Rated 4.6 out of 5 by 310
Rated 5.0 out of 5.0 by L Grandma J Quiet clean room and a very nice breakfast.
I was in Bozeman for a family reunion. My room was very clean and very quiet, even though the facility was very busy. Breakfast was very good and the staff very kind. I would stay here again and I would recommend this facility to others. The staff at the front desk was very helpful and kind, too.
July 30, 2015
Rated 2.0 out of 5.0 The devil was in the details
Let me just start off with saying this year alone I have stayed over 4 months with this brand while traveling for work. After this stay Ill definitely rethink my preferences and perhaps try another company. First, I tried to use my points to book the room, of course they were black out dates. So with my points unusable, I went ahead and booked the room thinking Great, Ill acquire more points I cant use!! When we got to the hotel, I must say the property is very nice, its updated, well manicured from the outside, the lobby and staff were great. That's where the fun stopped. When we got to our room, and I went to wash my hands, I noticed a short curly hair on the sink? Ok fair enough, must have been overlooked, no big deal right? After we had been in the room for a couple of hours, I kept finding these long black hairs (my wife is blonde) all over our 4 month old?? Upon closer examination, they were all over the room!! It was like a somebody cleaned out an overused hairbrush in the room. No thanks. Then when we went to, I looked at the down comforter that is sandwiched between the very thin over used sheets and it was grey. Which would have been fine, if that was its original color, but it was not, It was supposed to be white. The first night was uneventful, the second night however, we got a full understanding of exactly how thin the walls were, as we could, in great detail hear the 8 or so kids in the room next to us driving a freight train, that seemed to be isolated to just their room. To sum it up:
-Unable to use my points as a so called "Valued customer"
-Curly hair on the sink
-Daughter and room covered in black hair
-Sheets and linens that should have been replaced years ago, and did not seem clean.
-Thin walls that do not control noise
Sorry, I wont be back.
July 30, 2015
Rated 5.0 out of 5.0 by travelmunky Would definitely stay here again
great room, great value, clean. The decor matched the area, and our view was really nice. In the morning breakfast was enough to choke a horse! (in a good way) Pool looked nice and clean, as did the outdoor sitting area.
July 29, 2015
Rated 2.0 out of 5.0 by billbruce Noise
Our room was fine, nice actually. However, our door was right over the lobby with a corridor to the elevator. Our room also had a doorway that presumably joined the adjacent room. With the corridor/lobby combination we experienced vastly excessive noise from other hotel patrons and their uncontrolled children until at least 11 PM. WIth the adjoining room doorway, also about 11 PM we suddenly experienced someone from the next room trying to open the door to get into our room. None of this made for a relaxing stay. The overall tone seemed to be rather hyper.
July 29, 2015
Rated 4.0 out of 5.0 by can'tbebothered Friendly staff and convenient location
The desk staff was very welcoming and attentive. The food warmers needed to be hotter for breakfast, needed to have the attendant microwave our food.
July 28, 2015
Rated 4.0 out of 5.0 by valued72client lack of knowledge of front desk staff
We checked in and the staff person did not know I was a gold member and I had to ask for my amenity package.
She also did not know what the area play was going on at the Ellen Theatre.
However she was friendly
July 21, 2015
Rated 4.0 out of 5.0 by Jmd66 Would stay here again
Friendly staff, spacious room, good location, large breakfast and lobby area - only problem was that during our 3 day stay our room was not cleaned one day. Someone was sent up to change our towels and empty our trash within a few minutes. We would have appreciated a sincere apology and perhaps a small credit to our account - but, oh well. We would definitely stay here again.
July 20, 2015
Rated 5.0 out of 5.0 by QTMover Clean, quiet and pleasant staff.
We stay at Holiday Inn Express's whenever we are away from home and there is availability. This one in Bozeman Mt is right up there with the best.
July 20, 2015