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Rated 4.4 out of 5 by 229 reviewers.
Rated 4.0 out of 5.0 by Batroom facilities My one recommendation would be to split the lights and the fan in the bathroom onto two switches. I had an elderly parent staying with me who needed a "night" light on to see when they got up in the middle of the night. I had to disconnect the fan so it would not run all night and then plug it back in in the morning. Also the toilet handle was faulty and had to be pulled back up to stop the toilet from running continuously. October 1, 2015
Rated 1.0 out of 5.0 by Avoid if you object to cigarette smoke Hotel still has smoking rooms & they put us on that floor in spite of us reserving a non-smoking room. Didn't tell us this until after we checked in & we went back to the front desk to complain that the smell of cigarette smoke hit us as soon as we stepped off the elevator. We asked to be moved but were told they couldn't do that, with an attitude that suggested we were being unreasonable. Hotel seems old, dated and dark on the inside. Breakfast service is terrible, very limited selection because they would only prepare a very small batch of what needed to be refilled so it was gone as soon as they put it out. Staff hangs out around the lobby & breakfast area and complains in front of or directly to hotel customers. Will never stay here again, even though we visit this area regularly. September 30, 2015
Rated 3.0 out of 5.0 by ok but not great This hotel was not as nice or as well ran as other HIE that I have stayed at. September 22, 2015
Rated 4.0 out of 5.0 by Staff and room The young man that greeted us was very apologetic for our not being able to find this place and was very nice on check in. He was very professional and informative about the area. the room was clean and every thing in working order. September 19, 2015
Rated 5.0 out of 5.0 by holiday inn express holiday inn express is always great place to stay, i try to book at one of their hotels whenever i can. September 16, 2015
Rated 5.0 out of 5.0 by Great front desk staff The woman who checked me in at 1:00 am was very helpful and attentive. If I owned a hotel, I would want her working at the front desk. September 16, 2015
Rated 5.0 out of 5.0 by Great Place to stay Staff is very friendly. Hotel is quite, comfortable and relaxing. September 13, 2015
Rated 5.0 out of 5.0 by Gabe ... rox From the moment we checked in on Sat., 9/12 until checkout following morning, we were greeted warmly & received great attention. Of particular note was our check-in with Gabe, his thorough assistance with helping us locate Brickstone (where I'd dined 2-3 years earlier). And amazingly enough, Gabe was on duty when we left. He wished us safe travels and asked if there was anything else he could do. Gabe's people skills elevate his customer service to something more on the level of "Customer Delight". Well done, staff @ Bourbonnais HI! Our room was exceptionally clean - which is certainly appreciated! One very happy customer, Julia R. September 13, 2015
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