Rated 4.2 out of 5 by 88
Rated 5.0 out of 5.0 by Pacer Front Desk
I was on a long trip and had made reservations in advance, but forgot to change the date after staying one more day than planned en-route. The desk clerk "Shirley" could not find my reservations and I pulled up my confirmation email to show her. She said it was for yesterday. she said I would have to call to change it since it was a reward night and was a no show and I had been charged for the points.
While I was on the phone with someone from who knows where who I could not understand, Shirley was able to reverse the charges and set up a new reservation for my two rooms. Yeah for Shirley!!
February 21, 2013
Rated 4.0 out of 5.0 by Dottie49 Nice room
It was nice having the microwave and refrigerator. The front staff was friendly but we were not recognized as Platinum Priority Club Members and were not given a Priority welcome gift until we asked if there was one. We were able to get an upgrade for our room when we asked.
February 12, 2013
Rated 1.0 out of 5.0 by kilnworks nice place
Of all the Holiday Inn Expresses I've stayed at this is the best one .
January 21, 2013
Rated 3.0 out of 5.0 by nate0506 Okay bed and Great staff
I would like to recommend that a change be made to the Shampoo and Conditioner and Soap. Whatever product you use now is not good at all. Please look into changing this to some better quality items. Thank you
January 21, 2013
Rated 5.0 out of 5.0 by RichardP Great Hotel & Close to Mammoth Cave!
We had a great experience at the hotel. We were there 2 nights so that we could visit Mammoth Cave. Great room, perfect location, and great staff at the Hotel. Would be happy to stay there again.
January 21, 2013
Rated 5.0 out of 5.0 by Deb15 Awesome hotel
We stayed here on Jan 2, 2013 and liked it so much we stayed again on our return trip home. The hotel was clean and the linens were exceptional! The overall experience was beyond our expectations. The hotel staff were very accommodating and gave a great Priority Club experience!
January 12, 2013
Rated 1.0 out of 5.0 by Michael8675 Vacation travel
This hotel is basically great. Newer property. Rooms are in top notch shape. Only drawback is that the pool is outside and we were travelling in January.
Only complaint I have is that we were departing early morning, 5:50 AM and the breakfast hostess would not let us grab a danish or muffin off of the breakfast bar, (which was already set up), until 6:00 AM.
I saw no reason that since these were not "cooked items" that we could not have taken them with us.
Called this to the attention of the desk clerk who stated that this was out of his control.
Poor decision, unless they can provide a reasonable response why.
I would give them a "10" if it wasnt for this most irritating experience first thing in the morning.
January 11, 2013
Rated 5.0 out of 5.0 by PKCNB Excellent Staff
Excellent and helpful staff during the busy holiday season!
January 2, 2013
Rated 5.0 out of 5.0 by KW07 Awesome facility!!
Felt like home away from home! Love HIE and the Priority Club experience!
December 13, 2012
Rated 4.0 out of 5.0 by Naplesopa Bathroom
Shower was hard to turn on then the hot/cold water was reversed and the tub plug didn't work.
December 8, 2012
Rated 4.0 out of 5.0 by Vicar1114 Good choice for Bowling Green
Easy to find, efficiently run, pleasant desk help. Loved the fitness room but treadmill didn't work. Only bummer in an otherwise flawless experience.
December 8, 2012
Rated 5.0 out of 5.0 by Randy77 Five Stars
We really enjoyed our stay at the Holiday Inn Express Bowling Green, Ky. The service was supreme, as was our room. I’m not sure when it was built, but it seemed to be brand new! We will be back on one of our trips to the Alabama Gulf.
Randy & Melissa from Ohio
December 3, 2012
Rated 5.0 out of 5.0 by marchingbandparent Great furnishings and excellent staff
This property is new and it shows. The furnishings and decor are fresh and bright. We had a very pleasurable stay. Very convenient location. Close to major thoroughfares and in walking distance to restaurants. The price is right!
December 2, 2012
Rated 3.0 out of 5.0 by Mopitymope Watch thatnnon-smoking floor
I stayed over Thanksgiving and the hotel was nearly empty. However the front desk put me in a non-smoking room which was right next to the 6 smoking rooms on the third floor. The smell was overwhelming. There were plenty of empty non-smoking rooms at the other end of the floor. Once moved my experience was good and the price was very good. There was no recognition of my Priority Club status.
November 29, 2012
Rated 5.0 out of 5.0 by Isis Very Nice Hotel
Very nice new hotel, very comfortable beds, excellent breakfast choices and good coffee.
No recognition for Priority Club Members.
November 22, 2012
Rated 5.0 out of 5.0 by Kudzu99 My home away from home
I travel to Bowling Green 4-5 times a year and always stay here. The staff has always made me feel welcome in so many ways. Especially since the renovations, the rooms are very nice and modern with comfortable furniture and a good workspace.
I always highly recommend this hotel to friends and will continue to do so.
November 19, 2012
Rated 5.0 out of 5.0 by AKA365 Great Space
The staff are very nice and helpful they help me in my daily travels and recommended great places to eat.
November 8, 2012
Rated 5.0 out of 5.0 by kkpatel1924 Fantastic Location, Brand New and Superb Hotel Staff
Pick this hotel with confidence. Everything is Brand New and Contemporary. It is right off I-65 and therefore very convenient for people who are in transit. Rates are very reasonable. Pick without worry.......
October 24, 2012
Rated 5.0 out of 5.0 by sgcgroup I was surprised!
I travel approximately 200 nights out of the year. Didn't know what to expect from a Holiday Inn Express especially in Bowling Green.
The staff was friendly and recommended some great local places to eat.
Normally HI Express rooms are very small but my room was great. As a Platinum Priority Club member, I can get an upgrade. None was available which added to the value.
Highly recommend this hotel and will probably stay there again.
October 21, 2012
Rated 5.0 out of 5.0 by 3bulldog A great Holiday Inn Express.
The best hotel and staff that I've stayed at in a long time. It was great at this Inn.
September 29, 2012