Rated 4.3 out of 5 by 218
Rated 5.0 out of 5.0 by Travelerrrrrr Pleasant stay
comfotable room with nice amenities. Friendly and helpful valet parking attendant. Lounge was surprisingly closed all of our stay?
January 15, 2014
Rated 4.0 out of 5.0 by Dead Beat Traveler Not the best deal in town
Noisy, Dated, but decent location. Great breakfast for Executive floors. $43.00 for Valet parking and then the guy looked at me like he expected a tip! I would have parked my car myself but the blocked the entry with a disabled car. Not quite would you would expect from a top of the line hotel in a top of the line city like Seattle. In NY or SF they would be out of business.
January 15, 2014
Rated 5.0 out of 5.0 Nice Experience
We spend the 31st night there, incidentally 1st Jan was also our anniversary, its little bit expensive, but I dont care since we stayed at 27th floor watching the seattle skyrise buildings and downtown.
We didnt use other amenities since we stayed outdoors mostly. The slipped through checkout instructions under the door which was convenient, so overall, its a great hotel to stay if you dont really care about how much are spending
January 11, 2014
Rated 2.0 out of 5.0 by John98070 Booked a view suite got a room
We booked for New Year's Eve. Booked an executive level suite with a view of the Space Needle. I called the hotel and specifically was assured that our suite had a view.
We arrived at the hotel and the front desk casually told me that my suite wasn't available but they would adjust the rate, oh and no view.
A young man who worked at the hotel overheard this and spoke to the manager. He took us to see some rooms that had a view. We settled for a view room.
We had invited a few people to enjoy New Years with us. Fortunately, they had to cancel or we'd all be sitting on the bed.
It is inexcusable that the hotel didn't call us and tell us of this major change to our reservation. An email or a call and we could have made other arrangements. It turns out they had known about the change for a long time.
January 8, 2014
Rated 5.0 out of 5.0 by Manuelln Great stay
Had a great stay, super friendly staff. If there something they can do to make your stay more comfortable they'll do it. Third time I have stayed and each time has been great.
January 5, 2014
Rated 2.0 out of 5.0 by livenlearn friendly staff; dirty rooms
Pros- beds itself were comfortable. But I wondered if they were clean after our experience. Reception folks very nice and one even offered complimentary breakfast to make up for the dirty rooms. Otherwise, breakfast in house is pricey for what they offer which is nothing special. The folks who work at this hotel are just so nice and likely overworked, especially their housekeeping.
Cons - floors not vacuumed. Hair clip, rubber bands, price tag on the floor. Under bed: skittles and other interesting food crumbs.... and this was just the first room.
Pros- we called and were transferred to another room several floors up with the freeway and where you can hear the traffic.
Cons - #1. The new room looked clean but under the bed were cereal pieces and a plastic knife on the counter right behind the chair (easy to miss, I'm sure) but I wasn't even looking for dirt. This was our second room in one night and I was too tired to move again!
#2 Day two, my daughter finds an empty beer bottle under my bed. I was so disturbed by this and called the front desk. They were quite apologetic and offered a free movie. Wow! How does that compensate for a disturbing find under my bed the following day?
#3. The room was right below construction which started hammering at 7:45a.m. Not pleasant.
#4. The bathrobe I pulled from the closet was obviously used. It had so much hair on it that I was appalled.
January 5, 2014
Rated 5.0 out of 5.0 by Victor95 comfortable bed with great service
Spent a Christmas Eve in hotel , got a room update with good service . enjoy and thanks !
January 3, 2014
Rated 4.0 out of 5.0 by JanFan12 Great location friendly staff gorgeous view
In Seattle for Seahawk game, the location puts you in walking distance, valet was expensive but worth it ! Lots of great restaurants within a few blocks. Close to freeway access. Nice staff!
January 2, 2014
Rated 4.0 out of 5.0 by paul657 Another great visit to Seattle
Well we do like Seattle a lot so go there 3-4 times a year from Vancouver, CAN.
This hotel is well situated and offers solid welcoming environment. The rooms are nice and being renovated significantly with no interference to a quiet visit.
Only two negative observations: the shower has the lowest water pressure outside of California ... you do better at a 2 Star hotel in France, a bit of a disappointment in the US. Also the parking is only valet - fast and efficient but quite pricey.
For the positives it's a short walk to most major downtown sites including shopping, Pike Place Market and the older area which has plenty of bars and restaurants.
