Rated 4.5 out of 5 by 111
Rated 4.0 out of 5.0 by Keta Nice room
We stayed in a suite. The air conditioning didn't work good. We had to turn it to 60 degrees in order to cool the suite. It was cool in the bedroom but the rest of the suite was warm. The WiFi kept going out. The room itself was nice and the bed was comfortable. The best breakfast I have had in a hotel. All the staff was nice. The next time I stay there I would just get a regular toom so I can have air conditioning work properly.
July 23, 2014
Rated 5.0 out of 5.0 by RoadWarrior25 Very comfortable room
Staff was very pleasant every time I spoke with them. Any minor issues I had was immediately taken care. Sleep quality was not what I would like, but that was due to working an off shift. Housekeeping pretty much stayed away from my room until I went to work. Would definitely stay here again. Had to move because the company I am working for gets apartments for contract workers, otherwise I would still be there.
July 18, 2014
Rated 5.0 out of 5.0 by hernanal Loved our stay
We had the best guest service representative check us in on July 11, 2014! She was genuinely interested in our needs and she did a great job accommodating us. We discussed zoos and please tell her I'm sorry but the Cincinnati zoo is better than the Toledo zoo.
The rooms were comfy and cozy and more importantly clean. The breakfast offered was also impressive. We will visit again next year!
July 16, 2014
Rated 5.0 out of 5.0 by AMQ47 Nice & courteous
We were very please with our stay. We stayed there 10 yrs ago &. Were so impressed with cleanliness & staff that when we decided to return to the area we decided to stay again & we were not disappointed. What a great breakfast!
July 13, 2014
Rated 2.0 out of 5.0 by Chuck1400 Nasty bed skirt
The room appeared great - at first. But when I started looking around, I noticed this nasty dried gunk on the bed skirt. I immediately went down to the front desk. The clerk did move me, but I would have expected at least an upgraded room at this point.
July 13, 2014
Rated 5.0 out of 5.0 by pety clean rooms comfortable beds needed more towels little later sunday breakf
wonderful staff clean rooms
comfortable beds needed more towels in rooms little later sunday breakfast would be nice
July 6, 2014
Rated 5.0 out of 5.0 by alleycat Excellent service by staff associates
Great service, your staff and check in and check out understand their job very well. My compliments to the management. Have stayed at this hotel before, and will definttely return again.
July 5, 2014
Rated 5.0 out of 5.0 by lancedrive Great place to stay
Our stay at this Holiday Inn Express was so pleasant that we would like to find a reason to return for an even longer stay. It was easy to get to, clean and the staff were pleasant and helpful. It was such a good experience!
June 26, 2014
Rated 5.0 out of 5.0 by Soccer fan Comfortable rooms and accommodating staff
I am staying in this hotel several weeks a month for the last 18 months and I have not had one single incident where I was disappointed with the service at the desk, in the breakfast area or when making reservations. All the staff members take good care of the customers but there is one who in particular has shown that she is a very outgoing and friendly staff member. Good job Kelly.
June 23, 2014
Rated 5.0 out of 5.0 by Nancy400 Great Service
We had a slight problem at the beginning of our stay but the girls took care of us and all we can say is great things for your employees. Every aspect from breakfast, pool, exercise room and our hotel room was perfect. Thank you for an enjoyable stay.
June 14, 2014
Rated 2.0 out of 5.0 by kkcr So gross
When I arrived, there was hair and women's makeup all over the sheets and pillowcases. Clearly had not been changed prior to our arrival. When I requested new bedding, we were given the wrong size sheets for the bed two different times. We then changed our own sheets and bedding at 11PM since there was no housekeeping staff to do so. That would be a good excuse except there is no reason it shouldn't have been prior to our check in at the hotel?
We also did not receive a comforter for our bed and had to share 1 small blanket despite talking to the manager several times about the bedding issue that night. We finally just gave up. In the manager's defense, she was apologetic for there not being any housekeeping staff to change our sheets and was clearly flustered by the situation. She did assist me with changing the sheets after our 3rd visit to the front desk for being given the wrong size sheets...
June 10, 2014
Rated 5.0 out of 5.0 by boxerbull Clean Room and great customer service
Very pleased with comfort, clean room and customer service. I forgot my toothbrush and the front desk brought me one within two minutes of my call.
June 9, 2014
Rated 5.0 out of 5.0 by Denise82 Awesome place to stay while visiting student
Will be staying here over the next 4 years while my daughter is in school here.
June 9, 2014
Rated 4.0 out of 5.0 by Kent_H Newer facility with only a few issues
The great room is impressive! The tall ceilings, modern decor, and furnishings were very inviting. This appears to be a new facility.
The location of the facility is good -- within 2 miles of any cuisine you could want.
A manager's reception was offered one day a week -- on Wednesday, I think -- from ~6PM to 7PM.
Breakfast was the standard Holiday Inn Express fare except that no raisin bran cereal was available.
Wireless internet service was not usable. The wired (ethernet) access was acceptable.
June 8, 2014
Rated 5.0 out of 5.0 by Bill7633 better than last time
With most of the remodeling completed in the areas in which we were in contact with it was a pleasure to stay at this site. The help is most helpful and knowing of the area shops.
