Rated 3.9 out of 5 by 206
Rated 2.0 out of 5.0 Great location, terrible accommodations
This hotel is located in a convenient but very noisy location--alongside a bustling movie complex, and opposite 3 restaurants in an outdoor food court. I experienced nothing but aggravation at this property. My room was prepaid--but the front desk clerk claimed...and claimed...that it was not. A manager finally had to tell him that it was in fact prepaid. I asked to be placed in a quiet room on a quiet floor, and was placed on a floor that was being renovated. Imagine my shock (and anger) when I was awakened at 0700 by work crews in the room alongside mine, clanging ladders and starting to paint the room! When I called and asked for an ironing board and iron, they said, "Sure...come to the front desk and get them". Finally, one of two elevators was out of service, and thus--the wait for an elevator was excessive. While the front desk staff was apologetic, NONE of these things should have happened. This experience was so bad for me...I doubt I'll stay at another Holiday Inn Express ANYWHERE. Just unacceptable.
March 1, 2015
Rated 4.0 out of 5.0 by Abbas_IHG Good stay
Overall, it was a good stay. Clean room, good sleep quality, fresh breakfast. The only thing I would pick up on would be the lifts. It was not working and one of the guests mentioned that it has not been working since last 3 weeks.
February 26, 2015
Rated 5.0 out of 5.0 by JohnnyB1HIX Interview
My experience of the hotel was generally excellent and enjoyed my brief overnight stay. The staff were all very courtious and friendly, the desk staff made me feel welcome and seemed genuinly interested in my custom.
The only noted point was the level of traffic noise when in my room. The main roads run adjacent and parallel with the building, and also due to the elevation, the noise carried. I considered asking to change to the rear of the building but considering this, i believe it may not have made any difference. The consideration of better double or triple glazed windows may be of benefit.
Luckily, I carry ear plugs and so this negated this small issue.
Otherwise, I found the hotel to be well appointed, easily located and comfortable for my purpose. If in Bradford city again, I would definitely consider staying in this hotel.
February 24, 2015