January 2, 2014
Rated 1.0 out of 5.0 by Coreyh Well Below What One Should Tolerate For a Crown Plaza
My wife and I came to Seattle for a leisure weekend and a Seahawk game. We checked into our room and went out to dinner. Around 10:30 pm my wife attempted to use the room shower and found it did not drain. At 11:00pm we had staff maintenance in our room draining 10" of water from the tub and working on the plumbing. When the maintenance worker finished around 11:30pm he told us to wait a 1/2 hour before we tried it again. After midnight my wife tried the shower again and found it still didn't drain. Around 1:15am we were moved to another room. By this time we were so tired all we wanted to do was sleep, but unfortunately the new rooms heat didn't function which only made things worse!! By 1:30am all we wanted to do was check out and go home! I feel this experience was well outside of what a guest should expect of a hotel! We are not late night people, and the experience was beyond awful! They did give us a free breakfast the next morning for our troubles, the only thing is that I was so tired I don't even remember it or the Seahawk game - what a waste of time and money!
I would not recommend this hotel to anyone.
December 29, 2013
Rated 5.0 out of 5.0 by petpark Good lfriendly staf
My family and I stayed here from December for 4 nights and recommend this hotel for anybody going to Seattle.
When checking in we found the experience excellent.
Valerie was exceptional and helped us book transport, tours and offered valuable suggestions on what to see and do.
The hotel is in a central location and was walking distance
To trains,buses .
In house dinning was good and priority club members well catered.
December 27, 2013
Rated 4.0 out of 5.0 by cynsel Comfortable, clean and Enjoyable
We had 4 days comfortable, clean and enjoyable stay! will surely visit again. Great value for the price.
December 27, 2013
Rated 3.0 out of 5.0 by KB820 Hotel Layout terrible and Remodel was very disruptive
The hotel stated the construction above my room would not begin until 9:00 am- they were hammering above the bed at 7:15 am.
Also all the rooms are right next to either the elevator or emergency exit. As I was entering my room on the 25th floor a man came out of the emergency exit (not wearing construction worker attire). When I asked to be moved to a room I felt more safe in- it took three phone calls finally moved to a less nice room as everything else was booked.
Love the Temple Spa sleep products very nice touch
December 16, 2013
Rated 2.0 out of 5.0 by Smikeythebear Seattle Visit Husky Invite
They were working on the priority club floors so I was put on the 25th floor and basically forgotten about. Would be gone from room 7am - 3pm and would come back to a dirty room. I would have to request for cleaning person. I usually stay here when visiting my son at Seattle U. This has been the first time I have had an unacceptable stay. Just wasn't an enjoyable stay at all. Moved down to the 22nd floor and I could still hear the jack hammering on the top floors as they were remodeling.
December 13, 2013
Rated 4.0 out of 5.0 by Pilot1957 Seattle Layover
Room and bed were very comfortable. Morning breakfast buffet very nice and reasonable. Restaurant staff very nice and accommodating. Location absolutely fantastic. One problem - second time I was charged for parking when I did not have a car. Free computer a big plus.
December 10, 2013
Rated 4.0 out of 5.0 by Cpoofs Nice time
The hotel was neat, but the construction meant some one of the lounges was closed and we were confused about the amenities available to us platinum members (we were given a card with a list, but it didn't match exactly what we received). It would have been nice to have been at least offered a soft drink.
The service was good- we were offered nice pillows and when my partner forgot something, it was cheerfully delivered.
It would be nice if the concierge knew all best the local happy hours for the local bars.
Thanks for everything; overall we had a nice time.
December 10, 2013
Rated 2.0 out of 5.0 by Bwhite Not Impressed!
For the amount of money they charged for my TINY room
Which was supposed to be a King Leisure Room was ridiculous! Room was VERY tiny, then they wanted to charge me $43 for parking in top if an over priced room. My husband ordered room
Service and the cheeseburger cost us $27 and the meat was raw in the middle. Overall not impressed and will not be returning. Auctuall thinking about writing a letter to ask for a refund or some sort!
December 6, 2013
Rated 3.0 out of 5.0 by Rina123 Noisy
Traffic noise quite loud on sixth floor. Heater was excessively noisy. Gym was very well appointed. Elevators did not require room card swipe to activate probably due to renovation works. Hotel restaurant was unable to accommodate 2 extra people for dinner although there were empty tables available. Excuse given-lack of serving staff. Advised to eat meal in bar but prices same as restaurant!
