Rated 3.0 out of 5.0 by Patti2011 No WI-FI, No Housekeeping
We stayed here in April 2013. Our bowling tournament recommended this hotel but I would not. The promised free WI-FI did not work, could not get connected. The front desk gave me an 800 number to call their IT help desk. I did and that didn't work either. We had been away from the hotel all day and when we returned by 4pm our room was not cleaned. I had to call the front desk to have housekeeping come up. They totally bypassed our room. I like Holiday Inn Express Hotels and just stayed at one in Memphis TN. I had no complaints there. The staff at the Memphis hotel were excellent, very helpful, and accommodating. Bourbonnais needs better Internet support and housekeeping supervisor/monitors. Everything else was okay.
May 13, 2013
Rated 1.0 out of 5.0 by Assistant1234 Very disatisfied
I love staying at the Holiday Inn Express never had a problem at any of the other locations before. I was very unhappy with my stay. I will stay at other Holiday Inn Express but not this one.
May 2, 2013
Rated 5.0 out of 5.0 by bob1993 Njce stay
I am here for an extended stay. I enjoy the staff. They are friendly and accommodating.
May 2, 2013
Rated 3.0 out of 5.0 by bowling300 comfortable bed but very rude night desk clerk
Everything was good except for rude front counter person. Was sitting in lobby talking and was told to go to our rooms or be removed from premises for being to loud. All we was doing was talking not getting loud what so ever. Love Holiday Inn but will never stay at this one again. Good luck to you if you go there and be sure to not leave your room if you want to stay and not be threatened with being tossed out for talking.
April 25, 2013
Rated 5.0 out of 5.0 by William65 Great Service
I would like to commend the front desk staff for their friendly and efficient service! One of our party needs oxygen and the staff was prompt and very helpful in getting her set up.
April 20, 2013
Rated 4.0 out of 5.0 by Cathy159 Room and hotel were very nice.
Our room was very nice. The bed was very comfortable. The WI-Fi was awful. I had intended to be able to do some work on my laptop, but the connection would not stay. All the staff did was give me a number for tech support, which I did call, but it made no difference in the connection. I would recommend this hotel for the comfort and cleanliness, but not for the WI-Fi.
April 19, 2013
Rated 5.0 out of 5.0 by JohnnyBGoodie Comfortable and quiet.
My overall stay was great, comfortable, & quiet. My desklamp outlet did not work, but the lamp did. I asked to get the outlet fixed or replaced. That night I had the outlet. Pool was in order, but no hot tub. Probably could not have used it anyway, with a busy schedule. Eggs were somewhat dry, and routine. Had bananas, apples, & oranges, but no bowl of fruit for breakfast. Otherwise, great options. Staff always, always greeted me, and Ed was quite accomodating, especially when I asked for an early check-in.
April 16, 2013
Rated 2.0 out of 5.0 by bluecollar rude day front desk manager-4/8/13 & 4/9/13
This one manager has changed my view of the Holiday Inn chain of hotels. He is rude and offensive.
April 13, 2013