggage. She was unable to find a space, so she parked at the end of a row next to the last actual space, and I said I'd go back to the desk to ask about additional parking after I helped her with the luggage. We got to the room and it smelled like cigarette smoke. Normally, we'd go ask for another room, but I had a really early flight in the morning, so we weren't going to be there long, and I just wanted to get to sleep. I went down to the desk to ask about parking because I didn't want to get a ticket, but again, there was nobody at the desk. I hollered again, but this time nobody came, so I went back to the room and called from the room phone. On the phone, I was told that we were supposed to get a parking pass to hang in our window and that we could park at the hotel next door. Why on Earth was I not told this when I checked in?! At this point, I was already furious because it would have saved me a bit of time if the guy at the desk #who also wasn't very friendly) had told me about the parking when I checked in. Finally, I got back to the room, and I was ready for bed. My wife wanted to take a shower before bed, but she found the shower to be filthy. There were numerous hairs stuck to the wall! The toilette was also disgusting and also had hairs on the seat! She was too upset to go to bed, and by the time we both calmed down and fell asleep, it was almost time to get up. I ended up over-sleeping and missed my flight. Honestly, we'd have been better off sleeping in the airport.
August 22, 2014