December 5, 2013
Rated 5.0 out of 5.0 by dmsbaa Thanksgiving Weekend
The staff, room, food, and bar area were all very nice. The location was perfect for walking to several great spots .
December 4, 2013
Rated 4.0 out of 5.0 by Qstar Overall good
I stay at IHG hotels at least 100/ year so trust this rating.
The hotel is in a great location. It is walking distance to shopping, space needle, pike place and other activities.
The front desk clerk was very patient and offered an immediate upgrade which was nice. however she did not have knowledge of any late night places to eat and there was no late concierge on staff. she suggest my wife and I fine in the hotel restaurant but they closed 10 min prior than the posted close time.
Several problems with the restaurant
The. Bartender continued to close early each night I was there.
The free breakfast for members is terrible.
I didn't think you could get bad coffee in WA but this was bad and the mini bagels and pancakes are the worst I've ever had.
Stay the night. But go out for breakfast.
December 4, 2013
Rated 5.0 out of 5.0 by dkeidt Excellent Hotel
Awesome as usual! I've stayed at this hotel several times. Staff are excellent, rooms are great, and the location is perfect for me. I will stay again and again many times.
December 1, 2013
Rated 5.0 out of 5.0 by Heather23juan Fabulous experience!
Staff continually went above and beyond! Anthony at the desk made us feel like royalty on our first visit to Seattle . Concierge set us up on a great tour into Canada! Loved every minute! Thank you thank you thank you!
November 27, 2013
Rated 5.0 out of 5.0 by 7238 Excellent Service
Everything was excellent! I would tell all my friends about this hotel! I would stay here again!
November 20, 2013
Rated 5.0 out of 5.0 by NH3Service Excellent Service from Check-In On
Service at this hotel was top notch. At check-in Magda was a great help and extremely courteous. She even put us in a perfect room. She was even nice enough to ask us the next morning how we liked the room and if we needed anything changed.
November 17, 2013
Rated 5.0 out of 5.0 by GoSeahawks Great room for the price.
I've always thought it was the best solid downtown hotel for the money.
November 14, 2013
Rated 5.0 out of 5.0 by Alisonrit great breakfast and evening snacks
Very nice, clean, short walk to the convention center
November 14, 2013
Rated 4.0 out of 5.0 by thenorthman Great view, Good Location
Being a platinum member here, my family and I were happy we were placed on the executive floor. The whole parking experience was a little confusing, as our rate we had prepaid for included parking, but the staff were very helpful. The view of downtown from the 33rd floor was spectacular. My little boy was amazed by the skyscrapers. The hotel is in a great location with an easy walk to the tourist areas. We were given a ticket to breakfast on the floor below us. My only complaint about our stay was the breakfast staff were frankly rude. We were enjoying the view with my 5 year old, and probably were not paying attention to the time. My husband had helped clear our table, and I was talking to my son about all the buildings. We were looking them up and discussing how old they were, their height, etc. My husband overheard some of staff discussing the amount of children there, what messes they made, etc. My son was not loud, screaming, or making a scene. We were sitting quietly talking about the buildings. If they had a problem with us enjoying the view, it would have been better to nicely ask us to leave the area rather than making rude comments about children behind our backs. Maybe they were more used to catering to the rich and elite than families. I'm not sure, but it put a sour note on my stay here, and it's unfortunate because my little boy commented on how much he liked the hotel.
The front desk staff were spectacular in their customer service and helpfulness.
November 13, 2013
Rated 5.0 out of 5.0 by WSM3 Great Stay - Again
Have stay here many time and every time the expectation is the same, good service, great facility and we always enjoy the friendly staff and how we are treated.
November 11, 2013
Rated 5.0 out of 5.0 by IHGFan13 Beautiful Accomadations
The staff was excellent and check-in was seemless. I stayed here for 3 days and wasnt ready to leave. Location location location, you are minutes on foot from anything you need. I highly recommend.
November 6, 2013
Rated 5.0 out of 5.0 by daddydog1 Great service and comfortable stay
I go to Seattle do to a major medical experience I had and this hotel and its people played a special roll in taking care of my family and I during and after. I came back for my one 1 year check up and the staff at this hotel made our stay very special. We had great service, great views from our room and an overall experience that I couldn't have appreciated more. The hotel is located nicely for my appointments with the doctors and located convenient for the downtown area that we really love. Our serious trip became a very romantic and special experience. Truly appreciate the kindness and welcome feeling this hotel delivers. Thank you to all!
November 3, 2013