June 4, 2014
Rated 1.0 out of 5.0 by Freddyboy condition of hotel
the new renovation is lovely. The rooms are comfortable and inviting.
June 2, 2014
Rated 4.0 out of 5.0 by starineverything Breakfast
Run out of juice EVERY DAY WELL BEFORE CLOSING TIME.This is VERY BAD.
When many young people are staying at the hotel, they MUST be reminded it is not a PLAYGROUND. Especially playing with elevators.
May 29, 2014
Rated 5.0 out of 5.0 by Toby53 Great facility and friendly staff.
We had a wonderful time at your facility. It was well maintained and the staff were very helpful and professional.
May 29, 2014
Rated 5.0 out of 5.0 by Professor Plum Great staff and very nice updates to facilities
The staff has always been very accommodating and friendly. I do quite a bit traveling and haven't seen a better group of hotel personnel. This includes the management, front desk personnel, breakfast preparers, and cleaning staff.
May 15, 2014
Rated 5.0 out of 5.0 by Heydad This remains my favorite business overnight experience.
This bed is more comfortable than my own. The room is nicely appointed with a comfortable, well lighted working area. The breakfast options continue to evolve- tried the single serving oatmeal cups- outstanding!
May 10, 2014
Rated 4.0 out of 5.0 by Lucylucy40 Tall beds, new and clean
Everything was ok except the new beds in the renovated rooms were WAY too tall and both me and my husband are tall! Can't imagine how an average or small person would even get UP onto the bed... can't sit on the bed to put on your shoes or slippers... its too tall! Just a regular height bed would be better.
April 28, 2014
Rated 5.0 out of 5.0 by RADII Excellent Service
Recently renovated property just off Interstate.
All the staff were exceptional.
Look forward to future stays.
April 26, 2014
Rated 5.0 out of 5.0 by Heydad Best got better
I had not stayed here since Feb. Every staff person took the opportunity to say 'WELCOME BACK'. Since I last stayed here, they have remodeled every room. Improvements include warmer wallpaper, larger TVs, and some new furniture.
Breakfast additions included 'greek' yogurt. They've moved the coffee counter into the lobby area which seems to have lessened the crowds at it whether you're eating breakfast or checking out.
April 20, 2014
Rated 3.0 out of 5.0 by Sweetlou132 Two night stay
Overall, I am usually pretty pleased with H.I. Express. There were a few things on this trip that turned me off though. The tub spigot and shower valve/head were both loose at wall and not caulked. While this did not affect my stay, I did feel like I was going to break the transfer valve when diverting the water. Was not pleased with the amount of dirt behind my room door at the wall. Assuming staff does not get to that area when they prop the door open to clean. There was popcorn in the hallway outside one of the guest doors from the time we arrived till we left two days later. The "icing on the cake" was none of the movie channels worked although it didn't come into play that much as busy as I was on this trip.
April 16, 2014
Rated 4.0 out of 5.0 by Kimsgift Relaxing Stay
The room was clean and even refreshed by staff for my second day of my stay. Pillows were comfortable as well as the bed. I slept well with no worries.
April 16, 2014
Rated 4.0 out of 5.0 by MeisterMan Renovations now make it an option.
With many of the common areas and rooms renovated, this hotel is now a option while in Bowling Green. The beds and pillows where extra comfy and our basic room came with a large refrigerater. The TV is a little undersized, but updated. I might just have to move my normal stay from the other large nearby hotel to here. Of course my choice would be easier if they had a hot tub.
April 13, 2014
Rated 5.0 out of 5.0 by itzdapitz Free Wi-Fi didn't work
Newly re-modeled rooms were nice and the bed comfort was outstanding but couldn't get the building wi-fi to work. Other than that it was a great stay.
April 12, 2014
Rated 5.0 out of 5.0 by C&E Mach Clean, comfortable room and great breakfast selection.
We have a granddaughter who is graduating from BGSU this May, and we have enjoyed our stays at this Holiday Inn Express during the many times we have visited her or attended events at the University. Would definitely recommend this hotel.
April 11, 2014
Rated 1.0 out of 5.0 by Simon1388 Corner Suite Reeked of Smoke
Upon arriving at the hotel, the staff told me that the suite I had reserved was recently remodeled and that everything was "brand new." After entering the room, I was hit with a strong, stale smoke smell. It smelled like someone had been smoking there for days but management attempted to cover it up with some Febreze. I immediately called the front desk and asked if there was anything they could do. They replied that the hotel was booked so they could not relocate me to another room but they could bring up some Febreze to try and cover up the smell. I strongly discourage anyone from staying at this hotel unless you like the smell of smoke in your "newly renovated" room or don't mind atrocious service. I will not be staying here again.
April 9, 2014
Rated 5.0 out of 5.0 by Tizzy10497 Great Staff and Breakfast
We stayed here twice once on the way to Iowa and then on our return trip. The staff was unbelievable and the breakfast was incredible! The staff was friendly and accommodating with the kids and our new puppy!
April 2, 2014